Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1117 results found
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Illustrator 24.2 not saving changes!!!!!
Since the last update it already happened twice, and I am mad as ****!!!
I just had another file that I worked one day before, and when I opened it now, the file has a lot of missing changes! Pretty much hours of work are gone! And I will have to do all over again! Luckily I had saved a copy as PDF to show to the client, so some graphics I could recover, but all the text elements I will have to redo!
And the crazy thing is that I have the habit of saving changes pretty much every…
6 votes -
Metadata title isn't saving (24.0)
When I save an illustrator file, it's stripping out the specified metadata title and replacing it with the filename upon re-opening the file. Even if I re-enter the info in Bridge, when I modify & save the file in Illustrator, it reverts to the file name.
When I export the image though, it attaches whatever title is showing in the file info panel in Illustrator, regardless of whether it will "stick" after closing or not.Also to note, if I enter info into other fields it seems to work fine. It's only the Title that is being overridden.
6 votes -
Text overset icon appears on final exported image
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Summary
Just updated to Illustrator 24.0, and had an artboard with overset text. When I performed an "Export for Screens", I noted the overset icon informing me I had text overset in the textbox. However, I knew the relevant text was actually visible — so I continued with the export. In the final image, I found the text overset icon was actually exported as a part of the artwork. (See attached example: "Artboard 1.png")
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Steps to Repeat
- Create textbox with overset text
- Export artboard: File > Export > Export for Screens (Alt + Ctrl + E) (See attached…
6 votes -
"Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"
"Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"
10/4/2019 Illustrator CC update broke "Save as" PDF option of viewing the PDF after a save-as to PDF. Acrobat DC gives a"PDF not found" error, but displays the file in the "Recent" Home window.6 votes -
File png export error
Cannot export the file in png
6 votes -
illustrator doesn't support 'vector-effect' in svg import
illustrator doesn't support 'vector-effect' in svg import.
'vector-effect' has 3 values : non-scaling-stroke | none | inherithttps://jsfiddle.net/api/mdn/ Please open it any browser and you will see the perfect result (scaling) which is not supporting on any version of illustrator.
6 votes -
Illustrator CC 2019 freezes when trying to save.
Illustrator freezes while trying to save, both locally or on a network drive.
6 votesHi,
I would like to know if your issue is resolved ? If not please help us by answering few questions-
Hardware you were working?
Is this very frequent?
Your operating system?
Are you connected to a VPN?Please revert us back with the above information,it may help us to reproduce the issue in house.
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Can't save preview - error notice |
after simply saving an illustration
i get this error.
It seems i get it across both my systems
uninstalled and reinstalled illustrator (AiCC18)
i still get it...
seems to not affect the files them selves...(all seems well)
Just seems to be a bit anoying...kai
†6 votesThe issue seems to be file corruption, our support should be able to recover some of the information when you contact them. A file normally corrupts when the disk is not available during file wrote or when Illustrator crashes. We also do not support network drives which is prone to file corruption when writing large files.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Cannot open multiple files
- Version 21.1.0 (windows)
- Selecting multiple files, right clicking to open all files
- Expected results that all files open the same way I have been opening files for years.
- Only one file opens and locks illustrator, need to close out program through task manager, restart computer and that sometimes fixes the issue. If not I have to uninstall and reinstall illustrator and that fixes the issue for a day or two.
6 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator CC 2017 crashes when i copy paste anything from it
When i try to copy paste anything from the Illustrator, It crashes.
1. I use the latest Illustrator CC 2017
2. For example i draw a cube
3. I open the Photoshop as well
4. Back to Illustrator and copy the cube and try to paste into the photoshop but the Illustrator crashes.
5. I reinstall it and rebooted the PC of course but nothing changes
6. Honestly if i push the "CTRL-C" within Illustrator it crashes asap, so i cannot copy/paste anything within the AI.6 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html -
Export As SVG - incorrect size
I compared the results of the "Save As SVG" and "Export As SVG" commands.
I found that the "Export" option often produces incorrect sizes, especially with patterns containing a lot of fine details.The decimal point settings are the same in both cases.
