325 results found

1. Scrubby Zoom - GPU View greyed out

   I'm unable to toggle GPU Preview.

   This is a new concern since I was able to toggle it on/off a few weeks ago.

   5 votes

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Blend in CMYK color mode and GPU preview = MOIRE

   In CMYK mode the blend option looks really terrible with GPU preview. With these settings the Blend hets a jaggy moire effect.

   Tested in different color modes with CPU and GPU preview. Only CMYK on GPU produces this nasty screen effect, see screenshots. I work mostyl in CMYK mode so I hope this can be fixed rapidly.

   macOS 14.1.1 / Adobe Illustator 2024 v28.0

   I'm sure this bug affects Illustrator v27.x too.

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   4 votes

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3. 選択したオブジェクトのバウンディングボックスがずれる

   いつもお世話になっております。
   非常に便利なソフトを開発し運営し続けてくださっていることに心から感謝いたします。

   本日Illustrator使用時に以下のようなバグが確認されましたのでご報告させていただきます。

   ---

   シェイプを選択時に最大まで拡大をした時にバウンディングボックスがオブジェクトとずれている。
   ver 27.0.1の時にはこの現象は起こっておらず、ver 27.1.1にアップグレードした後に確認された。

   【添付画像参照：Illustratorbugimg.jpg】

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   【PC環境】
   Windows 10 Pro（バージョン：21H2）64bit

   数々の要望にご対応いただいております皆様に感謝しております。

   何卒、宜しくお願いいたします。

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   Need More Info  ·  4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Blend snaps back when you move an object

   When you move one of the objects after having created a blend, the new position doesn't stay. Instead the blend snaps back and the outline of the object stays in the new position. Described in this thread with videos:
   https://community.adobe.com/t5/illustrator-discussions/blend-tool-object-snaps-back-to-original-position/m-p/13312720#M341688

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5. pixel preview doesn't refresh correctly until reapplied.

   Steps to reproduce:
   - New document with units set to pixels
   - view: 'snap to pixel' and 'pixel preview' turned on.
   - Use the rectangle tool to make a new shape, eg. 20 pixels square.
   - Set the fill colour to a high contrast colour (eg. dark grey) and turn off the stroke
   - zoom the view, move around.

   Expected result:
   - the rectangle should appear pixel-perfect (sharp) against the pixel grid, with no anti-aliased bluring
   - the view should acurately update when I zoom and move around to display pixel perfect artwork

   Actual result:
   - the rectangle is bordered by a blured anti-aliased semi-transparent edge pixel, and does not appear pixel perfect
   - if I re-toggle 'pixel preview' then the pixel-perfect effect comes back, but I shouldn't need to do this.

   Steps to reproduce:
   - New document with units set to pixels
   - view: 'snap to pixel' and 'pixel preview' turned on.
   - Use the rectangle tool to make a new shape, eg. 20 pixels square.
   - Set the fill colour to a high contrast colour (eg. dark grey) and turn off the stroke
   - zoom the view, move around.

   Expected result:
   - the rectangle should appear pixel-perfect (sharp) against the pixel grid, with no anti-aliased bluring
   - the view should acurately update when I zoom and move around to display pixel perfect artwork

   Actual result:
   - the rectangle is bordered… more

   4 votes

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6. Path render error

   See screenshot. All I did was add opacity to a path and it renders it like this. Happens all the time since I updated.

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7. 'Scrap' appearing in preview mode

   See screen grabs; unwanted shapes appear along contours in filled shapes.
   I'm on MacOS10.14.6
   AI 25.0.1

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8. アウトライン表示するとCPUプレビューになり重くなる

   アウトライン表示しなければサクサク動く。
   一度でもアウトライン表示するとCPUになり、重くなる。
   illsutratorを再起動しないとGPUに戻らない。

   スペック。

   Adobe Illustrator 2021 25.3.1
   Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
   32.0 GB (31.9 GB 使用可能)
   OpenGL Version: 4.6.0 NVIDIA 471.41
   Renderer: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2

   4 votes

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   Under Review  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   ver.26.1 へのアップデート後に同様の問題が発生するという報告が、以下の英語トピックにも寄せられていますので、追跡調査をいたします。

   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-using-gpu-gets-greyed-out-permanently-with-ou

   よろしくお願いいたします。

   Illustrator チーム

9. Artwork disappears when zoomed in

   Whenever I am zooming in (2400% +), my artwork disappears and the who canvas turns gray. If I mouse over my artwork, i'll see a very pixelated outline of my artwork. I've attached a screenshot of my issue. I've tried restarting my MBP, uninstalling and reinstalling AI. I've tried closing out AI and reopening– but nothing I am doing is fixing this issue. Please help, I need to continue working on client projects.

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10. GPU preview replaced by CPU permanently

    Mojave 10.14.6 / Ill version 25.2.1 / GPU Performance Activated / AMD Radeon Pro 570X
    The ai file opens in CPU preview and cannot return to GPU. Colours seem altered, very vivid. That happens to all files with linked images! I worked as ususal, can't remember if any update run.
    I have downgraded Illustrator to 25.2, & Photoshop to 22.2 and problem was not fixed.

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11. AI loses GPU support when using rulers or accessing grouped elements

    Hello @ Adobe!
    Both of my macs (Big Sur, latest updates) show the same reproducible bug with Adobe Ai Version 25 (incl. 25.2): GPU support works just fine when I open a new document and start from scratch. Turning on Rulers or accessing grouped elements by double click instantly turns off GPU support wich I cannot turn back on. After that Ai responds slowly and overall it’s no pleasure to work with. To fix this I need to make sure that in a document all rulers and guides are switched off/deleted. With these measures I can reopen the document and have full GPU rendering until I begin using rulers/guides again.

