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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Line breaks can be included in artboard names, causing errors

    I'm using Illustrator 26.0.2 on Mac OS Catalina.

    I often copy titles from the art and paste them into the artboard name box. If the copied title has a line break in it, the line break character will exist within the artboard name, but will not display. (You can tell it's there when moving the cursor via the arrow key, because the cursor will not move when passing the line break character.)

    If there is a line break character in an artboard name and you attempt to export the artboard, you will get a generic error. ("Unable to export the…

    5 votes

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    2 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Please Select a Key in Current Document

    When I attempt to align an object to a key object, I get an error stating Please select a Key in Current Document.

    I only have one file open containing one artboard.

    I've attempted to move the object I want aligned inside the artboard area as well and still get the same error.

    I've attached a screenshot for reference.

    5 votes

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    4 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Cambria text & large text cursor

    Looks like this was happening in 2017 as well... when using Cambria font, the cursor is 2 or 3 times as large as it should be when editing text. Makes highlighting & editing multiple rows almost impossible. I'd attach a file but others have shown the same thing already and it's simply a text box with Cambria text and a huge cursor. Text size is 11, height set at 13. In the same document but a text box using BonvenoCF, the cursor is the right height.
    Macbook Pro Mojave 10.14.5
    Adobe Illustrator CC 23.0.4

    5 votes

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  4. There is not enough memory available to process the appearance of an object

    Mac os MOjave
    Processor 3.1 Ghz Intel Core i7
    Memory 8gb
    Graphics Intel Iris Graphics 6100 1526 MB

    Illustrator 23.0.4

    I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for…

    5 votes

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  5. Files preview sticks after opening multiple documents

    After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.

    Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.

    I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.

    I am running…

    5 votes

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  6. Paste on All Artboards Not Working

    I have a design on a single artboard. I want to paste it to other artboards to prepare my color separations for screen printing. When I cut the design and select Paste on All Artboards, it pastes the design the correct amount of times...but NOT on the artboards. It pastes them out in the gray area. I have tried different artboard arrangements, and having different artboards active at the time of paste, but the designs still end up not on the artboards.

    5 votes

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    5 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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    It is not clear to me if artboards are of same size or different sizes. When we paste an art we take into account artwork’s relative position from the artwork where it was coped from. I have attached a gif to demonstrate my point. if you look at the second circle it is placed outside of other artboards due to relative position in its original artboard.
    Please contact support if it is not the case – https://helpx.adobe.com/support.html

  7. Units revert back to inches.

    When changing units from INCHES to i.e. PICAS, units are reverted back to INCHES at next startup - guys... work on this please!

    5 votes

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  8. Artboard Switching and Zoom Level

    Zoom level should be maintained when switching between artboards, whether it be by clicking between them in the Artboards panel, CMD+PgUp / CMD+PgDwn or in the status bar.

    5 votes

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  9. Changing the default unit setting revert back to point to inch.

    I can't change the default units. When I change the unit in General from inc to Point. Illustrator reverts it back to the inc again when I restart the illustrator. This is super annoying. Please don't need to upgrade the feature of illustrator just fix the existing ones and give us a bug-free application.

    5 votes

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  10. Can't Delete Empty Artboards

    I can no longer "delete empty artboards." The feature is there and not grayed out, but when I try to use it, it simply does nothing. My empty artboards remain. This is very inconvenient as I sometimes need to alter documents with several artboards and I have found it to be extremely helpful in the past.

    5 votes

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  11. Graphics glitch

    I am not super advanced when dealing with the inner details of rendering, though I've never had an issue until I upgraded to 2018. attached is screenshot of what I'm seeing and the exported graphics

    5 votes

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  12. New file

    There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap

    5 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  13. 大きなキャンパス時にピクセルビューにすると、カーソルキーでのオブジェクト移動時に10pxづつ動いてしまう

    1. M1 Mac mini OS 12.1 / Illustrator 26.0.2

    2. 手順
      大きなキャンパスでデータを作成
      既存デザインデータを貼り付け
      ピクセルビューで作業
      ピクセル吸着モードで作業
      キーボードのカーソルキーの左を押す

    3. 想定していた結果
      環境設定では0.2pxに設定されているので、
      1pxづつオブジェクトが移動するはずですが、10pxづつ動いてしまうようです。

    大きなキャンパス時にピクセルビュー+ピクセル吸着モードにすると、カーソルキーでのオブジェクト移動時に10pxづつ動いてしまうようです。

    4 votes

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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告内容の現象は、表示メニューの「ピクセルにスナップ」がトリガーになっているようです。

    macOS と Windows 両方で再現しました。

    修正などの開発進捗がありましたら、こちらでご報告いたします。

    よろしくお願いいたします。

    Illustrator チーム

  14. Cannot open cloud documents on another device

    I have an iMac and Macbook Pro both running Catalina, I am using both AI 2020 and 2021 (on both devices) as I have a plugin that is not yet supported on 2021.
    This problem occurs on both devices and both versions of AI, when I work on one device and save to cloud, I cannot then open the saved file on the other device. This works in both directions, no matter which device/version I create the file on. I have to close down illustrator completely and/or restart the device (which is crazy as it is so detrimental to workflow).…

    4 votes

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  15. New document size - selection problem

    When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.

    You have to use backspace - incredibly irritating. Please fix.

    4 votes

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    Thanks for reporting the issue , Illustrator team really appreciate this.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .

    Thanks and Regards ,
    Ankit Goyal
    Illustrator Team

  16. shift does not create square artboard, but uses previous proportions

    illustrator 2020 - 24.2.3
    mac os catalina 10.15.6

    in the newest version of illustrator, creating a new artboard while pressing shift just creates an artboard at the same dimensions as the previous one, rather than as a square. having to take the extra steps to manually type in exact square dimensions is a real time suck when i have to create many different sizes on one document. there should be a way to get that old setting back!

    4 votes

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  17. Missing font doesn't show up

    Hi

    When I open a document with missing fonts, the texts which without fonts will disappear and they aren't being white! I cannot even see them. It is really causing my problem....

    Is it a bug or I can adjust the setting to fix it?

    it is CC2020.

    4 votes

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  18. Documents only shows gray screen when opening.

    When opening a document in Illustrator on my iMac is only showing a gray screen. The tab bar has the file name but will not show the artwork in that tab. I can select all the art and copy from that tab and paste in a different tab and the artwork will show up there. Usually the only fix to get this to work is to quit Illustrator and restart it. This only works for a few documents and then it starts all over again. I just updated to the newest version yesterday 8/21/2019.

    4 votes

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  19. the ability to export multiple art boards as emf

    the ability to export multiple art boards as emf...

    also with emf export it has to be scaled up 1000 times to look good...

    it would be great to automate that in the export process

    4 votes

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  20. Why can't I select and deslect multiple layers with shift& alt anymore?

    Oh this drives me crazy,... I suddenly can't select multiple layers by holding down the shift key. And deselecting with alt isn't working either.

    Does anyone know how to solve this because I can't work this way.
    I already restarted, did an extra update, nothing seems to help.

    4 votes

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