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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. An unknown error has occured. Receiving message when opening ai and/or pdf files. CC 2019

    1. I'm working on iMac17,1 with 13.2GHz using illustrator CC 2019

    2. Whether opening a file from finder folder through the program, via file > open I am receiving the same message when opening ai and/or pdf files: " An unknown error has occured. "

    3. This is all of a sudden. I expected the files to open like they normally would, unless it was a corrupt file from a client.

    4. I receive: " An unknown error has occured. "

    I uninstalled and re-installed CC 2019 with no changes.

    9 votes

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    2 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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  2. image trace quick action does nothing...

    I opened a transparent PNG file in Illustrator, hoping to do a simple quick vector conversion, when I pressed the "Image Trace" button in the Quick Actions menu, in the properties toolbar, I got precisely bubcuss. Just nothing - no feedback, no error, no expected menu of options. Just nothing. The other quick actions don't seem to do anything at all either.

    9 votes

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    8 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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  3. New document dialogue box

    When you click "New document" from the home screen, the dialogue box opens up but nothing appears in it. I have to use one of the 6 options on the home screen and adjust manually when inside the new document.

    9 votes

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    2 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Artboard renaming reset glitch

    The newest version of Illustrator (and previous version) both have a glitch that occurs when trying to re-name artboards in a previously saved document that has multiple artboards. After changing the names of each artboard and then going to "export for screens", the name of the first artboard will revert to it's previous name before exporting. All other artboards will retain their new name. In order to correct this, I must save the file, and then re-name the first artboard a second time and save again. After doing this, all artboards will export correctly.

    9 votes

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    7 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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  5. can't paste object. the requested transformation....

    the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.

    9 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused.

    I am not able to reproduce the issue on my side. Are you still able to reproduce this consistently on latest version of Illustrator?

    If yes please share a small video of the same at sharewithai@adobe.com so I can further investigate it.

    Please do mention the link of this thread so we can identify you. Govind from our team will help you on this.

  6. Illustrator 2018 Artboard Problem

    Every time I try to add a new artboard or rearrange existing artboards it causes Illustrator to freeze and I have to force quit. This was not a problem in Ai2017, please fix.

    9 votes

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    6 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  7. it does not highlight the page on the artboart window

    I select a page from the artboard window. I navigate between pages with PageUp and PageDown on the keyboard.

    I'm looking at the artboard window. but I do not see which page I am on. it does not highlight the page.

    This problem came with the latest update. (Ullustrator version 22.0.0)

    9 votes

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    2 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  8. Undo Button Goes Back Too Many Steps

    Sometimes when Undo is pressed, Illustrator goes back too many steps and multiple operations are undone at once. This happens consistently when editing content inside of clipping masks, and happens occasionally in other contexts. There is no option to redo once this bug occurs.

    8 votes

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  9. Minor Bug (Smart Guides on/off)

    When opening/creating a new document,

    the View > Smart Guides will be checked on. But they are not actually on. You have to turn them on/off a couple times to actually get them working. At first I thought that they were altered or removed from the last update. Fortunately I figured it out!

    8 votes

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  10. Artboard units do not update when I change ruler units

    Hi all,

    Video of the bug: https://www.youtube.com/watch?v=q5yhDUw2YTY

    Also posted this to the Community Forums.
    The units of the artboard do not update in the properties panel when I change the Rulers Units.

    I have to de-select, and re-select the artboard to make this happen.

    8 votes

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  11. Illustrator 202 Unable to Add Bleed Above 1” In Existing Document

    When making a new document we are now able to add bleed up to 24”.

    However when trying to add bleed to an existing document by going to File > Document Setup, it does not let you set bleed above 1”.

    7 votes

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  12. Align to selection bug

    This only started recently - the past month maybe? If I select 3 or more objects and have alignment set to "align to selection" and then click the Distribute Spacing icon, Illustrator will default immediately to "align to artboard" and space the objects out across the entire artboard instead of the selection.

    If I undo (Cmd Z) and then go through the process again (I have to reset the alignment preference to "align to selection" first, however), it works fine, but every time without exception I have to go through this process.

    As mentioned, this only started to happen recently.

    7 votes

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  13. Black/missing artboard

    I am using the latest version of Illustrator CC on PC.

    No matter if I create a new project or open an old one, my entire artboard space remains black. It's not that the artboard is hidden in any way; I am able to select and "use" tools, and all of my layers are listed and supposedly visible. But I cannot actually see my project at all.

    Again, the artboard is not hidden. There's absolutely no reason I can come up with as to why I cannot see it.

    7 votes

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  14. Export is not pixel perfect

    Many times when exporting an image file, Illustrator creates a blurry line near the edge of the image, even if the design extends all the way to the edge. Sometimes an extra pixel is added to the exported file. This is because the artboard is not set to a whole number intersection (XY coordinates having decimals). You can re-align your artboard to a whole number intersection to avoid this, but it can take a very long time to do manually when you work with multiple artboards. A solution would be an option for snapping the artboard to whole XY number…

    6 votes

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  15. window resize

    after a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?

    6 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.

  16. B5 Template Size incorrect

    B5 paper size should be 176mm x 250mm instead of 182mm x 257mm.
    This problem have been circulated in other forum for years.
    But it still hasn't been fix in CC2018 as well.

    6 votes

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  17. Adding Bleed to Previously Saved Files

    I use Adobe CC. I've been trying to add bleed to a previously saved file without bleed. When I open the file then go to >document setup< I am able to add a 1" bleed, but the red bleed line doesn't appear around my artboards once I click ok. Then when I go back into >document setup< it shows that the bleed has been saved, but it is still not visible in the art files.

    6 votes

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  18. Scaling an illustration with grouped guides, the guides do not scale

    Scaling an illustration with grouped guides, the guides do not scale, even when guides are unlocked. This feature used to work as recently as earlier versions of Illustrator CC 2017. This is a feature that my team and I relied upon to ensure that the correct white space was honored when releasing artwork to other agencies. I agree that locked guides in general should not scale. But if I create a box, convert it to a guide while unlocked, and group it to a logo or illustration, it should scale with the logo even if guides are locked. Illustrator used…

    6 votes

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  19. Artboard size not working

    Hi,
    Having issues with artboards, including some listed earlier. Today's new issue:

    Created an artboard 490px x 490px. Instead the artboard size is 490px x 489.6px.

    Try to resize artboard, but the action doesn't take. See video.

    Illustrator CC 2018 20.0.1

    Thanks,
    Carla

    6 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  20. Selected object in locked layer

    Objects remain selected when I move them into a non-visible group/layer and lock the group/layer. It is not possible to deselect the object until you unlock and make visible the group. So far I've been able to recreate the problem every time I've tried.

    6 votes

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