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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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789 results found

  1. Crashes every time I open anything. Or save a new file. Completely unusable.

    Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

    System specs:
    OS: High Sierra 10.13.6
    Model Name: MacBook Pro
    Model Identifier: MacBookPro13,3
    Processor Name: Intel Core i7
    Processor Speed: 2.6 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 16 GB
    Boot ROM Version: MBP133.0247.B00
    SMC Version (system): 2.38f7

    Illustrator Version: 22.1

    Steps to reproduce:
    1) Open any file.
    2) Try to save…

    1 vote

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  2. Panels load on different screens

    Hello!

    My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

    The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here…

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  3. High Sierra 10.13.6, AI 22.1 Scrolling bar and File bar not showing. Also all files will close without warning

    Picture of missing scroll and file bar below. Makes it almost impossible to work on projects.

    All files will close without warning, while I am working on them.

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  4. Illustrator and taskbar auto-hide

    I use the auto-hide feature for my taskbar on my dual-monitor Windows machine (specs below), but for some reason in Illustrator ONLY, I have to click out of Illustrator to access my taskbar. This does not happen in Ps, Ae or Pr
    So, if I'm working in Illustrator I have my main panel on my left monitor and my panes on the right. I have to click on my desktop below my panes to access my taskbar. (see screen shot)

    Windows 7 Professional SP1
    Intel Xeon CPU E5-2650 v4 @ 2.20GHz
    32GB ram

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  5. Problem merging dates from CSV into graph

    When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.

    This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead…

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  6. new can not open

    new files can not open
    what I do

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  7. Viewing files when placing an image

    For a short time recently when I choose File>place and navigate to my stock image folder, the most recently downloaded file appeared first. SUPER TIME SAVER (Using Windows 10). Now it seems this feature is gone and I have to sift through hundreds of files once again. I can set file explorer to sort by "date created" ie. date created ON MY COMPUTER, but I can't replicate this viewing option any more through Illustrator's place option. Any ideas?

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    unfortunately the feature that you are referencing is provided by Windows operating system. We use the Windows system fie open dialog to enable file place on your artboard.
    Please click on sort by date created this should resolve your problem.

  8. Linked image cannot be moved by fill once it's scaled down to certain point.

    An image file, size ~100cmx140cm, was imported into ai. Once it's scaled down to around 10mmx14mm, it can't be selected by its fill( even I zoomed really up close), I'll have to move it around by selecting it's bounding box. When I scale it up a little bit like 1mm, it fixes the problem. This is super annoying. Please fix it.

    ( I'm using the latest version to date.)

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    there is a zoom level on screen beyond which an object can become too small for all of widgets to be meaningfully operated on by the mouse cursor.
    Please zoom in a little so that the mouse cursor can fit in between the bounding bog and be able to select a fill area. this should solve the issue.
    If it does not Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  9. Make lines look straight again

    So, I would expect to let straight lines look or be straight and not inexact, triangeled or non-point.
    macOS Sierra | 10.12.6
    iMac (21,5", 2013)
    3,1 GHz Intel Core i7
    16 GB 1600 MHz DDR3
    NVIDIA GeForce GT 750M 1024 MB

    Illustrator CC 2018 22.0.1

    1 vote

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  10. After using

    After Using the Calligraphy brush, after a couple of strokes, the artboard freezes until I save and reupload the program.

    1 vote

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  11. Adobe Illustrator has found an error it can't correct

    How do I deal with the Adobe Illustrator error message "Adobe Illustrator has found an error it can't correct"? It shows up for one Illustrator file but not others. Why does it give me this pop up every time?
    I'm running Win10 64-bit.
    Dell Inspiron 11 3000 I31620003 11.6 Notebook
    Adobe Illustrator CC2017
    Thanks

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  12. New from Template...

    In version 22.1 ”New from Template...” command works just like ”Open...” command. Earlier version ”New from Template” opens always template files from Cool Extras folder.

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    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    We could not understand the issue you mentioned. Hence we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  13. I bought the adobe Illustrator but cant access the tutorials HELP please

    I bought Illustrator but cannot get the tutorials but I can use Illustrator but the tutorials would help but you think every one has a photograpic memrory or I dont know why cannot cause need to get started or I cannot keep paying monthly

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  14. Illustrator crashes when opening an SVG file that contains polyline element without attribute value.

    Windows10
    Illustrator CC 2017.1.0(21.1.0)
    Illustrator CC 2018(22.1)

    This svg crashes Illustrator when opened.

    <svg xmlns="http://www.w3.org/2000/svg">
    <polyline points="" />
    </svg>

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  15. Option key does not work at all.

    My option key(s) suddenly doesn't function AT ALL, not in CC2018, nor CS5.1. Tried multiple keyboards, and two different iMacs, one running Sierra and the other High Sierra. Tried all updates to no avail. Works fine on my Mac at work running CC2017. Please help with this problem. It's crazy frustrating.

    1 vote

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  16. Opening CC 2015 files that have missing links causes the program to hang/crash

    Old 2015 save files which have a missing linked file cause CC 2018 to hang when opening the file. Opening the file in 2015 bring up the dialogue box 'missing file, do you want to continue to open'. It seems 2018 cant show the dialogue box or some strange bug so it hangs.

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  17. in Illustrator 22.1 clicking the button that resets the workspace does NOTHING. It looks like my "normal screen mode" is broken. Adobe illu

    Your bug reporting experience stinks! Tiny window to compose my message in, having to do a huge amount of scrolling. Your company culture is going south with probably Marketing managers driving these bad decisions...

    Koen, UX Director at my company, 60 seats

    1 vote

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  18. 1 vote

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  19. corrupted image shown on screen

    Im working and every time I move an object around the image gets corrupted, I need to zoom in or zoom out, but its impossible, it looks like pieces are missing from the vector images. I just bought a newMac book pro, in my previous computer I did not had this issue. Please fix it its impossible to work like this

    1 vote

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  20. no es posible establecer el numero máximo de archivos que se deben abrir

    Al abrir mi Illustrator me aparece un mensaje de error "no es posible establecer el numero máximo de archivos que se deben abrir illustrator", esto ocurrió de un día a otro, el día anterior lo cerré normalmente, apagué mi mac y al día siguiente al abrir el programa me apareció ese mensaje.

    ¿Que debo hacer?

    Necesito ayuda!

    1 vote

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