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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1110 results found

  1. Illustrator 2020 (24.1.1, windows 10) cannot open file

    Cannot open one of my illustrator files.
    Every time I try to open it illustrator freezes and doesn't unfreeze until closed. I have uninstalled and reinstalled illustrator, restarted my laptop, tried turning off the firewall. I tried attaching it to this comment but it wouldn't load.
    thanks

    1 vote

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  2. Brush strokes disappearing when exported

    Hello!

    I am completely new to illustrator and thought i would use this spare time to see if i could create my own new logo!

    I am trying to use a 'watercolour' brush stroke behind my text in two different colours which i have done successfully, however when i go to export my image, the brush strokes are appearing on the small preview image, but when the image is opened the strokes disappear. Is there something i need to do to be able to view these in large when exported?

    Thanks,

    Amy

    1 vote

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  3. Saving recovered file causes Adobe Illustrator 2020 to quit

    Illustrator unexpectedly quit which created some recovered files upon the reopening of the application. When trying to save this file, Illustrator quit again. This keeps happening and I am unable to continue with my work.

    I tried updating Illustrator however the same issue is happening.

    Operating system: mac catalina 10.15.3
    Adobe Illustrator version 24.1.2

    1 vote

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  4. SVG bug with "use" element

    Steps to reproduce
    1. Open IllustratorBug.svg in Adobe Illustrator
    2. Open the same file in Chrome or Firefox browser
    Result: Illustrator displays the image incorrectly. See the attached files.

    Illustrator version 24.1.2

    1 vote

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  5. Nothing works under the file tab

    When I click on any of the options under the file tab absolutely nothing happens. Cant save, place, export, create new, etc. It seems like everything else is working perfectly. I can hear my computer whirl when I click on things like it’s working and registering, but when I click on anything under file I hear nothing, like it’s not registering that I’m trying to save. I really need to export these files for a project by next week so this is urgent!!

    1 vote

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  6. update deleted new versions of files

    I updated Illustrator to version 24.1.1 3 days ago. I've opened some files to discover that the most recent changes I made to them have been deleted and the version of the files are about a week old. I know I saved these files with new changes but those changes are no longer there. Is it possible to fix this bug and restore the previous files from before the update? I don't know what in the update triggered deleting these new changes.

    1 vote

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  7. Illustrator to Photoshop broken

    I am trying to bring my Illustrator drawing into Photoshop. Exporting from Illustrator to PSD format is giving me errors so I am trying to copy from Illustrator and paste into Photoshop as Smart Objects. This was one big object that I pasted into Photoshop. In Photoshop it displays just that one object. When I open the Smart Object in Illustrator I get the full drawing. I'm not sure which program is at fault but starting with Illustrator since the export function is failing.

    1 vote

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  8. I'm being auto signed out every night

    I'm being auto signed out every night. In the morning it shows a message to save open files but it only gives me the option to save, not save as so I have to overwrite important files or lose all the work I did the night before.

    1 vote

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  9. dimensions change when changing rgb to cmyk

    When I set a new artboard with specific pixel dimensions and ppi, I go to save the artwork as a JPEG and it completely changes my dimensions. I've played around with this for hours with no success. I've noticed that if I change the format from rgb to cmyk, this affects the size. This is a bug that needs to be fixed. Thanks

    1 vote

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  10. 1 vote

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  11. DRAW Projects can't be shared to Illustrator

    I am posting this as a BUG because I can't believe that this was intentional design--it must be a complete BUG.

    We can share individual drawings from Adobe DRAW to Illustrator, but when you have an entire PROJECT of drawings, the share option is limited to very LOW-resolution images on a web link or sending them to Behance as a portfolio piece.

    You don't want us to share a VERY BAD LOW RESOLUTION drawing to people do you? That can't be intentional.

    And why on earth can't we just send an entire project to our computer for Illustrator? I could…

    1 vote

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  12. 1 vote

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  13. Cannot use the Script in Illustrator 20 for Mac to create PDFs

    I used to save all my ai files in Illustrator as PDFs and SVGs using the SaveDocsAsPDF and SaveDocsasSVG. The SVGs work but the when I go to open up the PDFs I get the error message attached. So now I have to go into each ai file and save it manually as a pdf. It takes a lot of time when you ave 30+ files.

    1 vote

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  14. Can't open eps file with error that my copy out of date but if I have cloud version how can it not be latest version of illustrator?!

    Win 10 with CC subscription

    Can't open eps file on Illustrator, says my version not current enough. I pay for monthly cc subscription so wouldn't I by definition be on the latest?

    1 vote

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  15. File Save Incomplete?

    I was working on a file for about 8 hours yesterday and was continuously saving it. The autosave was also triggering throughout my work.

    However, when I started Illustrator today, the file is completely unchanged from its state on Monday. The thumbnail in the Home menu shows my progress from last night, but the file itself only contains the old data.

    There have been no other save issue on that disk. I was able to save an XD file's progress in the same directory — at the same time — last night (shown in attachment) before shutting down my PC.

    1 vote

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  16. 1 vote

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  17. Exported SVG files don't work correctly in Internet Explorer 11

    If a SVG file exported from Illustrator is set as a background-image in IE11, the image will be centered in its container, and that can't be changed with background-position: left or right.

    Fortunately the solution is simple. Just have Illustrator include width and height in the <svg> tag, like this:
    <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 78 112" width="78" height="112">

    1 vote

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  18. 1 vote

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  19. Link update & crash

    When a linked file updated externally (on Photoshop), update link pop up window appears before the saving completes, makes both programs crash.

    to explain in detail; Let's say i have an psd illustration linked in illustrator, if i edit the linked illustration on Ps save document and go back to ai, normally when the saving completes Ai comes up with and pop up window (if it is not preferred as automatic update) and asks if i want to update, when i click yes, and realize Ps file is still saving at the point of 99%..since i clicked yes, Ai can…

    1 vote

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  20. Export Save for Web resize by percentage does not work as it should

    File>Export>Save for web> - When you change the size percentage, the new width and height number appear. The preview of the image does not change to reflect the new size. The resulting saved image does not reflect the new size. Only workaround is if you slowly click on width and height numbers, wait for the preview of the image to display the new size, and then click save. This has been a problem with all versions of Illustrator that I can remember. This happens on both Mac and PC, on all of the OS versions that I have been able…

    1 vote

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