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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Illustrator keeps crashing

    Illustrator keeps crashing on MacBook Pro

    7 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Illustrator 2019 slow and laggy on windows

    Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019

    7 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Illustrator CC is in Overprint mode super slow

    Dear User Voice Team,

    While working in overprint view , Illustrator slows down and starts freezing

    Im working on:
    HP Z440
    Intel Xeon E5 1620 v4 @ 3.50 GHz
    64 GB DDR4
    NVIDIA Quadro P4000 - 8192 MB
    Windows 10 Pro - 64 bit

    We have 2 other computers with specifications below, which work perfectly fine :

    1) Asus ROG G75 VW
    Windows 10 Pro - 64 bit
    Intel® Core™ i7 3610QM
    16 GB - DDR3 1600 MHz SDRAM
    NVIDIA® GeForce® GTX 670M with 3GB GDDR5
    Illustrator CC 2018

    2) iMac (27-inch, late 2013)
    macOS High Sierra - Version 10.13.6 …

    7 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi Sanan,

    Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
    1. Are you still getting this issue on latest version of Illustrator?
    2. Would it be possible for you to share the video of the same?

    Thanks
    Anish

  4. saving ai/pdf file is too slow

    Saving ai or pdf file takes a lot longer than what it supposed to be. This is newly purcahse mackbook pro that I am using and its performance is great with photoshop and other adobe apps. I even untick 'pdf compatible' setting but it won't change a thing.

    7 votes

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Not enough memory to place the file + can't export files Illustrator

    Hi,

    Hope all is good.

    When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.

    At the same time, when I try to export a finished project (of any size), these methods don't work:

    'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
    'Save for web (legacy)' = can't even open the option panel, error message comes up straight…

    7 votes

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    7 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    As Andy commented that the memory issue was resolved after updating to 23.0.3, please try that.

    Thanks & Regards,
    Raghuveer Singh

  6. Units in AI 2018 not functioning properly

    The new update to Illustrator, 2018, seems to be having issues with files made in previous versions of Illustrator, as of 10/19/17. I'm having trouble setting the Units. When I try to set my rulers to inches, they seem to remain at points - even the properties pallet.

    Although, I just reinstalled 2017 (on 10/20/17) because of these bugs and when I launched the AI app from the CC app, it launched the 2018 version (since I had not yet uninstalled it). When I checked again, this issue seems to have been resolved since yesterday. I kept double checking and…

    7 votes

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    8 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
    Please refer to our knowledge base FAQ – illustrator.uservoice.com/knowledgebase/art.. if you face difficulty in update.
    Or get in touch with us at any of the other support channels – helpx.adobe.com/support.html

  7. Font Menu Broken

    Yes, your font menu does not wok. This "Submit a bug" like it's a cute ******* game is annoying. Cannot work with your broken menu's

    7 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. New update v25.1 is extremely buggy

    With this new update I get the 'spinning beachball' constantly while trying to zoom in or out of the artboard.

    Also - I have multiple objects with clipping masksI'm seeing unprecidented levels of glitches and visual artifacts all over the place that appear/disappear/reappear when zooming in and out. It's nearly unusable in this state!

    6 votes

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    6 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. dragging a group while zoomed out

    While zoomed out using the general selection tool, it will act as the direct selection tool and will grab an individual node rather than the entire group.

    6 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. Not enough memory (RAM), cant apply 3D effect

    hello. every time i open a particular illustrator file, it says i dont have enough memory (RAM), and it doesn't respond when i try to apply 3D effect. please advise.

    6 votes

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. Illustrator 2019, 2020 keeps crashing on a new MacBook Pro, Catalina OS10.15.4. Always crashes after computer sleep

    I just got a new MacBook Pro to replace an 11 YO iMac on which I was using Illustrator CS6. I had to switch to CC Illustrator. It crashes (about 8 times today alone)--almost always if I put computer to sleep with Illustrator open, but sometimes during work

    6 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave

    Hi
    I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
    First the screen freezes.
    Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
    I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
    This is happening every time I open up AI without exception.
    Note: When I started my computer in safe mode-AI is working normally.
    What should we do?
    Thanks in advance.

    6 votes

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    11 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  13. Illustrator CC keeps crashing or freezing

    Illustrator CC keeps crashing and or freezing, this is happening more often. It is a struggle. Is anyone else having the same issue??

    6 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Illustrator crashes and causes computer to restart.

    While using Adobe Illustrator, after updating, it has been crashing and causing my computer to shut down after sometimes only a few minutes up to a few hours of use.
    I have used InDesign and Photoshop just as much (as well as Chrome and many other applications) and I don't have any issues with crashing or shutting down. Only when Illustrator is running.

    Attached are my PC specifications.

    6 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Opening Graphic styles causes crashes of v23

    Checking on status of incident (ADB-4515680-P0G2). Adobe has connected with my computer twice and we were able to replicate the "crash" or freezing of the program when the graphic styles were opened in Illustrator 23.01. I am currently using V22 when I need to use graphic styles.

    Have the engineers made progress in determining the issue and developing a fix?

    6 votes

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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. 23.0.1 Windows 10: Screen goes black frequently

    23.0.1 Windows 10: Illustrator causes screen to go black frequently. This usually occurs when saving a document

    6 votes

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    4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  17. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

    I’ve documented the issue here:

    this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

    When I start a new document, the Width textbox of the page says "210,00 mm". If I click…

    6 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. Right Click

    This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!

    6 votes

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    7 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .

  19. Illustrator 2021 Unable to Create New Documents

    Since updating my Illustrator to the 2021 version, the current version, and any other versions prior to it that I have reverted to have not been able to open new documents. When I launch the app, it opens the 'Welcome to Illustrator' window like normal, and I can open existing projects fine, but as soon as I go to 'Create New' or 'Templates', it won't open a new document window. The buttons don't seem to respond at all.
    I've tried uninstalling Illustrator 2021 and re-installing, to no effect. I've installed the previous 2020 version, with the same bug where I…

    5 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Overprint Preview unbearably slow

    When using overprint preview this app grinds to a halt, it's absolutely awful, please fix / improve

    Mac OS 0.15.6,
    iMac (Retina 5K, 27-inch, 2019)
    3.7 GHz 6-Core Intel Core i5
    64 GB 2667 MHz DDR4
    Radeon Pro 580X 8 GB

    Ai 24.2.3

    switching between overprint preview brings my Mac to a slow grind
    My expected result... that a professional application is fit for purpose
    My actual result.... a slow and un-usable not fit for purchase application that I have no choice other than to use.!!!

    5 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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