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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Illustrator 24.1 can't place AI files created in the same version WIN 10

    Illustrator 24.1 can't place AI files. It seams to only affect AI files created in version 24.1.

    When attempting to link the AI, illustrator does not generate any preview of the file. It allows the user to follow the placing process but no content is shown when placed on the artboard and also it does not honor the linked file dimensions.
    After hitting the "cancel" button on the import tool an error message appears stating Illustrator could not read the ai file.

    The same file can be linked successfully when saved as a PDF.
    The files to be linked sit…

    1 vote

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  2. Illustrator ignores bounding box in standard EPS

    1. Details of your operating system and version of Adobe Illustrator
      Windows 10 Pro (1809) & Mac OSX 10.14.6
      Illustrator 24.0.1 (64-bit) and older

    2. The steps you were taking when you experienced the issues
      Opening a standard EPS file which follows the Adobe EPS specification as mentioned in https://www.adobe.com/content/dam/acom/en/devnet/actionscript/articles/5002.EPSF_Spec.pdf (e.g. EPS produced by Affinity Designer, InkScape, QuarkXPress, etc.).

    3. Your expected result
      Illustrator should show the correct bounding box (artboard) as defined in the EPS header. The following minimum requirements are set out on page 6 of the specification linked above: »An application importing an EPS file must parse the EPS file…

    1 vote

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  3. Layer stacks change not applied on different window (v24.0.2)

    On different window, the change of the object stacks (Ctrl + ] or [) doesn't seem to apply. Every time I change the order of the object, I have to close the window on the other and open it and place it again. this is so frustrating.

    1 vote

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  4. Illustrator crashes when adding centre point

    on occasion, ai will crash when adding center points. this time it was in wireframe view adding center points to placed PDF's

    1 vote

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  5. flattern

    hello Adobe, i created a complex layered design, i saved it, and turn my computer off on 7pm, and when i turn my computer at 4pm in the next day, all the layers is gone, all of them flatterned into a single image so i can't do any further editing, please help, this is a serious bug in AI
    thank you

    1 vote

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  6. Empty window open

    When the existing file open from file browser, one empty window also open same time.

    1 vote

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  7. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    We have created this thread to investigate . If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on this User voice thread and provide Test File via File->Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
    2. While working on a file and opening a new one the document view sticks to the old file and…
    1 vote

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    Hi,

    Thank you all for reporting this issue and providing us your valuable feedback.
    Kindly help Illustrator Team to nail this issue down further:
    1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  8. drag copying artboard causes hidden items to reappear

    Whenenver I drag an artboard to copy it, anything hidden on the original artboard is now visible. Very annoying.

    1 vote

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  9. Coordinates of an object are not aligning to it's artboard and are staying global

    When I try to align objects within an artboard the objects coordinates stay Global and don't change, which makes it impossible to do branding and logo design work. It only started / became a problem when I started using the latest version of the software - Illustrator 2020 (Mac). Urgently need this fixed so I can get clients work done and send away.

    1 vote

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  10. 1 vote

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  11. 1 vote

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  12. Moving an artboard using the Artboard Tool moves non-overlapping paths and shapes in adjacent artboards

    Moving an artboard should only move paths and shapes within the artboard and paths and shapes overlapped from other artboards. If possible, overlapped paths and shapes should only move if a majority is in the selected artboard.

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  13. With GPU acceleration on, click on rule when an art-board is under this rule, the art-board becomes active.

    No problem if GPU is Off.

    1. Create a document with 2 art-boards,
    2. Show rules and switch to art-board rules (Display/Rules/),

    Click on a rule when an art-board is under this rule, the art-bord under the rule become the active art-board. This is not the expected behavior.
    On the other hand, the behavior is correct when GPU acceleration is off.

    1 vote

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  14. Illustrator CC thumbnail on preview mode not working properly with rectangle artboard

    Illustrator CC2019, thumbnail shows artboard just properly on square shape not the rectangle one

    Got a white line on the right side of the thumbnail (preview mode)

    I'm working on Windows 10 RAM 8.00 GB
    64 bit Operating System, x64-based processor
    Intel(R) Core(TM) i5-2400 CPU

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  15. 1 vote

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  16. macOS Mojave-10.14.6 / Adobe Creative Cloud, Illustrator CC 2019

    Though item on art board is activated by selection tool it shows no indication of being hi lighted. There are no corner control buttons and no outlines on the perimeters of object. I see no reference to the situation in the menu.

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  17. Multiple DXF conversions overwrite other artboards

    On my iMac with OSX Mojave.

    If I import 2 dxf files for conversion and leave their tabs available, the next to be imported overwrites the second tab placing the image on top of what is already there and then proceeds to open the 3rd tab with a blank Artboard.

    In the attached screenshot, the overplayed image is with red lines, the original image on that tab is in black lines

    1 vote

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  18. 1 vote

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  19. Rearrange All Artboards ignores locked layers

    When I use the command Rearrange All Artboards from the Artboards panel object on locked layers are not moved with the artboard.

    To test make a document with two artboards and two layers. Draw anything on Layer 1 for each artboard them copy it exactly to Layer 2, or just duplicate Layer 1. Hide or lock a layer then use Rearrange All Artboards to rearrange the dartboards. The objects on the locked or hidden layers do not move with the artboard.

    The two screenshots show before and after using Rearrange All Artboards with one layer locked.

    1 vote

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  20. Different size of postcard preset in the home about Japanese version

    Illustrator that is Japanese version has different size of postcard preset in the home.

    In the home screen, postcard preset written in "100 X 148mm" but that preset becomes other sizes (197.56 X 101.6 mm).

    I want to fix it.

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