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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. After updating all settings just disappeared

    Dear Adobe. The last month you made update for illustrator twice. And twice after updating ALL, I repeat ALL my setting just disappeared. Neither at the program it self, neither at the computer folders., nowhere. Just gone. All key shortcuts, all swatches, even the essentials! TWICE.

    Feels like i using a pirated version...

    1 vote

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  2. Undo in illustrator behaving funny. Please address it.

    Undo function in Illustrator 23.0.2 (64-bit) is behaving funny. It is doing one simple undo of a transformation after 2-3 steps. Sometimes the undo totally gets disabled resulting frustration! Please address. This message is sent from the corporate license of Abobe CC of Danfoss (drives section) Global Team.

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  3. Horizontal Lines

    I always get these horizontal lines that show up when I'm scrolling down an illustrator file. They completely cover the screen and then go away if I zoom even a little bit. Figured this was a bug that would get fixed with an update but it has continued ever since I first downloaded the app. It only happens when I click tab to hide the menus and toolbars. Tab will also make them disappear. Assuming this is not normal, anyone else getting this??

    1 vote

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  4. app lock up

    23.0.2 updated automaticly. No problem. I run on a Win10 HP Spectre laptop with a USB dock to a second screen. When connected to the dock, all is well. However as soon as I undoc to go to a client, the app locks EVERYTHING. Even CRTL-ATL-DEL won't reboot it. Must hard shutdown to get any other programs back up but again as soon as I open Ill... LOCKUP! Embarassing and frustrating. As soon as I dock again... smooth as glass. Thoughts?

    1 vote

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  5. Pathfinder > Crop Crashes

    I'm trying to create a pattern that contains a pattern. Each time I try to crop the pattern using Pathfinder > Crop, Illustrator freezes. If I try to "stop" the process, Illustrator crashes and I have to restart. I saw that someone had reported a similar issue late 2018 and the bug status shows as "completed" with the issue being fixed in 23.0.2. However, I'm running 23.0.2 and I'm experiencing what appears to be the same problem.

    I'm running Mac OSx Mojave 10.14. I've experienced this issue on both an iMac and a Macbook Pro. Each has 16GB of RAM.…

    1 vote

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  6. Frezzing issue

    Since the 23.0 version Illustrator keeps freezing regularly, up to 3 times in a day's usage. There is no actual pattern that i can point to, just that it keeps doing it at certain time intervals and with certain signs sometimes (like the menus not showing), which are also irregular and i have to use Task Manager to close it and open it again.

    1 vote

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  7. Can't create a new document.

    Mac OS 10.14.3. I try to create a new document, several different ways. Each time I get an error message: An unknown error has occurred. I click okay to dismiss it and get the error again. I dismiss that and get an error that says : Can't create a new illustration. The command was cancelled.

    This is not an idea, it's a bug.

    1 vote

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  8. Illustrator won't let me toggle lock or visibility

    I'm having trouble with adobe illustrator. It won't allow me to use the toggle lock/unlock or the toggle visibility function. I've tried closing and starting the program up again. I've even attempted to work from a different computer. Nothing I have done has helped and the bug always reappears after a few seconds. Is there a way I can correct this bug?

    1 vote

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  9. Illustrator underperforming on Mojave

    Since updating to Mojave, Illustrator is sluggish at best. Moving a page activates the spinning wheel every time before moving the page. Almost unusable for work.

    I am using the latest version of CS suite, Illustrator and Mojave.
    Illustrator system info attached.

    1 vote

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  10. Crash while setting up Action

    Illustrator crashes every-time I try to set up a new action. I am trying to create a shade effect of a "sticker" but doing the following:
    - Take outline vector (which is white path)
    - Duplicate
    - Switch to fill
    - Change color to black
    - Apply Shear at 20 degrees
    - Edit opacity to 20%
    - Crash

    Just curious as to why this happening. Possibly due to my file size? 162.5 MB

    1 vote

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  11. Generating pixels loop

    Back installed to 22.1 because 23 sucks so much and I now run into this endless cycling of generating pixels.

    1 vote

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  12. Overall dissatisfaction with Illustrator

    The frequency of issues is just staggering. Files freeze on open, freeze on save, struggle with server connections, never seem to remember any recent files, or you just seem to get a beach ball for minutes on end with no clue if you need to restart or if you should just wait it out. I use illustrator more than any program and it sometimes ends up being my biggest hindrance.

    1 vote

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  13. Keyboard shortcut for Offset path changes automatically

    I use offset path a lot in my work, so I have set a keyboard shortcut for it. cmd+shft+Å. This has worked always, until now.

    Now I cant even see the Obejct - Path - Offset path in keyboard shortcut setting panel. Still I see that this function has a shortcut, but not the one I have set. See pictures.

    Now I noticed, that system changes the keyboard setting that i've made to Effect - Path - Offset path.

    Is thee a way around, or is this something that I'll need to wait to be fixed?

    1 vote

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  14. GPU bug?

    Can't select and release objects in illustrator, seems like the mouse button is pressed throughout. issue ends once clicked on Finder and out of illustrator. Issue started a few weeks after upgrading to Mojave and the CUDA NVIDIA driver couldn't be updated anymore.

    Using Illustrator 2015.3 (as this used to support my GPU animated preview)

    Tried reinstalling a few times and problems still persist.

    Working on XD now, can't use most older vector files made in illustrator, a simple act like copying a vector out to XD is IMPOSSIBLE.

    1 vote

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  15. Select Tool does NOT select! Color swatches don't change item colors!!

    There's no idea. You guys are making every day more difficult every time you ***** up a new version. Us poor idiots that work every day with your programs are going crazy keeping up with the changes that don't work, the ideas that benefit some but not all and all the malfunctioning things you've managed to do with the old tools that worked just fine. You're making me hate this profession of graphic designer and you're making me loose money and time every day. Why don't you just fire your engineers and leave us alone?

    1 vote

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  16. Bounding Box, Resizing typography, moving typography all defective

    Here are a list of current issues I'm experiencing in Illustrator:

    – Bounding box keeps disappearing and reappearing. I'm aware of the different methods of getting it back, they don't
    – Moved elements disappear from view, with a bounding box appearing in the area you moved it from but with nothing in it
    – Editing typography doesn't always work, I.E. I resize one block of typography, but for some reason, it adjusts a previously selected block; this is happening when adjusting tracking or size
    – Editing typography also sometimes has no effect on the typography. Changing the size or tracking…

    1 vote

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  17. Annoying opening screen

    I reinstalled the system. I removed and reinstalled Adobe Illustrator. No solution. I don't understand why the problem is caused.
    Mac Mojave 10.14.2
    Adobe Illustrator 23.0.1

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  18. Very slow working when raster imiges are placed.

    Why Illustrator can't be as fast as Indesign with images placed or linked?

    1 vote

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  19. Suddendly I can't drag anything at all! Only after restarting windows!

    This bug is killing me, suddendly when working with several files open I can't drag anything and I hear the windows sound every time I try to. Reseting *********** doesn't solve anything at all, only after restarting windows which forces me to close all my apps and work LOL.

    1 vote

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  20. Illustrator doesn't open

    I simply can't open Illustrator anymore. The screenshot below shows how Illustrator appears when it's open. I can only see the top bar, none of the actual interface. I'm working on MacOS Mojave Version 10c.14.1 Illustrator version 23.01

    I even tried uninstalling and installing it again but nothing changed.

    Thank you
    Corina

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