Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
238 results found
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Illustrator 2021 Won't Load - I have already contacted Customer Care. They were not able to help.
Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6
I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have…
6 votes -
v23.0 files won't open with v23.01 update, Unknown error occurring
Can't open v23.0 ai files since the update to v23.01. The program doesn't even attempt to open, an error pops up saying "an unknown error has occurred"
Help please,
this is making work very difficult6 votes -
Very long loading splash screen after update 23.0.1
After newest update 23.01 splash screen freeze on trying to initialise SmartEditUI.aip for few minutes (and crash if I try click on it at this time)
This only happens at the first time start.
On the adobe forum I see that people have the same problem
https://forums.adobe.com/thread/25506146 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Takes about 15 minutes to open/unfreeze
Since the last update 22.1 it takes about 15 minutes to open...
I get a white frozen screen for an average of 15 minutes with just the contour of the app...and than it open nomally.My system:
Windows 10 Pro
Illustrator CCHopefully you can help
6 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
TorqExtension.aip error
When opening Illustrator CC, I get this error on launch:
"The procedure entry point ?getAvailableLocales@Collator@icu@@SAPEBVLocale@2@AEAH@Z could not be located in the dynamic link library icui18n.dll."
This is followed by an error:
"Error loading plugins.
TorqExtension.aip"Please advise how to resolve these errors..
6 votes -
Illustrator CC 2017 crashes computer on macOS 10.13 High Sierra
I didn't know there were serious compatibility issues between Adobe CC and macOS 10.13 High Sierra until after I upgraded.
Within seconds of launching Illustrator it freezes my entire machine and my only option is a hard reboot.
Please provide a status update on when this issue will be fixed. I rely on CC for my job and will have to migrate back to 10.12 Sierra in the interim.
6 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator locks down when a new file tab is clicked
- click file
- click new
- never opens new file window
- entire program freezes
same thing happens with keyboard shortcut
6 votesI am closing the ticket due to lack of response. Please contact Adobe support and we will be able to help you get this resolved if this is still an issue.
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V25 won’t launch
Won’t launch. Crashes during initialization. V24 works fine.
5 votes -
Operation cannot complete because of an unknown error. [CANT] - Crashes and will not open application
Illustrator 24.2 and 24.2.1
Windows 10 HomeI've been getting the following error since version 24.2 but was still able to open and do work.
The operation cannot complete because of an unknown error. [CANT]
Yesterday I chose to update to 2.2.1 thinking it might fix that error. Now I cannot open Illustrator at all. I am not an IT person, but I have already tried the following to fix it but to no avail:
-Restarting my machine multiple times.
-Uninstalling and reinstalling Illustrator with options
-Uninstalling and reinstalling Illustrator with remove options
-Going back to an earlier version
-Allowing…5 votes -
new project presets not appearing
I am starting a course to learn Adobe Illustrator. However, when I click on "create new" the dialogue box that opens only populates with Adobe Stock templates. No matter if I click print, web, or mobile there are no presets or options for me to change the project settings. Kind of hard to begin the course if I can't create a project with the specific setting for my assignments.
5 votes -
I have to keep re-activating fonts
For no seemingly obvious reason, and quite randomly, my fonts wont activate when I open Illustrator. I have to turn off "Enable Adobe Fonts" in CC and then turn it back on. This is getting very frustrating -
5 votes -
"open file"
Illustrator won't open more than one file.
With version 23.0.1, Illustrator will permit to open only one single file. The first file can be opened by any method, any subsequent file can only be opened using "File/Open" command. Using Windows Explorer or Drag&Drop does not work! and will freeze Illustrator; ending the application is only possible using the Windows Task Manager.
I'm running Illustrator CC (23.0.1 64-bit) ond Windows 10 Enterprise (10.0.16299).THX for fixing this!
5 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator File opens to Work/Learn Screen
I have Illustrator CC and after the most recent update, almost every time I open a file in Illustrator after turning on my computer, it opens the file but the Work/Learn screen is still up.
I can see my file's layers in the layers panel in the bottom right corner but the screen doesn't show it. I can click around and it's saying I'm selecting things but I can't get the Work/Learn screen off so I have to restart Illustrator over and over again until I can get it to work.
5 votes -
Illustrator 27.2 se me cierra inesperadamente minutos después de abrirlo (Windows 10)
¿Alguien sabe por qué se me cierra Illustrator 2023 (v 27.2) inesperadamente?
Pocos minutos después de abrirlo se cierra sin marcar ningún error o ventana que informe el porqué y es el único programa que lo hace.
Tengo Windows 10 :D4 votes -
Recent work thumbnails are missing on the welcome page
When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.
Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10
4 votesWe need the following logs to investigate this issue
Mac: ~/Library/Logs/Adobe/Adobe Illustrator/25.4/Adobe Illustrator
Win: C:\Users\[username]\AppData\Roaming\Adobe\Logs\Adobe Illustrator\25.4\Adobe IllustratorPlease share files starting with UXPLogs from above folder to sharewithai@adobe.com
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Blue Screen of Adobe Illustrator directly after Start
Windows 10 64bit
Dell XPS15 i7, 32GB Ram, GeForce GTX 1650 Ti
Adobe Illustrator v 25.2.1With the latest Update to the Illustrator Version above I´m no longer able to start the Program - every time I try to open the Laptop crashes and I receive a Blue Screen immediately. Tried now 3 times in a row, no luck.
Please advise how to solve the issue.
Before the Update there were no issues at all.4 votes -
When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up
When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up. Same thing happens over and over again.
4 votes -
Software does'nt work
Dear Adobe Creative Cloud helper,
I have upgraded my software to version Illustrator 2021 via my Creative Cloud account on my iMac Pro (MacOS 10.15.7 Catalina). Everything was seemingly going right but, when I open my new Illustrator 2021, it quits out as soon as I move the mouse …
I tried to uninstall and then install again but the same problem occurs. I can’t find out what is going wrong …
Please Help me.4 votes -
Popup Message: Error loading plugins
There is a bug. Once I launch Illustrator I get the popup message about Error loading plugins. SelectiveUnlock.aip. Otherwise the program functions after I click on OK to close the popup.
4 votes -
The operation cannot complete because of an unknown error. [>MIT]
I get the error "The operation cannot complete because of an unknown error. [>MIT]" and once I hit the ok button it closes down. I have uninstalled three times, wiped all preferences, restarted the computer. Nothing I am doing is working. Help! TIA
4 votes
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