Adobe Illustrator 28.2
5 votes -
Variation in exported image size based on coordinate position when using Asset Export
I think I'm seeing a bug in the size of an exported image when using Asset Export for Illustrator v27.5 on Windows 10 22H2 19045.3803. Here's what I've done and the result I'm seeing:
- Create a new empty document, I used an artboard size of 60" x 36" with coordinates (0", 0")
- Add a square to Layer 1 sized to 5" x 5" with a position of (10", 10")
- Create a new layer, Layer 2
- Add another square to Layer 2 sized to 5" x 5" with a position of (30.5", 20.5")
- Select Layer 1 and Layer 2 in the…
5 votes -
PDF files made on large artboards get downscaled incorrectly.
When exporting a PDF from a document that's set to "large artboard" the resolution of linked images will get downsampled 10x as much.
In the screenshots I've provided an example of an Illustrator document that's set to large artboard mode. Artboard is an A4 format with an image that's 300 DPI.
I then export the PDF saying it should downsample images to 300 DPI.
Once I open up the PDF in an InDesign document of the same size, you'll see the linked file appears 10x smaller. Not only that, but if you look closely at the image, you'll see that…
5 votes -
v27.8.1 - Random files having images corrupted upon file save
Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max
After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by…
5 votesThe released version 27.9 should have a fix for this issue. Please test it to make sure images don’t get corrupted anymore and reply back.
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Export for Screens does not remember color model format settings for JPG 100, JPG 80, etc.
When Illustrator is closed, it forgets the color model that was chosen for exporting JPEGs with Export for Screens.
For reference of how this setting is accessed:
File > Export > Export for Screens
Then in the Formats area, click the gear icon.
In the column, select any of the JPG formats (JPG 100, JPG 80, et cetera).
Then there is a drop-down labeled "Color Model" that allows you to choose between CMYK, RGB, and grayscale.If you select RGB then click "Save Settings" it will remember the setting while Illustrator is open. But when you close Illustrator, and open…
5 votes -
Bleed not exporting as PNG or JPG
I've just updated to Illustrator 26.2.1 and now I cannot export PNG or JPG files with bleeds.
• I'm using File > Export > Export as... function.
• There is a 9 pt bleed set up in the Document settings
• "Use Artboards" option is selected on the Export dialog window.I'm on macOS 12.3.1.
5 votes -
Error css classes in svg export
In version before 26.2, applying a graphic style to a simple object (rectangle, line, etc.) allowed the name of that graphic style to be used as a CSS class in the an exported SVG. So a graphic style of "thick-outline" would become a CSS class called ".thick-outline" when the SVG file was exported with internal CSS.
Now, a useless class called "cls-1" is applied to the illustrator object instead, making re-use of overriding of the style in the SVG difficult. This is a regression that makes the usefulness of the SVG export feature limited.
See below for a comparison of…
5 votes -
AIT file does not open as a new AI file when opening from One Drive.
I updated to Adobe Illustrator V26.0.3 today. And now AIT file opens as AIT file.
It should open as a new AI file when opening from AIT file since it is a template.
FYI, I am using MacBook Pro M1 2020, and MacOS Motley V.12.1.
Doen anyone getting the same problem?
---Additional Comment---
After testing, I found out that this is happening when I open an AIT file from my One Drive folder.
When I copied AIT file on my desktop, then it opened as a new AI file as it was used be.
For more details, I am using…
5 votes -
Can't Save certain files on Big Sur (Illustrator 24.3)
While saving certain files, illustrator starts loading, freezes and crashes.
Reinstalling didn't seem te work.5 votesCompleted (Comments Open) ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed in Illustrator 25.0 and above for Mac OS Big Sur. Users can disable the “Background Save” option in File Handling & Clipboard preference to workaround this issue in 24.3 and below.
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Illustrator v25.1 - Not saving
AI v25.1 on Win10 Pro (BOTH programs have had the most recent updates).
Whether opening a previous file or creating a new one, not being able to save said file(s) as .AI in any version.
Consistently get the error "This file cannot be found" (see attached).
Again, see attached.Anyone else having the same?
Any suggestions?
Thanks, BGunn5 votes
.png){kind=link}
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