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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Issues with saving

    2020 update often gives error while saving. It says the file cannot be saved. It then deletes the current file I'm working on, opens up a new window and I have to click save - as if I pressed "Save As..."

    It happens quite often when I press "Cmd + S" to just save my artwork.

    10 votes

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  2. Pixel preview incredibly slow

    Working in pixel preview mode is painfully slow – even on small, simple files.

    It makes no difference whether GPU mode is on or off.

    2015 Macbook Pro 15" retina

    10 votes

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  3. Illustrator crashing repeatedly

    Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

    Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

    Every time the programs crashes it leaves [random string].tmp files in the original files location.

    I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps -…

    10 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  4. Illustrator crashes when opening a file using 'double click' that has missing fonts.

    Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)

    Step 1: I open a blank Illustrator for the first time and it opens fine.

    Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.

    Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')

    Step 4: I have to close Illustrator using the task manager.

    This only happens when the FIRST file I open is opened by double clicking it.…

    10 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. crashing

    So, I updated to the latest version of illustrator about two weeks ago. Then I realised it crashed every 30 minutes or so, every single time i used it. I'm not doing anything particularly heavy, it just crashes randomly. and I often lose the work i've done as the auto save doesnt seem to catch the last few things I've been doing. So, I decided to uninstall and go back to the 2017 version. Which then lead to my documents having their own issues. all saving as transparent, or with weird lines going through them. Here I am again with…

    10 votes

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  6. Illustrator slow on Retina display

    Hi,

    Adobe Illustrator is running slow/lagging on a Retina display (Zooming, using overprint preview). Doing the same operations when the document is located on an external monitor (Dell, no hdpi), all works well.

    I've tried switching between GPU/CPU rendering, disabling animated zoom, removing the preferences, ... without any luck.

    Does anyone have any idea's on how to solve this?

    I'm using a MacBook Pro, 16GB RAM, Radeon Pro 450 2048MB...

    Thanks

    9 votes

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  7. Illustrator keeps crashing

    Illustrator keeps crashing on MacBook Pro

    9 votes

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  8. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

    9 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

  9. Illustrator 23.0.1 slow, lags, and crashes

    Updated to 23.0.1 on my new iMac Pro running macOS Mojave 10.14.1. Slow to open 24.7mb pdf. Serious delays for every process. Selecting and deleting objects should not cause beach balling on an an iMac Pro. Even saving files is very slow and crashed on me twice. Simply closing Ai causes it to crash.

    9 votes

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  10. AI CC2017 open slow, lags, slow response while while working in Windows 10

    AI CC2017 open slow, lags, slow response while while working in Windows 10

    9 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and sorry for the inconvenience caused .
    I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

    Version of illustrator you are currently working on
    Your hardware specs
    Is this specific to some file?
    If yes will it be possible for you to share the file with us at sharewithai@adobe.com

    Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

  11. Transform Tool

    Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

    9 votes

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    Hi
    Thanks for reporting the issue, Illustrator team really appreciates this.

    Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
    1.Kindly please provide us your preferences settings
    2. Steps to collect Preference Settings
    For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
    Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
    3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

  12. Illustrator 25.4.1 Generating constant 105MB log files into com.adobe.dunamis folder and filling up hard drive

    When I am working in Illustrator, my fan starts to run and Illustrator generates multiple log files per minute in the com.adobe.dunamis folder. Each log file is roughly 105MB and before I was able to pinpoint what was going on, it filled my hard drive with 750GB of log files. If I close Illustrator and reopen it, it stops for awhile but I haven't been able to pinpoint what triggers the start of the log file generation – it isn't consistently doing it, but it does occur multiple times per day.

    8 votes

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  13. Illustrator GPU performance | Driver updates

    Using Illustrator V25.1
    GPU Details
    Vendor: Intel
    Device: Intel(R) Iris(R) XE Graphics
    WIndows 10
    Keeps crashing, suggestion for the fix from Adobe is to check and update drivers. I have followed the instructions and updated the drivers using Adobe instructions. Illustrator is still crashing and Adobe is still suggesting the same fix. Have double checked graphics driver is up-to-date and Intel confirms that it is.

