Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
-
Can't make a copy of existing line Illustrator 22.0.1 (64-bit) Windows 10
I had a vertical line I wanted to move and copy. I tried dragging it with the alt key pressed and it only moved without making a copy. I tried the Move dialog and clicked the Copy button and it again only moved wihout leaving a copy.
1 vote -
Caps Lock My version of Adobe Illustrator acts like the Caps Lock is on when it is off, and when I press the button again, it returns to the original tools. Help!
1 vote -
Files are plugged and then deleted !! I made a very big job and then the computer got stuck and the file was deleted until the previous maintenance and destroyed 8 hours of work.
help me!!!! avniyahav@gmail.com1 vote -
Units not appearing when trying to re-size an artboard Bug - units not appearing when trying to manually re-size and artboard
Your version of Adobe Illustrator - 22.0.1 (macOS High Sierra v10.13.1)
The steps you were taking when you experienced the issues - Trying to manually re-size an artboard since upgrade to High Sierra
Your expected result - units to appear
Your actual result - units not appearingSide by side expected/not expected results.
1 voteNeed More Info ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Please see if Snap to Grid is on in your document? If yes then try turning that off and try again.
Launch Illustrator and check if it works and share the outcome with us .
Otherwise follow below steps :
> Click on finder , when you will click on finder on mac at the top you will see an option as “Go”
> choose Go > Go To Folder
> In go to folder , type ~/library
> choose application support/Adobe/rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator21Settings.old
> go back to library folder where you got application support folder and scroll down
> Open the Preferences Folder rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator22Settings.oldThanks
Nitish -
Selection tolerance issues using pen When I'm using Surface Pen on my Surface Book Illustrator randomly starts to select nearest top objects instead of the highlighted one. It starts randomly but very often. Opening preferences and checking-unchecking anything then pressing OK temporary fixes this issue. If i'm using touchpad - everything is ok.
I've already reported this bug to Windows Ink Team (windowsink@microsoft.com), but am duplicating it here, because i'm not sure what is causing this issue. Windows 10 and Adobe apps were updated on the same day for me and both of them have a lot of issues, not only when i'm…1 vote -
CMD+D issue... I used to be able to copy and paste an object and then CMD+D to continue duplicating but it doesn't seem to work at all in Illustrator CC 2018...I downloaded CC 2017 again where it used to work, but it doesn't work with that either and doesn't even seem to be a feature anymore. Does anyone have any way to fix this? Thank you!
1 vote -
Transparency gradient mask Hi,
I use Illustrator CC 21.1.0 on Mac OS X El Capitan ver 10.11.6
I encounter a problem with transparency opacity mask. Basically it doesn't cover properly the area where it should be fully transparent (black part). Despite the colour being set to 100% black ant opacity 100% there still is a hint/shadow of colour. In this case I would expect that from the bottom gradient goes up gradually form completely transparent to 100% opaque. And this going on for some time. See attached screen shot.1 vote -
Kindly Fix All The Bugs Of Illustrator CC 2018 & Photshop CC 2018 Plz Kindly Fix All The Bugs Of Illustrator CC 2018 & Photshop CC 2018 Plz
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
ワードで作ったPDFをイラレCCに配置して新たにPDFを作ることが出来なくなった。 以前はワードで作ったPDFをイラレCCに配置し、トンボを付けて新たにPDFを作ると言う作業を出来ていましたが、
最近バージョンアップ後？上記の様な作業を行ったところ、PDFはできるのですが、一部のみ表示され後は空白といったPDFが作られました。
他のアクロバットリーダーのみの端末で出来たPDFを開いたところ「このページにはエラーがあります。Acrobatはページを正しく表示できない場合があります。PDF文書の製作者に連絡し て問題を解決してください」とメッセージでます。
また、以前のバージョンで作成したところ作成出来ました。1 vote -
The latest updates I've missed advert deadlines, because even though I'm on the newest Macbook pro, Photoshop and Illustrator have been dysfuntional, with artboards glitching, font sizes not being adjustable and glitching to the maximum size before telling me the font's too big.
On top of this, the work often dissapears when zooming in and fonts do not sync with your type app.
So I pay money for a subscription because you are industry standard, yet I've now missed deadlines, been hung up on three times by your support staff and failed to receive confirmation that you are at least attempting to solve…
1 voteHello,
I saw your email to sharwithai@adobe.com
I have asked support to follow-up on the email and arrange a callback.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
環境設定の変更が反映されなくなった バージョン21.1.0
環境設定を変更した際に設定が反映されなくなりました。
・一般/キー入力の単位と角度の制限
・単位/一般と線
の設定を変えていたところ起きた事態です。線を描画する際に何度か角度を変える必要がありましたので、15分間くらいのうちに何回か設定の変更をしましたところ、途中から反映されなくなりました。
(角度の固定を30度や45度や0度に変更していたところ、0度にしても30度で固定されたままになりました)Illustratorを再起動したところ、解決しました。
1 vote -
ArtStyle.aip Illustrator is opening in safe mode, or crashing all because of this plug-in: ArtStyle.aip
1 vote -
Blending mode in text box not saved in the file Adobe Illustrator 22.0.0, Mac OS 10.11.6 - Extensis Universal Type Client user:
I am experiencing a very troublesome bug:
- make a text box with a few lines
- put a backgrund coloured object under it, so that multiply blending can be shown up easily when applied
- apply a blending mode (such as multiply) to the second line only; now you have a single text box where the first line is normal, the second is in multiply mode
- save the file
- re-open it: the multiply text line has reversed to normal modeThis also happens if you…
1 vote -
Stock Single Action Download? There's no forum for Stock Photos so I decided to post here - Why is downloading an Adobe Stock image not at least a double-action before downloading? I went to see more of a photo, miss-clicked and before I could stop it, the image started downloading and I was minus one image credit for an image I can't use. Tech support told me they would issue a "one-time" image credit, but this reeks of opportunism. If the system had simply asked me if I was sure I wanted to download I would have declined, but it started automatically on an…
1 vote -
Dynamic symbols automatically expands When placing a dynamic symbol on an artboard, then re-opening the document it becomes "expanded" - Link to symbol breaked. This only occurs with dynamic symbols.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
High Sierra 10.13 Es imposible trabajar con la aplicación ya que todo se colapsa por un lag extremo. Todas las herramientas se ven afectadas y ni siquiera crear un simple objeto resulta fácil debido a la lentitud. Mi equipo es un Macbook pro Mid 2014 intel i7 2.5 GHZ 16GB DDR3 de memoria Iris pro 1.536 MB y NVIDIA GT 750 2GB. Necesito ayuda urgente por favor,
1 votePlease get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Cannot check ppi of an image in cc2018 In cc2017 when you were resizing an image you could check its ppi, in cc2018 this is not possible. I checked in info panel with the image selected but this information is not even there.
1 vote -
カーニング ◆あなたのバージョンのAdobe Illustrator
L CC2018
◆問題を経験したときに取っていた手順
Lグループ化されたオブジェクトとフォントのグループの
フォントをカーニング欄をクリックした際
◆期待した結果
Lカーニング可能
◆あなたの実際の結果
Lカーニング不可、イラストレーターがフリーズ1 vote -
Update window appears every run AI. But I have fresh version installed. I'm tired of closing this window.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
recent screen: thumbnail vs list view Since this last CC update, the LIST button does not work on the recent screen when the application first opens. It is stuck in thumbnail view. This affects ALL the adobe software that I use, illustrator, photoshop, indesign, premier.
Please advise if a fix is in the works.
thanks.1 vote
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