Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
344 results found
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GPU Preview hangs with simple file
System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1
I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.
I can simply work around this problem by disabling GPU performance from…
1 vote -
adobe illustrator 2015 onword version jerk and lagging issue
im work LG 5K DISPLAY WITH MAC PRO 2013 I HAVE INSTALLED ADOBE ILLUSTRATOR 2019 ABOUT 3 MONTH IM FACING SOME ISSUES ON OVERPRINT PREVIEW MODE AND NORMAL MODE (NORMAL MODE IS OK NO ANY JERK AND LAGGING ISSUE BUT ON OVERPRINT PREVIEW LAGGING JERK ANY MOVEMENT ON SCREEN AND ARTBOARD ANY SOLUTION ABOUT MY PROBLEM PLEASE SHARE IM VERY TRIED AND I REQUEST TO ADOBE PLEASE REMOVE GPU OPTION 2015 ONWARD VERSION ADOBE ILLUSTRATOR 2014 IS EXCELLENT PERFORMANCE AND WORK OVERALL.
1 vote -
Illustrator CC Crashes In Tablet Mode
Illustrator regularly crashes every couple of hours when my Spectre x360 is in tablet mode, also when using the HP Pen. Is anyone else getting this?
Running Illustrator in power saving mode was suggested as a workaround, but it's still crashing.
System info attached.
1 vote -
Measurement labels is not showing properly (Smart Guide)
Hello,
I found a bug that is not showing measurement labels properly on a specific environment.
in Windows 10 Pro Korean,
English version of Illustrator CC is not showing measurement labels properly (it just shows a narrow gray box, no text at all inside of the box).When I install Korean version of Illustrator CC, it shows the measurement labels properly. I think this causes because of the font issues or Windows local system.
I hope this bug is going to be fixed as soon as possible.
Thanks
1 vote -
pixel error
This happens a lot when I am working in Illustrator, I have to zoom in and out to see the correct color or for not seeing this issue. PLEASE HELP
1 vote -
"QuickDraw" (artwork/preview) malfunctions
Not clear this is actually GPU-related.
This bug dates back 32 years, all the way to Illustrator 1.0, when Adobe used the term "QuickDraw" to describe it. Terminology has changed, the bug has not. It has happened on every version of Illustrator, on every Mac, under every operating system.
I've sent the attached screenshots and videos in the past, no response.
The bug manifests as stray lines or incorrect vectors at certain seemingly-random resolutions.
In preview mode, in addition to above problems, (possibly a different bug), I often get sectors or areas that do not fill or redraw correctly. Sometimes…-
3-XLED@17000%(QD error).jpg 632 KB -
3-XLED@6400%(correct.jpg 545 KB -
2-XLED@8500(QD error).jpg 573 KB -
2-XLED@6400(correct).jpg 560 KB -
1-XLED@6400%(QD error).jpg 670 KB -
1-XLED@3200%(correct).jpg 615 KB -
3-XLED@17000%(QD error).jpg 632 KB -
3-XLED@6400%(correct.jpg 545 KB -
2-XLED@8500(QD error).jpg 573 KB -
2-XLED@6400(correct).jpg 560 KB -
1-XLED@6400%(QD error).jpg 670 KB -
QD bug vanishing lines artwork mode.mov 4835 KB -
1-XLED@3200%(correct).jpg 615 KB -
QD bug stray lines artwork mode.mov 6374 KB
1 vote -
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GPU rendering problem. - My graphics appear pixelated at certain zoom levels. Comes and goes. Very annoying when working.
This happened a few months or weeks ago.
I am using Macbook Pro - 2017
OS version: Mojave 10.14.5 (18F132)
Adobe Illustrator: 23.0.4
This issue disappears when I turn of GPU rendering but I am used to working with GPU rendering ON.I am hoping for a fix on this soon or maybe there is already. please let me know. Thanks :)
1 vote -
Scaling / rendering bug - Pucker & Bloat
workpath: make circle -> add anchor points ->pucker&bloat -> cut the circle in two -> join path -> new circle -> minus front -> scaling = error (see images)
MacOs Mojave 10.14.5 - illustrator CC 2019 AND illustrator 2018 (22.1)
1 vote -
phantom lines overlapping paths
Sometimes a portion of my shape will look cut off. There is no vector information generating is, it just renders it that way for some reason. Examples attached:
1 vote -
wrong monitor profile applied when moving AI to a different screen in a multi-monitor setup
Setup: MacOS, latest version / AI, latest version / three different displays (two wide gamut) attached to 2017 MacBook Pro 15" 2017
The monitor profile of the display on which a file is opened first seems to be still in effect to render colors, after moving the window to another monitor (with a different gamut) while in GPU preview.
Colors are quite off when moving a window from a wide-gamut display to an sRgb one and vice versa.
Overprint view or CPU view seem to be correct, but are very slow to work with.1 vote -
Objects not displaying in the right place?
I've been encountering lots of stuff like this, usually restarting the app will fix it. This time a closed the doc, re-opened and this was still happening...
1 vote -
1 vote
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Trim View (2019) is rendering properly in GPU view when adding from libraries
Details of your operating system and version of Adobe Illustrator: Windows 10 Insider Build 18312. Illustrator 23.0.1
The steps you were taking when you experienced the issues: When working in Trim View in GPU view, when I add assets from the Libraries panel and move them onto the artboard, my background raster image gets black blocks/rendering issue. If I zoom in and out it goes away until I move the top object again. If I switch to CPU view the issue goes away.[Optional] Upload your Illustrator file or a video
What can we fix in Illustrator? Vote for or…1 vote -
1 vote
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When 'View using GPU' is enabled the colors end up being drastically different
See attached files.
On Mac OS 10.14.1 and illustrator version 23.0.1
I tried resetting my preferences as well.
1 vote -
Illustrator Active Window lags when plugged into an external monitor
I am having an issue where when both a Surface Book 2 or a Macbook Pro 2018 is plugged into an external monitor ONLY the active window pane will lag when my curser enters that section of the screen both on the laptop and the external monitor. Doesnt happen when the computer is on its own but ONLY when second mointor is connected. Need this issue resolved and have done a full restart and reinstal of Ai along with tested this with 2 computers and multiple mice.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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gpu view shows nonexistent shapes
when i view using GPU it shows nonexistent triangular shapes which i can't even select
1 vote -
New update is distorting character text
I'm running Mac Mojave 10.14.1, and downloaded the latest CC 2019 update. I have used a paid for monogram font in illustrator for over 5 years with no issues until this recent download. Now there are distortions in several areas... Is there a fix for this??
1 vote -
View Using GPU not available
My animated Zoom has been working and then i got a crash with the "Not enough memory" error coming up and ever since my Animated Zoom hasn't been working. Now when i've done the latest update (23.0.1) i can't select View Using GPU and the animated zoom is not working still.
iMac 27" 3.2GHz Inel i5
OS: High Sierra 10.13.6
Memory: 8GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GT 755M 1024MB1 vote -
I use win 10 with latest update on asus gl553vd with updated drivers from their website.
I use win 10 with latest update on asus gl553vd with updated drivers from their website.
Hi,
I’m Sanket Sali from India.
I use ASUS Gl553vd laptop with updated win 10. It has onboard gpu intel and addon gpu nvidia 1050. I have updated both drivers from asus website.
I’m experiencing screen brightness flicker means brightness goes high and low inside the document window of AI as well as PS.
It was same in 2018 versions of AI and PS and the problem is still there in 2019 versions. I’m not getting where the exact issue is.
Is it with…1 vote
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