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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Links showing up when image is placed but not when file is opened

    1. macOS Sierra 10.12.6 and Illustrator 23.0.1 (and previously 23.0.0).

    I've opened a client supplied illustrator pdf and it shows that all the links are missing. When I place that same file into a new artboard (instead of using file>open) it has all the links embedded and high resolution. I have restarted and updated illustrator with no change.

    1 vote

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  2. Illustrator will not let me align my art manually

    I am working a normal piece(s) of art. I did one exactly like this yesterday on the same artboards, different client. I am unable to manually align the art to the artboard or the bleed guides as shown first image. I decided to shutdown Illustrator and the PC and then start them again. When opened I tried to move the art again and it still will not let me align the art. I disposed of the art on the artboard. Opened the clients art, copied it and pasted it in my layers to the artboard. Again I tried to manually…

    1 vote

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  3. change the art board crash

    When turning off the eye icon in the layers panel
    and try to change art board size its crash

    1 vote

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  4. Open archives

    Toda vez que quero abri um arquivo .ai ao clicar duas vezes nele, ele quer abrir com o photoshop, mesmo eu padronizando para abrir com o illustrator

    1 vote

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  5. Asset Export Undo Deletion

    If I delete an asset from the Asset Export Panel, I cannot "undo" to bring it back. I would like to be able to do this in the same way as undoing to restore swatches, layers etc.

    1 vote

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  6. When drag-copying an artboard, the original artboard remains selected. v 22.1

    Bug: When drag-copying an artboard, the original artboard remains selected. v 22.1

    Idea: When drag-copying an artboard, the new artboard is selected and the original artboard is de3selected.

    1 vote

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  7. Guides preventing "Delete Empty Artboard"

    1. Mac OS 10.12.6
    2. Delete art from artboards try to delete empty artboard
    3. Expect empty artboards to be deleted
    4. Nothing

    If I delete guides that cross those empty artboards, artbaords can be deleted.

    1 vote

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  8. Opening document

    When opening an older document illustrator opens the wrong file at random.

    1 vote

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  9. Place Jumbling Points on Artwork

    MacOS High Sierra 10.13.6 Illustrator 22.1

    I was working on an ad and placed the logo of the company and part of the logo looked strange. Turns out it is jumbling random points on random outlines of the logo.

    Regular place.

    Jumbled partial logo.

    1 vote

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  10. Illustrator CC 2018 (Mac)

    I am using Illustrator CC 2018 (Mac). For some reason, the program crashes frequently when I am opening .AI document.
    Any ideas on what is going on? I really need to fix this before next Friday. Thanks.

    1 vote

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  11. artboard size problem

    Artboard and this rectangle are supposedly the same size but they do not match at all. I am trying to create A1 file sizes for print and they are incorrect because of this bug or whatever it is. This is messing with my files and I am so tired of things not working for print because they aren't the correct size.

    1 vote

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  12. Not able to resize or draw.

    I have created a new document but when i do Ctrl+0, it shows resized percentage but actual document does not resize. Even when drawing nothing shows up. But when i am closing the document, it shows everyting.

    I have attached the video.

    1 vote

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  13. can't close document

    1. In version 22.1 I can't close document window by double-clicking title bar like earlier versions.
    2. I am Illustrator user since 1987 and I really don't want to deal with this new feature.
    1 vote

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  14. Selecting hidden guides by mistake

    This is difficult to explain, so I'll just go through some steps:

    Create some horizontal guides. Make sure they aren't locked.
    Now hide guides, you don't want to be bothered with them while you're working on some objects in a different column.
    Add some circles or something. They need to overlap where you drew the guides originally.
    Drag select over your circles and distribute them on center.

    It took me a while to figure this one out. searching for it was no help.

    The reason it looks jacked is that it's allowing you to move the guides as objects. You…

    1 vote

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  15. secondary view moves when editing text

    OSX 10.13.5, Illustrator 22.1.

    When I have two windows open on the same document and start editing text, the inactive window will recenter its view on wherever my text cursor is.

    Reproduction:

    1. Open a new document
    2. Draw something off on the side of it
    3. Zoom in on this thing
    4. view>new window
    5. arrange both windows so you can see them at once
    6. recenter the new window far away from the thing you drew in step 2
    7. in the window that's not showing the thing you drew in step 2 make a new text box, or create a new point type object
    1 vote

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  16. Guides, Rulers and Artboards Bug

    In a document with multiple artboards when I have an active artboard (black outline) and then go to drag a vertical guide from the left ruler, the measurements change and a different artboard gets selected that's running under the rulers. When clicking in the rulers any object, layer or artboard selection needs to be suspended.

    1 vote

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  17. Grid lines disappeared, view-show grid does not help. What can I do?

    Grid lines are not showing, view-show grid does not help. What can I do?

    1 vote

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  18. Rearrange All Artboards does not move artwork with it when spacing is adjusted

    1. OS X / Adobe CC 2018 (OS X is where this document ran into this issue, but if it helps troubleshoot, it is being passed back and forth between a Windows 10 machine).

    2. I have a document with multiple artboards. I needed to increase the spacing between them. I went to Rearrange All Artboards where "Move Art with Artboard" was already selected from multiple previous re-arrangings. I changed the spacing from 20px to 60px.

    3. I expected the artboards to have the new spacing, with art in the same location.

    4. The artboards had the new spacing, but the art on every…

    1 vote

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  19. Linked Files

    When placing a linked file, it only shows the first artboard no matter which one I select.

    1 vote

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  20. The operation cannot complete because of an unknown error. [xlfd]

    I have two customers that send me hundreds of Illustrator files created using a Windows version of Illustrator. Every one of them reports this issue on opening: "The operation cannot complete because of an unknown error. [xlfd]." I click OK and everything is fine in the document as far as I can tell. The problem is that I need to batch save these files as PDFs, but I have to sit there and click "OK" for every file so defeating the purpose of batch processing. This is a recurrent bug with the last three revisions of Illustrator. Please resolve it.

    1 vote

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