795 results found

1. Keyboard Shortcuts "Export Text..." file missing tab delimiter under "Menu Commands"

   Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
   Then import the text file as a tab delimited data file in a spreadsheet of your choice.

   In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.

   Look down the rows and at the menu commands...

   Expected behaviour:
   Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).

   Actual behaviour (on both Mac and PC) in Illustrator 26.0.2:
   In the exported text file, entries under 'Tools' are tab delimited. However, entries under 'Menu Commands' have no delimiter. In the spreadsheet, the result is the shortcut is in the same cell as as the command name.

   Impact: the file is useless... or I have to manually add tabs between each Shift, Alt, Ctrl, Cmd, Opt and F string. I can't easilly talk to our users accross Mac and PC about the shortcuts they should use for a given tool or command :(

   Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
   Then import the text file as a tab delimited data file in a spreadsheet of your choice.

   In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.

   Look down the rows and at the menu commands...

   Expected behaviour:
   Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).

   Actual behaviour (on both Mac and… more

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2. [Bug] Copy and paste broken - Unable to paste text without losing formatting, unable to paste shape+text

   Hi there,

   The copy and paste function within AI seems to have broken. This started a few days ago. I don't think there was a software update. No new software/hardware changes on my end either.

   Operating system: macOSX v11.4
   MBP (13" M1, 2020)
   No clipboard enhancements/plugins/apps

   Version of AI (Desktop): 25.4.1 and 25.3.1

   Steps:
   Scenario #1:
   Copying and pasting a shape with text, within the same artboard
   Result: Shape does not get pasted, text is pasted without original formatting, at Myriad Pro 12pt, changed from Area Type into Point Type.

   Scenario #2:
   Copying and pasting text, within the same artboard
   Result: Text is pasted without original formatting, at Myriad Pro 12pt, changed from Area Type into Point Type.
   Same results using both Keyboard shortcuts, or via the Edit menu

   Repeating Scenario #1 and #2 with:

   Paste in Front

   Paste in Back

   Paste in Place

   Returns the same results: No shape pasted, text becomes unformatted point type.

   Other observations:
   Same results using Keyboard shortcuts, or via the Edit menu
   Makes no difference if shape and text are grouped or ungrouped.

   Copying and pasting a shape alone does work (somewhat), but the positioning is somewhat unexpected.

   Paste in Front/Back/Place result in the shape being pasted elsewhere on the artboard.

   Very rarely, the pasting works (fluke) like in 1:05 of the screen recording

   I have tried the following:
   - Reset and deleted preferences
   - Uninstalled and reinstalled (25.4.1)
   - Uninstalled and reinstalled rolled back version (25.3.1)

   Edit - my screen recording may have been too large, let me get it up somewhere else.

   Link to screen recording: https://streamable.com/qb44os

   Pardon the length, I was just trying to exhaust the various possibilities.

   Hi there,

   The copy and paste function within AI seems to have broken. This started a few days ago. I don't think there was a software update. No new software/hardware changes on my end either.

   Operating system: macOSX v11.4
   MBP (13" M1, 2020)
   No clipboard enhancements/plugins/apps

   Version of AI (Desktop): 25.4.1 and 25.3.1

   Steps:
   Scenario #1:
   Copying and pasting a shape with text, within the same artboard
   Result: Shape does not get pasted, text is pasted without original formatting, at Myriad Pro 12pt, changed from Area Type into Point Type.

   Scenario #2:
   Copying and pasting text, within the same artboard… more

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3. Plug-in: UxpExtension.aip missing and needs deleting or updating??

   Illustrator 2021
   macOS Big Sur 11.5.1

   Can anyone help? I cannot find this plugin to delete it??

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4. 表示拡大時にグレーアウトする

   macOS Catalina 10.15.7
   Mac mini (2018)
   CPU／Intel Core i5 3GHz
   メモリ／16 GB 2667 MHz DDR4
   Intel UHD Graphics 630 1536 MB
   Adobe illustrator 2021(25.3.1)

   GPUレンダリングはOFF

   画面表示を拡大時（拡大率はまちまち）にグレーアウトする。
   縮小していくと、グレーアウトは直ります。
   会社の同じ環境の人も、同じ現象が起こっています。

   4 votes

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   Under Review  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   再現ファイルのご提供、および追加情報のご提供により、画面表示のグレーアウト現象を再現確認いたしました。

