Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
692 results found
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Improve Large Complex File Handling
Performance with large files is sluggish & frequently enters the "Not Responding" state. This wastes my time & causes frustration. Files with this behavior include those with many linked or embedded images or complex vector graphics such as expanded brush strokes. However, I cannot find an explanation for this slowness. During these periods, my total RAM usage does not go above 40% & CPU usage does not go above 20%. GPU usage spikes to 100% occasionally but quickly returns to near 0% so this does not seem to be the cause. Opening & saving files takes a very long time…
1 vote -
Illustrator shuts down on it's own while i'm working
crash issues
1 vote -
Illustrator have weird display problem halfway during my work.
I've recording down what had happen to my AI recently. I have no idea why this happen, and i don't know the keyword to search for an answer to solve this problem so I decided to post it here. This had happen a lot recently almost everyday and at least happen twice or thrice a day. This had already happen for at least one or two weeks. And the properties panel also is unviewable because everything is squishing together, unviewable and unuseable. (for the properties panel unviewable problem, I didn't get the chance to took a picture before Ai crashed.)…
1 vote -
1 vote
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ILLUSTRATOR 2019 IS NOT WORKING!!! I CANT WORK!!!!
WTF!!! updated system, creative cloud... ALL!!! and I can't work on illustrator!!! PLUS HOW MANY ILLUSTRATOR ARE FCKING being installed???? I have THREE in my dock!!!
1 vote -
Direct Selection tool not working correctly after image trace
After using the image trace tool and selecting either high or low fidelity, sometimes the direct selection tool stops working correctly. Although you can still use it, it doesn't highlight the points when you actually click on an object. Once you create a new project it works but it stays broken in the old project forever.
1 vote -
Batch in Actions strips the action's effects and results in no file preview
If I manually start an action for a file, I have a preview for the resulting re-saved file and it has been altered properly based upon my action steps. But, if I batch files with the action, no preview is generated and my file has not taken on any of the the changes the action gives it. Maybe I'm doing something wrong, but I think there's a huge bug with this function.
1 vote -
Links Delay
iMac, Mojave 10.14, Illustrator 23.0.3
When I select any link whether it be on the artboard or on the links panel, it has a slight delay. Not sure when exactly this changed but it wasnt always like this, i was able to relink one right after another with zero delay and now im not able to do that. I have 2 Examples.
When I select a link file from the artboard, it takes about 2-3 seconds before its shown selected on the links panel. This is a problem because if i try to Relink within those 2-3 seconds, it wont…
1 vote -
Scrubby zoom is not allowed if gradient is used
If i use a gradient, the scrubby zoom is not allowed. Please fix it.
1 vote -
Mouse scrolling
Mouse wheel scrolling is almost non-responsive.
Whether I want to scroll up or down, or zoom using the alt key, the mousewheel is almost non-responsive. Only scrolling 1 or 2 frames for every 6-10 mouse wheel scrolls.
Mouse wheel scroll works fine on Photoshop and Indesign. Only Illustrator presenting this issue
1 vote -
Mobile Adobe Draw open in Desktop App (AI) does not work
Opening in Adobe Desktop Apps does not work in iOS Adobe Draw. There is the option to save as a PSD in cloud files, but NOT to save as an AI. Highly disappointing for tablet integration.
Also, two finger gestures are slow and interpret commands poorly.
1 vote -
Huge glitch
I'm working on a Windows 7 in Illustrator version 23.0.1
The very first time I opened the program the file had a big cutout in a triangular shape, and clicking anywhere on the document or even just moving the mouse around causes it to glitch further by adding random colours to the document and displacing the objects in the document.
After the first time this happened I uninstalled and reinstalled the program but that didn't work. I also just updated to the newest version of Illustrator today but that also didn't work.
Attached are screenshots of the glitches.
1 vote -
ILLUSTRATOR IS BROKEN GARBAGE
First of all this bug reporting website is horendious, and I expect nothing less from Adobe who make products that should put them out of business.
Right now in Illustrator 2019 I cannot change the size of a font without stroke appearing on the text, if I turn the stroke off, the font shrinks in size again, now I'm here wasting my precious time typing out the stupidest problem imaginable. Another thing, I have absolutely no idea why when i click the type tool to the artboard there is text that appears automatically... is the paradigm of a blinking cursor…1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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1 vote
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Undo in illustrator behaving funny. Please address it.
Undo function in Illustrator 23.0.2 (64-bit) is behaving funny. It is doing one simple undo of a transformation after 2-3 steps. Sometimes the undo totally gets disabled resulting frustration! Please address. This message is sent from the corporate license of Abobe CC of Danfoss (drives section) Global Team.
1 vote -
Horizontal Lines
I always get these horizontal lines that show up when I'm scrolling down an illustrator file. They completely cover the screen and then go away if I zoom even a little bit. Figured this was a bug that would get fixed with an update but it has continued ever since I first downloaded the app. It only happens when I click tab to hide the menus and toolbars. Tab will also make them disappear. Assuming this is not normal, anyone else getting this??
1 vote -
app lock up
23.0.2 updated automaticly. No problem. I run on a Win10 HP Spectre laptop with a USB dock to a second screen. When connected to the dock, all is well. However as soon as I undoc to go to a client, the app locks EVERYTHING. Even CRTL-ATL-DEL won't reboot it. Must hard shutdown to get any other programs back up but again as soon as I open Ill... LOCKUP! Embarassing and frustrating. As soon as I dock again... smooth as glass. Thoughts?
1 vote -
Pathfinder > Crop Crashes
I'm trying to create a pattern that contains a pattern. Each time I try to crop the pattern using Pathfinder > Crop, Illustrator freezes. If I try to "stop" the process, Illustrator crashes and I have to restart. I saw that someone had reported a similar issue late 2018 and the bug status shows as "completed" with the issue being fixed in 23.0.2. However, I'm running 23.0.2 and I'm experiencing what appears to be the same problem.
I'm running Mac OSx Mojave 10.14. I've experienced this issue on both an iMac and a Macbook Pro. Each has 16GB of RAM.…
1 vote -
Freezing issue
Since the 23.0 version Illustrator keeps freezing regularly, up to 3 times in a day's usage. There is no actual pattern that i can point to, just that it keeps doing it at certain time intervals and with certain signs sometimes (like the menus not showing), which are also irregular and i have to use Task Manager to close it and open it again.
1 vote -
Illustrator Lag
Illustrator super slow and laggy even in outline view on Mac. Started after last two updates. Have restarted both Illustrator and mac. Takes forever to save and move objects, have to click multiple times for it to actually select the object.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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