Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1117 results found
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image issue
while copying a file from xd to illustrator, the image repeats itself within the shape.
1 vote -
Attempting to Save an Illustrator File causes Mac to Restart.
This has happened almost every time I have tried to save a large Illustrator file. It is pretty much a lottery as to if the file will save or if I have to start again or recover what I have lost. I don't know what is the cause or how to fix it.
1 vote -
1 vote
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Unreliable EPS export from CC 2020
If I export a multilayered Illustrator file as an EPS from CC 2020, layers are not saved with the correct ones activated when the EPS is opened in Illustrator once again.
When I complete the same task in CC 2019 the layers are saved correctly.
This means that CC 2020 is not usable in its current state as a reliable production tool for generate EPS files.
MacOS 10.15.2
iMac Retina 5K, 27-inch, 20191 vote -
Save artboards as individual files - File name bug
When I try to save an .ai and check "Save each artboard as a seperate file"
Illy should create each file with my chosen file name, plus appended with the name of each artboard.
Except sometimes it fails to append the correct artboard name. I always rename my artboards, and sometimes it just adds the default dartboard name.I'm on:
2017 iMac
macOS Catalina 10.15.2 (19C57)and,
Illustrator 24.0.3
1 vote -
EPS files look slightly off in working document and exported files for web
We have used .eps files for our logos for many years with no issues. Now, .eps files placed into a document (usually logos) appear just slightly off -- sometimes it will be the rounding of one of the letters, or a little chunk off the side of some letters. Some of the letters may appear to be outlined or thicker than others. In some cases, the issue is so subtle it isn't caught before going to print. Registered trademark symbols are often corrupted.
1 vote -
Multiple Users Open Same File and Overwrite Work
Operating System: Windows 10 Pro
When I have a file open, my coworker can open the file and does not get notified that the file is already opened or locked. He can work in the file and save, and it overwrites my version. Then when I go to save, I get notified that the file was 'modified outside of Illustrator, do I want to continue?" If you click yes, it overwrites his work and his work is lost. Is this a bug that it does not indicate that the file is already open by another user?1 vote -
Can't save .ai file, Illustrator crashes
When I try to save my .ai file, I get the error: "Illustrator is unable to save this document due to some unexpected errors." When I try to save a second time after this message, Illustrator crashes.
I've tried all the fixes in this bug and none of them work: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-ai-2020-v-24-unknown-error-while-saving
Video of the crash here (I'm using cmd+s to save): https://www.dropbox.com/s/1vxcpo1z0712hpr/illustratorcrash.mov?dl=0
Operating system: Mac Mojave 10.14.6
Illustrator: 2020 24.0.1
Pleeease help me, I can't get any work done.1 vote -
Cannot save document when title is blank
In version 24.0.2 when creating a document with no title you are unable to save.
1 vote -
Illustrator only showing one of 3 previously opened docs after crash and no tmp-files - total loss of many hours of work.
Well, well well. So Illustrator crashed (stupid me did believe adobe saying it was more stable after the update some days ago) and after killing via task manager and re-opening it only did show one of the three opened documents. Unfortunately it was only one file I needed to copy and paste an element from and it was not important.
The file I was working on originated in an One Drive folder. Maybe there´s the issue. There should have been any temp-file somewhere, though.
Autosave is on and saving every 2 minutes, default.
Not in the users files nor in…1 vote -
Update didn't update Recovery folder location resulting in data loss
I just lost a bunch of work because Illustrator hadn't updated the DataRecovery folder location when it upgraded. When I went to preferences, the location was set to a non-existent folder which had been the default location for a version 23 but had been removed by the update to version 24. This is a huge oversight and needs to be corrected. To be clear, I had not set this location manually, although I have now set the location to the default folder for version 24 (which did exist, but no files). This location needs to update automatically with updates, even…
1 vote -
Elements NOT Saving
Trying to understand why certain outlined text wont save and goes missing from .jpgs when exporting... Tried restarting, tried saving the file and bringing it to another window. Just another f***ing error.
1 vote -
Sometime Hnag in open file, must restart
When i start illustrator first time it cant open my files and hang my pc, than must restart pc than it comes fix it, but after some time it again facing
1 vote -
Problem with Simbraille Font in Illustrator when trying to Save As a PDF.
Problem with Simbraille Font in Illustrator when trying to Save As a PDF.
In Illustrator, I use the Type Tool to create the letter "a" using the SIMBRAILLE font. It appears correctly in Illustrator. Dot 1 is larger than dots 2,3,4,5 and 6. This is the effect I want. (I am creating special flash cards to use with a student at school). When I am done saving my file (I have the Braille cell, and the corresponding character beneath on a second layer... depicting the letter "a" is a different font (calibre regular), and the above are against my background…1 vote -
Cutting out parts of the exported PNG
Exporting "saveforweb" PNG cut all the logos a few pixels in.
P.S. ever since CC was released (and started renting out your software) the quality went down, your software doesnt work well with macos catalina. BOOOOOOO Adobe. BOOOOOOOO.
Money hungry sons-a-*******.
1 vote -
PDF Preview not available (24.0.1)
Despite "Create compatible PDF file" option checked, the PDF preview states it wasn't.
1 vote -
FIX pdf file saving
Fix the fact that you receive an error when you try to save over a .pdf with the same file name. Its been a problem for Multiple Editions.
1 vote -
Illustrator 2020 huge problems!
Mac OS Mojave 10.14.16
Illustrator 24.0.1.
Some problems and HUGE problems:
1) The saving to server (which is where we are supposed to save) is extremaly slow even with vector based files)
2) When opening a new file while another file is open, the file name is the right one, but on the screen view there is a duplicate of the other file that is open
3) While saving the changes for file in .ai format the file that was just before first in pdf-format, the program gives "Fatal error, could not save" and the whole file disappears from the…1 vote -
Cannot save
Any file I try and save is appearing with file error, I have tried restarting illustrator but this is still happening.
1 vote -
アプリが終了してしまう。
Illustrator2020でファイルを保存すると、アプリも終了してしまう。
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:1)Kindly provide the machine details and the test file which you are saving in illustrator .
Kindly share the test file with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks & Regards
Ankit Goyal
Illustrator Team
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