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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Envelope Distort isn't working properly.

    When I try to use envelope distort it makes all of the type look crazy. I have used it successfully in the past, I unchecked the distort button in options. Not sure how to solve, I restarted and reinstalled illustrator - still not working. The attached image shows the 2 elemtents I am trying to distort and the bottom shows the result I get.

    5 votes

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    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Radial Repeat Shift angle constraint

    When resizing a radial repeat object, holding Shift does nothing.
    It is expected to constraint the rotation angle to 45°, but it does not.

    Holding Alt is expected to create copies, I guess, as well.

    5 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Illustrator 24.3 on Windows(10): Warp effect not showing preview even though preview selected

    Even though I have checked the box to show previews for the Warp effect, changing styles does not show a preview of the styles. The only preview that is shown is the very first style that was chosen.

    5 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Gaussian Blur Effect producing different results from 24.1.3 to 24.2 or 24.2.1

    The Gaussian Blur Effect "Effect→Blur→Gaussian Blur" is now behaving differently in 24.2 than it was in 21.x. Updating to 24.2.1 did not solve the issue.

    The issue: A designer applies a Gaussian Blur to a vector shape and sets the desired blur level to achieve the desired effect. When that file is opened by another user using 24.2 or 24.2.1, copying and pasting the object, or toggling the visibility of the Gaussian Blur effect (in the attributes panel) on the original object will change the visual appearance of the blur (the blur noticeably increases in strength).

    This alters the intended…

    5 votes

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    6 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Offset path small values results in skewed lines

    Offset path small values (in my example it's 0.02 mm) results in skewed lines, compared to original text it's applied to.

    5 votes

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  6. Unite/Merge paths creating groups instead of Compound path

    When trying to combine individual paths (text outlines, shapes, etc) the pathfinder tool seems to be creating groups, rather than creating a compound path as expected.

    Other colleagues have been experiencing similar issues. Video attached.

    5 votes

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  7. freeform gradient

    Once applied, a freeform gradient is no longer editable. Ex. If I apply to a circle, and click off to work on something else, then come back to the circle, I can't edit it again. The circles don't appear, and I am hitting "edit gradient". Maybe windows bug? When I watch tutorials on this, only need to select object and open freeform gradient tool to be able to edit gradients again.

    5 votes

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    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  8. Revolve Effect - Object Appearance Error "CANT"

    Windows 10 Home - 64bit.
    Illustrator CC18. 22.1

    When selecting Effects> Revolve on an object (a semi-circle) I get the error:

    "The operation cannot be completed because of an unknown error. [CANT]"
    Followed by another dialogue box:
    "An error occurred while processing the appearance of an object."

    What's going on here?

    5 votes

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  9. Blend modes under transparency is not working

    Blend modes under transparency is not working.
    I can't change it from normal.

    I work on my
    iMac (Retina 5K, 27-inch, Late 2015)
    Processor: 4 GHz Intel Core i7
    Memory: 32 GB 1867 MHz DDR3
    Graphics: AMD Radeon R9 M395X 4096 MB
    and a wacom Cintiq 22HD that i do all my drawing on

    5 votes

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    11 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Outline stroke effect only works when applied first

    When applying Outline stroke and roughen to a stroke (in order to render its width irregular) you have to actually select Outline stroke from the menu before seleting roughen. It doesn't work when you just rearrange them in the appearance panel.

    4 votes

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  11. Colour Variation when using "Darken" transparency

    Why am I getting a colour variation on screen when using the "Darken" mode in the transparency field.
    See attached illustrator Pdf.
    The "Substrate" spot colour has the "Darken" applied which is layered on top of the colour wedges.
    Should the colours of the wedges not display the same irrespective of whether "Overprint Preview" is on or off?

    4 votes

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  12. NOKY error when resizing objects with Legacy Gaussian Blur

    OS version: macOS 11.3.1
    Illustrator version: 25.2.3
    Attempting to resize any object with a Legacy Gaussian Blur effect results in error message: "The Operation cannot be completed because of an unknown error. [NOKY]". Object can't be resized without removing or replacing effect.

    4 votes

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  13. Clean Up command bug

    Appearance fields are sometimes deleted when I do command Clean Up. This is a bug and needs to be resolved. As it looks in the video.
    AI 25.2.0.220

    4 votes

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  14. Crash on 'Delete Layer Style'

    Every time I try to delete a layer style in the appearance panel, the software crashes.

    Running latest version of AI (CC 2021)
    OS is latest version of Windows 10 Pro

    Doesn't do it in previous versions.

    4 votes

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  15. Blending paths with Width profiles works wrong

    Create two lines.
    Apply width profiles to both of them.
    Blend them.
    Ai will generate step that have uniform profiles instead of intermediate.

    4 votes

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  16. Drop shadow results are unusual when converted to grayscale

    Version: 23.1 and 24.2.3
    phenomenon:
    1. Create an object
    2. use drop shadow from appearance menu
    3. From the Edit menu, select Edit Color and then Convert to Grayscale.

    After conversion, the drawing of the drop shadow is not normal.
    There will be a problem even if you save it as a PDF.

    Version 22.1 does not have this problem.

    4 votes

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  17. Pathfinder Incorrect Work

    Hi!
    I have a problem with Pathfinder in new Illustrator version 24 (2020) (macOS 10.15.1). Please look at the image attached. Pathfinder doesn't cut a compound shape out of a path or another compound shape. It merges the two instead.
    It worked fine in the previous version of Illustrator.

    4 votes

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  18. freeform gradient broken and malfunctioning

    Love the capabilities of the new freeform gradient tool; however there are some unusual behaviors and bugs preventing it from working as expected. Firstly, if you use direct select to move points of a shape around, color stops are deleted once they fall "outside" of the shape boundary. Normally, gradients can fall outside of a shape, and are visually "clipped" by the mask of the shape.

    Secondly, upon reopening a document with freeform gradients, I have found that the gradients are static images clipped to a shape. When I use direct select to select a shape, it selects the gradient…

    4 votes

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  19. 4 votes

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  20. Freeform Gradients won't load in complex object groups/compound paths

    In Illustrator 2019, freeform gradients were unable to render in complex compound paths. I was attempting to add a freeform gradient within a compound path/grouped object set of leaves (about 20) of various shapes and sizes. I had used compond paths to add a freeform gradient to two objects previously (although with a few bugs - see bug titled "Illustrator 2019 Freeform Gradient and compund paths not quite right" in Other...), expecting the gradient to render. Although it sounded as though my computer was working hard to process the effect, nothing rendered after 5 minutes and so I gave up,…

    4 votes

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