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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Ultra-slow cycling through font names with arrows and focus in Font Family field

    When I try to cycle through font family list with focus set in Font Family field, it takes about 1-2 second for AI CC2018 to change both name and actual font for selected object (but it does it as ultra-fast when you drop down this field!) AI CC2017 does it a bit faster (0.5-1 second).

    7 votes

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  2. Fonts

    My synced fonts don't show up in Illustrator. These are fonts that have been syncs for months. Restarting Illustrator does nothing. Unsyncing and resyncing fonts on Typekit does nothing.

    7 votes

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    2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  3. Thai language bug

    Thai font deleted or missing when create outline.
    Most of the time it happens to few or last fonts of the line.

    Macbook Pro 15"
    OS 10.14.6
    IllustratorCC version 23.0.4

    6 votes

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    5 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Can you upgrade to latest release 23.0.6 and let us know if it fixes your issue. We had fixed a bug with similar description in 23.0.6

    Thanks,
    Ashutosh

  4. Text will not change fill colour to what has been selected

    WIndows 10, Illustrator 23.0.3: After selecting text, I try to change the fill colour either using the eyedropper tool or the swatches panel. I expect the text to change to that colour. However, while the colour window shows the colour has been changed, the text doesn't actually change colour. I have to outline the text in order to get it to change colour.

    6 votes

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    8 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi Melina ,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    As per attached screen shot , for the selected Text object your fill is below the Characters in appearance panel.
    Can you kindly move the Fill above the characters and change fill. This will hopefully resolve your problem.
    In order to identify the root cause , can you kindly provide us eyedropper setting snapshot ,you can find eyedropper settings by double click on eyedropper tool .

    Thanks
    Anish

  5. Fonts

    Missing Fonts. When opening my files i have the fonts missing. Meaning every font i used are all gone and even though i can see it in the preveiw but when opening the files the fonts are missing.

    6 votes

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fonts drop down menu is cut off help

    Hey so when I select my fonts I notice that its really zoomed in and cut off illustrators UI. its been there for a few updates now. Any solutions?

    6 votes

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    3 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  7. Cursor navigating with arrow keys not moving

    When modifying text, the cursor no longer moves with the arrows (left, right, up, down) on keyboard. I have to click with my mouse everytime now.

    This just occurred today. Please help!

    6 votes

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    4 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  8. Fonts are not refreshed when right sided metrics are changed

    This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).

    Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:

    • When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.

    • Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).

    Issue happens in all…

    5 votes

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    2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1) Kindly share both version of fonts at ShareWithAI@adobe.com .
    2) Please mention the title of this issue as the subject of the mail with tag [UserVoice] and Uservoice link in subject of email.

    Regards
    Ankit Goyal

  9. Character/Paragraph panels - lazy and/or incorrect updating

    Illustrator 23.0.3 on Win10

    It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.

    I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down…

    5 votes

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    4 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  10. Missing fonts issue

    It's not reading Adobe fonts. It keeps saying to activate the font every time I open a document. The program hangs trying to activate a font, making the file not work properly "without" a font that was perviously activated.

    5 votes

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  11. constrain with shift key not working

    I'm trying to move the bottom line of a text box.

    I select the box's line with open arrow, hold down the SHIFT key to constrain - and it automatically deselects the type box that I was trying to move. I can select the line with the open arrow and move it that way, but it's too easy to make an error and shift the box. I need the corners to remain perfectly square which is why I'm holding the shift key.

    I've had this problem with the last few upgrades.

    I'm an Adobe Illustrator user for more than 25…

    5 votes

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    2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  12. Find and replace text via action

    Find and replace text via action does not record OR play as expected

    Recording a find and replace operation records the find and replace dialog box twice (shows up in the action twice) and when playing the action, the only thing that happens is the find portions, the replacement text portions are completely ignored.

    Note that this only seems to be the case when using "replace all" button in the dialog. Using the "replace" button seems to record and play correctly, even though the list of operations/options shown in the actions pallet is identical for both.

    I found a forum…

    5 votes

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  13. Discretionary hyphens do not seem to work

    I can’t get discretionary hyphens to work in Illustrator CC 23.0.2, either by shift-command-- or with Type->Insert Special Character->Hyphens and Dashes->Discretionary Hyphen. Whether Hyphenate is turned on or off for the paragraph does not matter. Language does not seem to make a difference either.
    Only the hyphens added by Illustrator itself are obeyed.

    5 votes

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    3 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  14. Paragraph style tab numeric measure is wrong

    v22.1/23/0.1
    Windows 10

    Both v22.1 and 23.0.1 show the wrong numeric 'X' measure when setting or adjusting a tab stop in a paragraph style. The measure shown is inflated both according to the ruler below the tab stop, and tabs set using the tab window. The numeric measure is inflated by an increasing amount the further the tab is from the left margin, and remains inflated whether units are set to mm or inches.
    eg. 20mm tab stop shows as 29.8mm in the paragraph style dialog

    5 votes

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    3 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  15. Paragraph Direction

    Paragraph Direction option is not there anymore in Illustrator 2019.
    Please fix this bug

    5 votes

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    8 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  16. Font Size

    Changing font face also changes font size.
    Steps to reproduce:
    1. Select text with text selector tool
    2. Select a new font face from the font face drop down menu

    Expected results: font face changes while all other font properties remain the same.
    Actual result: font face and font size properties change.
    Using Illustrator v22.1

    5 votes

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    2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  17. Slow Type Performance

    I just recently updated to 22.1 running on Windows 10. I have a list of names that was copied from two columns (first name, last name) that was copied from an Excel spreadsheet. I'm trying to remove the tabs between the columns and replace them with spaces. Once I hit the backspace key it takes approximately 5 seconds to perform the backspace and another couple of seconds to add the space. This is a list of several hundred names so it is unmercifully crippling. Other operations outside of type are somewhat laggy but not nearly as bad. I cleared out…

    5 votes

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  18. Emoji rendering issues

    • Some emojis like 🎉or 😟show up as two undefined glyphs when pasted from the clipboard.
    • However, the 😟 will show up when inserted from the Glyphs palette.

    To replicate, simply copy/paste these emojis on a text using the Apple Color Emoji font.

    5 votes

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  19. Type On Path bug with OpenType-SVG fonts

    • Apply a text to a curved path.
    • Apply a color font like Trajan to the curved text. This results in incorrect glyph rotation.
    • The rotation issue is no visible with CFF glyphs.
    5 votes

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  20. hebrew punctuation

    hebrew punctuation problem.

    right now (finally, thank you) you can write in hebrew right-to-left.

    BUT the punctuation still comes out always in the wrong direction.

    I attach an example.

    Thank you in advance.

    5 votes

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    4 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
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