747 results found

1. ArtStyle.aip

   Illustrator is opening in safe mode, or crashing all because of this plug-in: ArtStyle.aip

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2. Blending mode in text box not saved in the file

   Adobe Illustrator 22.0.0, Mac OS 10.11.6 - Extensis Universal Type Client user:

   I am experiencing a very troublesome bug:
   - make a text box with a few lines
   - put a backgrund coloured object under it, so that multiply blending can be shown up easily when applied
   - apply a blending mode (such as multiply) to the second line only; now you have a single text box where the first line is normal, the second is in multiply mode
   - save the file
   - re-open it: the multiply text line has reversed to normal mode

   This also happens if you apply a second fill in the aspect palette and made it multiply (or other blending modes).

   Adobe Illustrator 22.0.0, Mac OS 10.11.6 - Extensis Universal Type Client user:

   I am experiencing a very troublesome bug:
   - make a text box with a few lines
   - put a backgrund coloured object under it, so that multiply blending can be shown up easily when applied
   - apply a blending mode (such as multiply) to the second line only; now you have a single text box where the first line is normal, the second is in multiply mode
   - save the file
   - re-open it: the multiply text line has reversed to normal mode

   This also happens if you… more

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3. Stock Single Action Download?

   There's no forum for Stock Photos so I decided to post here - Why is downloading an Adobe Stock image not at least a double-action before downloading? I went to see more of a photo, miss-clicked and before I could stop it, the image started downloading and I was minus one image credit for an image I can't use. Tech support told me they would issue a "one-time" image credit, but this reeks of opportunism. If the system had simply asked me if I was sure I wanted to download I would have declined, but it started automatically on an errant click. This is a flaw that needs to be fixed.

   There's no forum for Stock Photos so I decided to post here - Why is downloading an Adobe Stock image not at least a double-action before downloading? I went to see more of a photo, miss-clicked and before I could stop it, the image started downloading and I was minus one image credit for an image I can't use. Tech support told me they would issue a "one-time" image credit, but this reeks of opportunism. If the system had simply asked me if I was sure I wanted to download I would have declined, but it started automatically on an… more

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4. Dynamic symbols automatically expands

   When placing a dynamic symbol on an artboard, then re-opening the document it becomes "expanded" - Link to symbol breaked. This only occurs with dynamic symbols.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

5. High Sierra 10.13

   Es imposible trabajar con la aplicación ya que todo se colapsa por un lag extremo. Todas las herramientas se ven afectadas y ni siquiera crear un simple objeto resulta fácil debido a la lentitud. Mi equipo es un Macbook pro Mid 2014 intel i7 2.5 GHZ 16GB DDR3 de memoria Iris pro 1.536 MB y NVIDIA GT 750 2GB. Necesito ayuda urgente por favor,

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. Cannot check ppi of an image in cc2018

   In cc2017 when you were resizing an image you could check its ppi, in cc2018 this is not possible. I checked in info panel with the image selected but this information is not even there.

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7. カーニング

   ◆あなたのバージョンのAdobe Illustrator
   L　CC2018
   ◆問題を経験したときに取っていた手順
   Lグループ化されたオブジェクトとフォントのグループの
   　フォントをカーニング欄をクリックした際
   ◆期待した結果
   Lカーニング可能
   ◆あなたの実際の結果
   Lカーニング不可、イラストレーターがフリーズ

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8. Update window appears every run AI. But I have fresh version installed.

   I'm tired of closing this window.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

9. recent screen: thumbnail vs list view

   Since this last CC update, the LIST button does not work on the recent screen when the application first opens. It is stuck in thumbnail view. This affects ALL the adobe software that I use, illustrator, photoshop, indesign, premier.
   Please advise if a fix is in the works.
   thanks.

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10. Can't preview artwork

    Hi, I can't preview any artwork. However I can see the layers and when I drag the file, i can see the preview. Once i release the mouse, it turns black again.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

11. Clipping path in psd file does't work in Illustrator.

    On macOS Sierra (Illustrator CC 2018).

    Clipping path of psd file does't work in Illustrator CC 2018.
    The full of the psd image was shown in Illustrator, ignoring its clipping path.
    Same problem has occured in older versions of Illustrator (probably CC or later).

