Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system and version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result
- Your actual result
- [Optional] Upload your Illustrator file or a video
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The latest updates I've missed advert deadlines, because even though I'm on the newest Macbook pro, Photoshop and Illustrator have been dysfuntional, with artboards glitching, font sizes not being adjustable and glitching to the maximum size before telling me the font's too big.
On top of this, the work often dissapears when zooming in and fonts do not sync with your type app.
So I pay money for a subscription because you are industry standard, yet I've now missed deadlines, been hung up on three times by your support staff and failed to receive confirmation that you are at least attempting to solve…
1 voteHello,
I saw your email to sharwithai@adobe.com
I have asked support to follow-up on the email and arrange a callback.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
環境設定の変更が反映されなくなった バージョン21.1.0
環境設定を変更した際に設定が反映されなくなりました。
・一般/キー入力の単位と角度の制限
・単位/一般と線
の設定を変えていたところ起きた事態です。線を描画する際に何度か角度を変える必要がありましたので、15分間くらいのうちに何回か設定の変更をしましたところ、途中から反映されなくなりました。
(角度の固定を30度や45度や0度に変更していたところ、0度にしても30度で固定されたままになりました)Illustratorを再起動したところ、解決しました。
1 vote -
ArtStyle.aip Illustrator is opening in safe mode, or crashing all because of this plug-in: ArtStyle.aip
1 vote -
Blending mode in text box not saved in the file Adobe Illustrator 22.0.0, Mac OS 10.11.6 - Extensis Universal Type Client user:
I am experiencing a very troublesome bug:
- make a text box with a few lines
- put a backgrund coloured object under it, so that multiply blending can be shown up easily when applied
- apply a blending mode (such as multiply) to the second line only; now you have a single text box where the first line is normal, the second is in multiply mode
- save the file
- re-open it: the multiply text line has reversed to normal modeThis also happens if you…
1 vote -
Dynamic symbols automatically expands (2) When placing a dynamic symbol on an artboard, then re-opening the document it becomes "expanded" - Link to symbol breaked. This only occurs with dynamic symbols. Now with video attached. …Could it be that that the symbol has another symbol within it?
1 vote -
Stock Single Action Download? There's no forum for Stock Photos so I decided to post here - Why is downloading an Adobe Stock image not at least a double-action before downloading? I went to see more of a photo, miss-clicked and before I could stop it, the image started downloading and I was minus one image credit for an image I can't use. Tech support told me they would issue a "one-time" image credit, but this reeks of opportunism. If the system had simply asked me if I was sure I wanted to download I would have declined, but it started automatically on an…
1 vote -
Dynamic symbols automatically expands When placing a dynamic symbol on an artboard, then re-opening the document it becomes "expanded" - Link to symbol breaked. This only occurs with dynamic symbols.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
High Sierra 10.13 Es imposible trabajar con la aplicación ya que todo se colapsa por un lag extremo. Todas las herramientas se ven afectadas y ni siquiera crear un simple objeto resulta fácil debido a la lentitud. Mi equipo es un Macbook pro Mid 2014 intel i7 2.5 GHZ 16GB DDR3 de memoria Iris pro 1.536 MB y NVIDIA GT 750 2GB. Necesito ayuda urgente por favor,
1 votePlease get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Cannot check ppi of an image in cc2018 In cc2017 when you were resizing an image you could check its ppi, in cc2018 this is not possible. I checked in info panel with the image selected but this information is not even there.
1 vote -
カーニング ◆あなたのバージョンのAdobe Illustrator
L CC2018
◆問題を経験したときに取っていた手順
Lグループ化されたオブジェクトとフォントのグループの
フォントをカーニング欄をクリックした際
◆期待した結果
Lカーニング可能
◆あなたの実際の結果
Lカーニング不可、イラストレーターがフリーズ1 vote -
Update window appears every run AI. But I have fresh version installed. I'm tired of closing this window.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
recent screen: thumbnail vs list view Since this last CC update, the LIST button does not work on the recent screen when the application first opens. It is stuck in thumbnail view. This affects ALL the adobe software that I use, illustrator, photoshop, indesign, premier.
Please advise if a fix is in the works.
thanks.1 vote -
Can't preview artwork Hi, I can't preview any artwork. However I can see the layers and when I drag the file, i can see the preview. Once i release the mouse, it turns black again.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Clipping path in psd file does't work in Illustrator. On macOS Sierra (Illustrator CC 2018).
Clipping path of psd file does't work in Illustrator CC 2018.
The full of the psd image was shown in Illustrator, ignoring its clipping path.
Same problem has occured in older versions of Illustrator (probably CC or later).There are two conditions for this problem to occur.
One is that the name of the clipping path has Japanese characters.
And the other is that a Mac's system language is set to English.As a test, I tried to change my Mac's system language to Japanese from English, this problem was solved.
Or changing the…1 vote -
1 vote
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There are so many bugs my brain is too fried to write them in. I can't do anything. Every two minutes something goes wrong. Description says all.
I have an image with a bounding box that's extremely large (no, there's nothing else in the layers panel).
I have tried to export an object and was given the option for two different ones, even though there is only one (nope, no hidden duplicates).
Handles were missing when using direct select tool. Came back randomly for no reason.
And on and on and on.
You need to beta these 'updated' products before you encourage those of us who have paying clients and no time for this **** to download a new version.
I'm always excited for…
1 voteRequest to Contact Support ·AdminNitish Agarwal (Illustrator on iPad Team) (Lead Software Engineer, Adobe Illustrator) responded
Hi,
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards
Nitish Agarwal
Illustrator Team -
Direction in Art Brush Options doesn’t work I can’t get direction in Art Brush Options.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
win7 21.0.2新建文件開不了,但是21.0.1就可以新建文件 win7 21.0.2新建文件開不了,但是21.0.1就可以新建文件
1 vote -
Copy and paste object values error 9 times out of ten when I copy and paste a simple object like the one on this art board, it pastes as the objects text values. It is really annoying.
1 voteGlad to hear your problem got resolved. Closing the post
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CSS Extraction tool code formatting issues Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.
This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through…
1 vote
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