   ・使用マシンが Intel Mac
   ・環境設定の GPU パフォーマンスが無効
   ・複数ドキュメントを開いている
   ・開いている2番目以降のドキュメントで 1200% 以上にズームする

   上記のすべての条件が揃うと再現されますが、ズームアウトすると表示が戻ります。
   また、GPU パフォーマンスを有効にするほか、単一ドキュメントを開いてでの作業で現象を回避できます。
   この現象は、M1 Mac（M1 ネイティブ、および Rosetta 起動）では再現しません。

   今後、詳細な検証作業を行います。
   情報のアップデートがありましたら、こちらでご報告いたします。
   よろしくお願いいたします。

   Illustrator チーム

5. Import SVG, crashing illustrator

   I'm on MAC and I'm using the latest versin of Illustrator 25.3.1 and when i import an svg (who come Adobe XD), illustrator do not respond and crash.

   4 votes

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6. Color settings Reversing to default

   AI is constantly reverting back to a default color setting "Emulate Adobe Illustrator 6.0". Even after im made changes, saved the settings and pressed okay. When I quit the app and relaunch it, i lose my setting.

   This started after I updated Illustrator on March 9, 2021. Im running version: 25.2.1

   4 votes

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7. AI2Key plugin not showing when exporting

   Using Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB

   The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible to fix that? As a work around I also installed in my computer the previous version of Illustrator v24.3 that, so far, recognizes the plug in and works perfectly.

   No attached info.

   Thanks
   Information on the plugin here:
   https://www.christianholz.net/keynote_utilities.html#ai2key
   Thanks

   Using Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB

   The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible… more

   4 votes

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8. Mi panel de propiedades esta TODO en ingles-

   Es muy molesto, todo esta en español excepto esto y son palabras muy tecnicas las cuales no conozco. Dependo de estar parando mi trabajo y traducir cada maldita palabra. Esto no pasaba cuando utilizaba Adobe ilustrator 2020.
   Este 2021 esta lleno de fallas, pero este es el mas molesto. ARREGLENLO.

   4 votes

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9. units won't convert for ruler

   I converted the units in my preferences to inches however the ruler kept displaying cm regardless.

   4 votes

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10. Hide edges not working

    When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.

    4 votes

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As far as I know, the auto-keying an object in a selection was a bug introduced in one of versions, not caught in time and slipped into the release, later fixed.

    Since no object is forced as a key right now, I assume there is no need in having its bold outline to be hidden when Hide Edges is active, since these two factors rarely meet... However, if you have a workflow that requires to have both — I encourage you to file it as a feature request with some examples.

11. Keyboard increment setting bug

    Illustrator 24.2.1
    Mac OS 14.6 iMac Late 2015 27"

    Same problem exists as of 24.2.1: the default for Keyboard Increment does not stick properly when units are set to Picas. My existing default of 0p1 (1 point) has changed to 0p0.9996 (0.9996 point), and any attempt to change it to 0p1 while in Picas does not stick. However, if units are Points, it stays correctly at 1pt, but change the units to Picas, the value changes to 0p0.9996.

    UPDATE: this happens in other places than the Prefernce for Keyboard Increment, and also happens whether the units are Picas or Points. e.g. if Keyboard incremment is set to 1pt, using the arrow keys to move an object results in very imprecise positioning. hitting the arrow key once moves an object from 0 to 0.9996pt instead of 1pt. Hit it again and it moves to 2.0004pt instead of 2. However, hit it one more time and it goes properly to 3pt exactly, and so on. Problem exists in both unit setting, Picas/Points.

    I have reverted back to 24.1.3 and all is fine.

    Illustrator 24.2.1
    Mac OS 14.6 iMac Late 2015 27"

    Same problem exists as of 24.2.1: the default for Keyboard Increment does not stick properly when units are set to Picas. My existing default of 0p1 (1 point) has changed to 0p0.9996 (0.9996 point), and any attempt to change it to 0p1 while in Picas does not stick. However, if units are Points, it stays correctly at 1pt, but change the units to Picas, the value changes to 0p0.9996.

    UPDATE: this happens in other places than the Prefernce for Keyboard Increment, and also happens whether the units are Picas or Points.… more

    4 votes

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12. "Don't show again" check box

    "Don't show again" apparently means show every d*mn time.