    There are two conditions for this problem to occur.
    One is that the name of the clipping path has Japanese characters.
    And the other is that a Mac's system language is set to English.

    As a test, I tried to change my Mac's system language to Japanese from English, this problem was solved.
    Or changing the name of the clipping path using only english charactor, this was also solved.

    But it's hard to do this every time,
    Ideally clipping path with Japanese (or the other Non-English) name should work anytime regardless of what the system language is.

    Thanks,

    On macOS Sierra (Illustrator CC 2018).

    Clipping path of psd file does't work in Illustrator CC 2018.
    The full of the psd image was shown in Illustrator, ignoring its clipping path.
    Same problem has occured in older versions of Illustrator (probably CC or later).

    There are two conditions for this problem to occur.
    One is that the name of the clipping path has Japanese characters.
    And the other is that a Mac's system language is set to English.

    As a test, I tried to change my Mac's system language to Japanese from English, this problem was solved.
    Or changing the… more

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12. When i select an object there's a line. after i updated in new version CS8

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13. There are so many bugs my brain is too fried to write them in. I can't do anything. Every two minutes something goes wrong.

    Description says all.

    I have an image with a bounding box that's extremely large (no, there's nothing else in the layers panel).

    I have tried to export an object and was given the option for two different ones, even though there is only one (nope, no hidden duplicates).

    Handles were missing when using direct select tool. Came back randomly for no reason.

    And on and on and on.

    You need to beta these 'updated' products before you encourage those of us who have paying clients and no time for this **** to download a new version.

    I'm always excited for updates, but this one is killing me.

    Description says all.

    I have an image with a bounding box that's extremely large (no, there's nothing else in the layers panel).

    I have tried to export an object and was given the option for two different ones, even though there is only one (nope, no hidden duplicates).

    Handles were missing when using direct select tool. Came back randomly for no reason.

    And on and on and on.

    You need to beta these 'updated' products before you encourage those of us who have paying clients and no time for this **** to download a new version.

    I'm always excited for… more

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    Request to Contact Support  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hi,

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

14. win7 21.0.2新建文件開不了，但是21.0.1就可以新建文件

    win7 21.0.2新建文件開不了，但是21.0.1就可以新建文件

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15. Copy and paste object values error

    9 times out of ten when I copy and paste a simple object like the one on this art board, it pastes as the objects text values. It is really annoying.

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Glad to hear your problem got resolved. Closing the post

16. Crashes on "Cancel" in Keyboard Shortcuts Window

    1. Illustrator CC 2017 (21.1.0)
    2. Pressed "Cancel" in the Keyboard Shortcuts window.
    3. Expected Keyboard Shortcuts window to close without saving changes.
    4. Illustrator crashes

    No plugins installed.

    Removing preferences resolves the bug, but something in the process of re-setting my preferences makes the bug return.

    Please let me know if you require further information.

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

17. CSS Extraction tool code formatting issues

    Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

    This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through BBEdit or manually clean it up first every time. This would almost be easier to just look at and type out manually to my code editor, if the panels didn't disappear when Illustrator was out of focus.

    .NormalCharacterStyle
    {
    font-family : Trade Gothic;
    font-size : 16px;
    line-height : 37px;
    color : #668082;
    color : rgb(102, 128, 130);
    }

    Is there a file somewhere in which I can at least fix the brackets and spaces and stuff like that? Please?

    Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

    This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through… more

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18. Clicking in Actions Window Crashes

    Often times when I click anywhere in the Actions window, Illustrator will crash and close abruptly. No edits made to Actions are saved since the previous open. Makes using Actions like walking through a mine field.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

19. error

    program crashed

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20. Demo version of Illustrator crashes constantly, destroying files.

    Illustrator CC 21.1.0 (trial), MacBook Pro13,3 (15" with touch bar), macOS Sierra 10.12.3. It seems to happen mostly when editing colors or character/paragraph styles, but honestly it's hard to say, because it's seemingly random. I'd be happy to attach a copy of the file I was working on, but every version is gone now, even ones that were saved between crashes with different file names. You should have several crash reports via Apple, I hope. I can also upload console logs if needed, but I didn't find a folder for Illustrator.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator