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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Mutiple profiles & Artboards

    Illustrator Version: CC 2019 (23.0.3)
    Mac: Mojave (10.14.2) 5k 27" 32gb Ram

    Firstly there are 3 Film & Video profile dropdowns (1. Film & Video, 2. Film and Video, 3. Video and Film). Not sure why.

    No matter what general preset I use or artboard size preset I choose I get 2 artboards.

    1 artboard is the correct size and the other is basically the complete canvas area.

    I am constantly having to delete the 2nd artboard.

    Can I stop this from happening?

    Thanks in advance.

    4 votes

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  2. Convert to profile

    It should be possible to convert a documents colors via the same method as in Photoshop or InDesign via "Convert to profile" rather than "Document color mode". The current way makes it hard to correctly convert correctly and nearly impossible to convert an rgb color space to another rgb color space without using cmyk as intermediary step (huge color shifts and color quality loss).

    4 votes

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  3. Illustrator shows another file's content when opening a new one

    If I have one document open and try to open a new one, Illustrator shows the new filename in the newly opened tab but with the OTHER document's content. This was happening in Photoshop too, and now both programs!

    4 votes

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  4. Pixel number inconsistency

    Windows 10? (most recent and just updated yesterday)
    Illustrator 22.1 (64bit)

    When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.

    Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.

    Flaming dumpster fire. I…

    4 votes

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  5. Text missing in SVG files

    This is the first time trying to use Illustrator since it updated to the newest version (23.0.1) and updating my Mac to High Sierra (10.14). I have previously used Illustrator to edit SVG files, specifically the text in those files. When I open similar SVG files in the new Illustrator, all of my text is missing. My computer is due for a small update which will go through later tonight but this seems like a bug within Illustrator. When I open the SVG in Photoshop 2019 and re-export it as a SVG, I am able to see the text in…

    4 votes

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    Under Review  ·  6 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Artboard 2 unnecessary

    Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.

    4 votes

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  7. "File --> New" or "Ctrl+N" fails to create new file in Illustrator 22.0.1 (64-bit)

    After opening Illustrator, I'm only able to open existing files. Trying to create a new file by clicking "File --> New" in the menu, or clicking "Ctrl+N" results in a brief pause, but no new artboard or new file appears.

    4 votes

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  8. Artboart Size arrow key increment not working for the width

    when resizing the artboard using the 'Artboard options' panel it is possible to increment the size using the arrow keys, one MM at a time for example. This feature now only works intermittently for the width field. It is still possible to change the number and the artboard will adjust.

    4 votes

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  9. No align on Artboart option for Forms

    No align on Artboart option for Forms.
    In the new properties Panel if you select some custom form you get the alignment stuff, including the option to switch between "align on artboard and align on selection".
    If you select an Standard Form e.g. a circle you get no option alignment tools in the properties panel and you also have no option in the alignment window to select if you want to align on artboard or selection.

    The properties Panel should have the possibility to align all elements, forms and so on.
    Also as a backup you should include the possibility…

    4 votes

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  10. Bug when Setting Artboard Ruler Origins

    Ai v 22.0.0
    macOS 10.12.6

    After updating from CC 2017 to CC 2018, I can now no longer assign individual Artboard Ruler Origins to each Artboard in a document

    I use several nested Artboards to control different areas of the same artwork and assign the Ruler Origin of each to the same object. After the update, I can now only assign the ruler origin of one of the nested Artboards to the selected object; the Origin does not change on the others.

    I have tried deleting all existing Artboards and then creating them and setting the Ruler Origin one at…

    4 votes

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  11. Artboard units still not working (illustrator 26.0.2)

    Artboard units are stuck to pt, when it is supposed to be pixels set in preferences.

    It's so basic, yet buggy. Artboards units are broken for several illustrator versions now, despite the claim of Adobe to have "fixed this problem in the new updated version of Illustrator"...

    3 votes

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  12. Cannot move artwork with artboard

    Artwork only moves with artboard when duplicate action is used. Nothing in layers or in file is locked.

    3 votes

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  13. 3 votes

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  14. Rotate canvas 2-finger gesture interferes with 2-finger zoom gesture. Please include a 'enable/disable' tick box in preferences

    Newly introduced 'Rotate View' feature has automatically enabled two-finger canvas rotate on apple trackpad devices. This new gesture is too similar to pinch-zoom gesture and often triggers the undesired action if the gesture is not performed perfectly. Seems like a development oversight to not include a disable option in preferences for this. Now I'm constantly having to esc out of rotate whenever I'm trying to zoom. Frustrating!

    3 votes

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  15. Unit for General Preferences Keeps Defaulting to Points

    When setting the Illustrator Preferences to Inches it will default back to Points after quitting Illustrator.

    3 votes

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  16. When creating new document in 24.2, two artboards are created

    Creating new document. Two artboards appear, even though I only requested one. I also now have "video safe areas" showing in default and can't get them to not show upon setting up new document.

    3 votes

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  17. OPENING DOCUMENT - additional window opens

    An extra blank window opens when opening a document (screenshot added)
    Is this a known issue? is there a solution?

    Adobe CC Desktop AI version 24.1

    3 votes

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  18. SVG arc path without whitespace standard syntax broken

    When an arc is described using a missing whitespace, which is perfectly valid SVG syntax, it will not be rendered correctly in Illustrator. This was discovered with SVG files compressed by SVGO 1.3+ and later which has the arc path optimisation by default.

    This syntax should work as it is a standard part of the SVG specification and is rendered correctly by all major web browsers such as Chrome, Firefox, Safari.

    In the attached example an arc is written as:

    a.65.65 0 011.109-.459

    The string 011.109 contains 3 values:

    0
    1 (a boolean is required here, it cannot be 11.109)…

    3 votes

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  19. Disappearing artboards in Illustrator 24.0.3

    I created a bunch of artboards and put logotypes (word logos) in them, exported each artboard as separate SVGs, closed the file. When I opened the file the next time, only my first artboard still remained but all my artboards I created after that were gone. This is disruptive because I need to keep the placement of all of the graphics in those artboards consistent as they are going to appear on the same baseline in our product. This is not the first time this has happened to me! I can't attach an image as the content cannot be public…

    3 votes

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  20. Bleed settings are not saving with document

    Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:

    1) I open an existing print document (.ai format) in Illustrator
    2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
    3) I change the bleed to 0.125" on all edges again, then click OK.
    4) I save the document, close the document, then re-open the document
    5) I go to File --> Document Setup,…

    3 votes

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