    8 votes

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  14. AMD and new CPUS/GPUS realy bad with Overprint ON in Illustrator

    New CPUS/GPUS realy bad performance with illustrator.

    Hello Adobe, i recently bought new computers for our company becouse people were complaining about Illustrator beeing slow.

    These are the new computers:
    -AMD 3900x + RTX 2080 + 64GB 3600Mhz ram + win10 1903
    -AMD 3700x + 5700XT + 32GB 3200Mhz ram + win10 1903

    After trying out Illustrator on these systems i thought to myself.......why do we even use Illustrator?

    How come a 3000 euro computer runs slow with overprint ON with simple squares drawn on the art board???

    I want Adobe to explain to me why a I7 6700 with…

    8 votes

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  15. Regular Crashes

    October Release just kept crashing...had to revert to previous release to prevent losing work and time

    8 votes

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  16. Info panel makes illustrator behave sluggish

    Illustrator CC 2019: Moving objects around the artboard ist slowed down and sluggish when the info panel ist displayed. With the info panel hidden everything works fine again (no difference between CPU and GPU rendering).

    8 votes

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  17. Illustrator CC is in Overprint mode super slow

    Dear User Voice Team,

    While working in overprint view , Illustrator slows down and starts freezing

    Im working on:
    HP Z440
    Intel Xeon E5 1620 v4 @ 3.50 GHz
    64 GB DDR4
    NVIDIA Quadro P4000 - 8192 MB
    Windows 10 Pro - 64 bit

    We have 2 other computers with specifications below, which work perfectly fine :

    1) Asus ROG G75 VW
    Windows 10 Pro - 64 bit
    Intel® Core™ i7 3610QM
    16 GB - DDR3 1600 MHz SDRAM
    NVIDIA® GeForce® GTX 670M with 3GB GDDR5
    Illustrator CC 2018

    2) iMac (27-inch, late 2013)
    macOS High Sierra - Version 10.13.6…

    8 votes

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    Need More Info  ·  Anish Kumar responded

    Hi Sanan,

    Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
    1. Are you still getting this issue on latest version of Illustrator?
    2. Would it be possible for you to share the video of the same?

    Thanks
    Anish

  18. Illustrator version 22.1 keeps crashing my computer.

    Illustrator 22.1 (64 bit)
    Windows 7

    Illustrator keeps glitching when used. Program will experience extreme lagging as well as leave ghost tracers as objects are dragged across the screen. Has crashed this pc twice.

    Virtually unusable as it is currently running.

    Problem does not happen with either Photoshop or InDesign on this pc.

    8 votes

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  19. AI extremely slow on imac Pro 1.1, can't control UI

    I use AI in the CC 22 version on a new imac Pro 1.1 from Dec 2017. It will always pick up objects and move them, it is almost impossible to control the UI and work with the application. It also doesn't react properly on the click command of the track pad. The same happens when I use a mouse. Both, in bluetooth mode and direct wire mode. The system is macos high Sierra 10.13.3

    Do you have any help you can offer? Thank you.

    8 votes

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  20. an Illustrator error occurred: 1346458189 ('MRAP') and Applescript

    Adobe Illustrator CC2017

    AppleMac 10.10.5

    Applescript 2.7

    When running Applescript that interact with Illustrator CC2017 I get this error at random intervals and the applescript does not run.

    I then restart Illustrator then the script will work fine about 3-4 times running the same script. Then I get the error again.

    Restart Illustrator (rinse and repeat).

    This is quite severe here as we rely heavy on applescripts.

    All worked fine on previous CC2015

    I have attached an example of one of the applescripts we run that has experienced this error, but it is happening to ALL of our scripts.

    8 votes

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