    These issues are the same on my 2020 MBP 13 M1 and my 2019 iMac i9 with Vega48. First I thought it was because of the new M1 Macs with Rosetta2 but on the Intel Mac with a very different graphics card it was just the same. The problems unfortunately persists.

    I tried un/reinstalling, deleting caches and preferences etc. – nothing worked for Ai from 25.0 to 25.1.

    On my main machine (iMac) I downgraded to Ai 24.3. This solved the issue and I’m able to work again.

    For me Ai 25.x is a completely broken version. I would be very happy if Adobe would quickly provide a bug fix here.

    Kind regards,
    R. Bressel

    Hello @ Adobe!
    Both of my macs (Big Sur, latest updates) show the same reproducible bug with Adobe Ai Version 25 (incl. 25.2): GPU support works just fine when I open a new document and start from scratch. Turning on Rulers or accessing grouped elements by double click instantly turns off GPU support wich I cannot turn back on. After that Ai responds slowly and overall it’s no pleasure to work with. To fix this I need to make sure that in a document all rulers and guides are switched off/deleted. With these measures I can reopen the document and… more

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12. New Illustrator 2020 laggy and slow on the simplest of tasks

    Illustrator 2020 is really laggy and slow, only when completing simple tasks like colour picking, moving art-boards, selecting different objects, or even just wanting to zoom in or out.

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    Under Review  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
    We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
    Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

13. multi-GPU setups cause Illustrator to glitch out and become unresponsive

    I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

    This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing happens to them, so I'm not alone.

    I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

    This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing… more

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14. GPU performance

    GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
    turns colors to a pale tone.

    Using CPU preview turns back the vivid colors but it slows down the performance.

    Any clue how to fix this?

    I'm using the latest update of Mojave and Illustrator v. 23.0.1

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    4 votes

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15. GPU Stroke Rendering Issue

    OS: macOS High Sierra 10.13.6 Build 17G5019
    2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
    64 GB RAM
    NVIDIA GeForce GTX 1080 8191 MB
    GPU Driver Version: 387.10.10.10.40.122
    CUDA Driver Version: 418.105

    Hi, I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

    See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke settings.

    In CPU rendering, it renders correctly, and no bulge is visible. It seems to happen somewhat inconsistently, it doesn't always effect path junctions like that, only sometimes.

    Also, the stroke width visibly changes slightly when switching between CPU and GPU mode. In my case, GPU mode seems to draw them slightly wider (higher stroke pt value) than it should be.

    I wonder if this might be due to error introduced by using single precision floats on the GPU (which I assume is the case, considering how much lower double precision float performance is on most GPUs)? Who knows.

    Regardless, the obvious workaround is to simply use CPU rendering, and it is relatively minor. But it is important to have an accurate representation of what you're doing.

    OS: macOS High Sierra 10.13.6 Build 17G5019
    2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
    64 GB RAM
    NVIDIA GeForce GTX 1080 8191 MB
    GPU Driver Version: 387.10.10.10.40.122
    CUDA Driver Version: 418.105

    Hi, I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

    See attached pictures, the problem area is… more

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16. Stroked path problems

    joined paths have odd 'fill'
    definitely no fill applied

    rotated path has same problem

    Mac 10.12.6
    Illustrator 23.0.1

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    4 votes

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17. Illustrator Crashes on external monitor

    When I try to create a new page or open a file on my external monitor illustrator crashes. im using windows 10 latest version and latest illustrator.

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18. 2019 AI GPU Preview Is Worse Than Before and Buggy

    2019 AI GPU Preview Is Worse Than Before and Buggy

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Pixelated/low Anti Aliasing problem with curved paths

    Not really a GPU bug since it also happens with GPU turned off. But as you can see on the attachment, whenever I draw a curved path in Illustrator it turns out very pixelated/low Anti Aliasing.

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20. Certain shapes make illustrator change from GPU to CPU. Can't change back until a fresh reinstall.

    I created this glass effect on my laptop and exported it to drive to download onto my PC. It opens normally with GPU preview but it switches to CPU if I zoom into my work. After some experimenting I found out it's only because of my shapes that create the glass effect. It affects both my laptop and PC. Laptop uses 1660 Max Q, not intergrated graphics.

    It also affects other files (not consistent), that I open at the same time. Other files that are affected can't be changed back to GPU preview despite reopening the files individually. PC restart doesn't change it back to GPU preview. Only deleting the shapes AND a fresh reinstall does. (Only reinstalled the latest version to fix it)

    I'm currently using version 27.3.1. I've only installed version 27.2 without deleting the glass shape to troubleshoot and it has the same problem.

    Laptop specs: ROG zephyrus g14 2020
    Model: GA401IU
    Specs:
    Ryzen 4800HS
    16 GB ram
    1660 Ti with Max-Q design (driver: 31.0.15.3129)
    1TB m.2
    1080x1920
    windows 10

    PC:
    Ryzen 3600
    16 GB ram
    RX5700 XT (23.3.2) (affects the previous version too)
    1TB m.2 + 2TB HDD
    1080x1920(1st monitor)
    wacom cintiq 16 (1080x1920 version)
    windows 10

    I created this glass effect on my laptop and exported it to drive to download onto my PC. It opens normally with GPU preview but it switches to CPU if I zoom into my work. After some experimenting I found out it's only because of my shapes that create the glass effect. It affects both my laptop and PC. Laptop uses 1660 Max Q, not intergrated graphics.

    It also affects other files (not consistent), that I open at the same time. Other files that are affected can't be changed back to GPU preview despite reopening the files individually. PC restart… more

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