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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Illustrator Crashes When Printing to Trotec Laser Engraver

    Anything above illustrator 23.0 crashes when printing to Trotec Laser Engraver.

    1 vote

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  2. "Can't print the illustration. File I/O error has occured while it's printing"

    Good morning, I am having issues with students printing to our laser engraver from illustrator. They receive the following error, "Can't print the illustration. File I/O error has occurred while it's printing". The teacher can print without issue with his login, but not the students with theirs. Not sure what is going on here. Any ideas? Thanks,

    1 vote

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  3. Tile printing cuts image off.

    I have attempted to tile print an image from Illustrator at least 6 times. No matter what settings, it cuts off about 1/8-1/4" of the image. I have been tile printing for decades and now the feature doesn't work correctly. Please inquire. I'm extremely frustrated.

    1 vote

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  4. Overprint Setting & colour settings

    Issue one
    overprint cant be applied to groups, individual objects within that group remain unset to overprint, even tho the tick box claims its overprinting, it is not - this is misleading & downright dangerous

    further more the color issue shown in the video , your objects should not do that , it again expands the risk for error , basically all the print sensitive setting in AI latest version have stopped functioning logically if you ask me & really up the risk for errors in print, never mind that going through all objects individually is tedious & unnecessary, prolongs…

    1 vote

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  5. Print settings not saving with document

    In the old versions of Illustrator, the print settings, including the lpi/resolution settings, would be saved with the document. For several versions now, however, the lpi/resolution settings are not being saved and just get changed to the default settings every time I go to print.

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  6. Filename Underscore Bug

    Since updating to 25.1, each time I print to our Flexrip, an underscore is added to the filename. It appears as "_Filename" after ripping.
    Mac OS Catalina - 10.15.7 (19H512)
    Illustrator 25.1
    ESKO Flexrip. FlexripC v.5.1 / Dispatcher v2.0.20

    1 vote

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  7. 1 vote

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  8. Change case changes other things

    I used the change case tool and it removed my paragraph centering on my header line and the modified tab points.

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  9. 1 vote

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  10. Unchecking "print as bitmap" does not work

    Basic shape artwork is printing jagged/pixelated edges. Unchecking "print as bitmap" does nothing, as the print summary still shows print as bitmap as "on". Tried setting print to 2400dpi, but lines still jagged.

    Save as PDF and print with Acrobat results in beautiful smooth lines

    Illustrator 25.0.1 on Mac OS 10.14.6

    1 vote

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  11. Crash On Print

    I have an iMac 27 running macOS Catalina version 10.15.7. Illustrator is version 25.0

    About one in four attempts to print results in illustrator crashing with no saving or backup. It seems to happen with ay file and especially if it has not been saved! I select 'File|Print' or 'command P' and boom - illustrator instantly gone.

    1 vote

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  12. Unexplained distortion on output

    Mac Pro (Late 2013) OS Catalina 10.15.7.
    the last two days on multiple items and workstations we have had unexplained distortion on files processed. Usual operation of drop postscript file into hot folder for output. Expected solid box with length of 67.9375. Actual solid box has length of 67.4375. This happened with several different items. Only work around we have that has actually worked is to put the file on a new document and color everything black. We can't do that on all our files. Please help

    1 vote

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  13. Overprint bug. Overprint check stays on

    Overprint check stays on, even when overprinting object is deselected. This causes confusion when printing.

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  14. printing

    Mac OS 10.15.6
    Illustrator 24.2.3
    I used to be able to print from Illustrator using my Epson L3150 printer.
    It no longer prints. I used Default printing preset of Illustrator, then used default copy, then used custom. I checked and unchecked settings in advanced. All with the same result.
    I tested this even on old files which I was able to print last Aug 2020. Can't print.
    I opened the illustrator file in PDF and it was able to print.

    I would appreciate it if you can help solve this bug in Illustrator.

    1 vote

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  15. illustrator does not show my printer automatically

    I have been using illustrator more than 3 years. After the last update, Illustrator does not show me the default printer in the computer when I command "print". I tries to save the file as PostScript file. I completely deleted the illustrator and all the adobe files and re-installed them back, but it didn't get fixed. I have several illustrator in several computers, and only one of them has this problem. Is there any solution for that?

    1 vote

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  16. Printer Preference Issue

    My printer preference screen: the very first tab is very small, possibly in half an inch font size. Some tabs are fine, but some of the options are cut in size. For instance in original size the drop down gives you a list of paper sizes well I can only see half of 8 1/2 x 11. So basically, the font size of the drop down options are about 1/2 inch in size. I have all the Adobe products, but it's only happening in the Illustrator. Sorry, hard to explain.

    1 vote

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  17. Cannot print A3 at 100%

    From my Mac running 10.15.4, A3 will not print correctly to my Epson WF 7720. No scaling is applied - it's at 100% both in the driver dialog and Illustrator itself - but the prints are coming out at 97.2% of what they should be.

    8.5 x 11 prints work fine, and the same document prints correctly at A3 from within Inkscape.

    1 vote

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  18. Epson P800 Film Continuous Feed Issue

    When sending files to our Epson SC P800 using Ai 24.0.3 the printer continuously feed rolled film media until printing is cancelled at the printer instead of printing the file. The same file will print successfully when using InDesign 15.0.1 and Illustrator 23.1.1, but not Illustrator 2020 (24.0.3)

    System:
    iMac (Retina 5K, 27-inch, 2017)
    Mac OS Catalina (10.15.3)
    Processor 3.4 GHz Quad-Core Intel Core i5

    Printer:
    Epson SureColor P800
    using 13" DarkStar Film media (roll)

    Software:
    Ai 24.0.3
    AccuRIP Black Pearl-SE 1.5.51 (issue occurs with and without software active)

    1 vote

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  19. Still having strange problems with layers when printing to PDF

    My illustrator file has a layer in back, but when I generate a pdf the layer goes to the front. Files attached.

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  20. Print size and arrows on lines

    When changing the direction of the arrow on a line, Print preview will switch to A4 even if the parameter has previously been set as A3.

    Print Format : A3
    - changing the direction of the arrow on a line -
    Print Format : A4

    : //

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