    Checking the box never works. Why?

    And why does the pop-up that wants to give you the Adobe Illustrator tour show up every time I restart the program? I've used this program 20 years. I don't want to take the freakin' tour. Ever.

    Fix your sh*tty program and make it as good as it was before CC.

    4 votes

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13. Illustrator Window Disappears When Changing Screen Focus

    When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.

    It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.

    This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and it'll stay there if I start using it. It's after I use it that it disappears.

    When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.

    It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.

    This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and… more

    4 votes

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14. ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE

    Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !

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    4 votes

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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in Illustrator 2020 (version 24.1 and above)

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

15. Grouped Objects Resizing Errors & Inconsistency

    macOS Mojave 10.14.5
    Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )
    —

    I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.

    The Process :

    Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.

    I then position/possibly-resize the multiple objects precisely and group them together so that their resulting total group's width and height is either non-fractional, positive integers — e.g. 12in w x 4in h — or systematic, fractional numbers — e.g. 12.25in w x 4.25in h … at times using a separate, deleted-after-use "shim" vector shape at the exact size I want the total group to be, to align (not snap-to) the multiple objects to.

    After checking that the total group is the exact size that I want, I then (with any "shims" removed) upsize or downsize the group incrementally — e.g. say, by 1.5x, 2x, 3x etc.

    The Problem :

    In many instances, this upsizing or downsizing has unexpected/unintended results — e.g. upsizing a group sized 12in w x 4in h by 2x, should yield a result of 24in w x 8in h, but in my experience, may yield something like 24.0001in w x 7.9998in h. Many times the size discrepancies will remain but change slightly, if I attempt to start-over and re-do my steps.

    Despite these types of size discrepancies not being optically discernable, it can be very frustrating, especially in instances where another designer or vendor I am needing to share files with, is planning to be able to precisely scale things up and down.

    -
    bp

    macOS Mojave 10.14.5
    Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )
    —

    I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.

    The Process :

    Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.

    I then position/possibly-resize the multiple objects precisely and group them together so that their… more

    4 votes

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16. Illustrator crashes when using Image Trace

    Illustrator has been continually crashing when I use the Image Trace tool. I have been using it on the "Sketched Art" setting with an image file that is 20in x 13in @ 300dpi. Also, I have noticed that when I start to manipulate the advanced options, this is when it crashes most often.

    I am using Illustrator CC on Mojave OS.

    4 votes

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17. Can't open files from Windows File Explorer

    Files will no longer open from Windows File Explorer. Double clicking on file names does not work, dragging them into Illustrator does not work. Only the menu FILE > OPEN works. Please fix this.

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18. 23.0.3 keyboard shortcuts stop working

    after roughly 15 minutes of designing, my illustrator keyboard shortcuts no long work. When I select a shortcut (eg command z, or command s), I simply get a system error sound, but no action. This is true for ALL shortcuts

    i am then forced to use the menu items, or restart illustrator to keep working normally.

    4 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Welcome screen not opening

    The welcome screen spins its wheels and the blue ring. Running windows 10 pro version 1809.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Excel graph conversation doesn't work on a Mac anymore

    When pasting an Excel graph into Illustrator, text is converted to rubbish on a Mac running OS High Sierra and the newest version of Illustrator.
    Also, when converting the Excel file to a PDF and opening it in Illustrator, the same thing happens. BUT, when opening the PDF in Acrobat, everything looks just fine.
    To make sure it wasn't an Excel bug I saved the file in an older version of Excel – that didn't solve the problem.
    I used the same Excel file on a PC and copied it into the Windows-version Illustrator, also converted the file to PDF and opened it in the Windows-version of Illustrator – and everything worked perfectly.
    The Excel file uses the Cambria font which I have installed on my Mac, I even tried changing the font to Arial just in case, but with no better result.
    What gives?

    When pasting an Excel graph into Illustrator, text is converted to rubbish on a Mac running OS High Sierra and the newest version of Illustrator.
    Also, when converting the Excel file to a PDF and opening it in Illustrator, the same thing happens. BUT, when opening the PDF in Acrobat, everything looks just fine.
    To make sure it wasn't an Excel bug I saved the file in an older version of Excel – that didn't solve the problem.
    I used the same Excel file on a PC and copied it into the Windows-version Illustrator, also converted the file to PDF… more

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