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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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364 results found

  1. Can't Save certain files on Big Sur (Illustrator 24.3)

    While saving certain files, illustrator starts loading, freezes and crashes.
    Reinstalling didn't seem te work.

    5 votes

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  2. Scale Tool windows defaults to random percents when real-time drawings is enabled.

    To recreate is problem: First enable Real-time drawing. Then draw a box. With the Scale Tool window open, uniform scale the box 400%. Duplicate that box by holding down OPTION key while click and dragging the box. Click on the second box and open the Scale Tool window: when I do this I no longer see 400% in the scale percentage, instead I find completely random numbers and sometimes it selects non-uniform. This gets annoying after a while.

    5 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. Home screen lists unmodified files as "Last modified"

    The Home Screen lists recent files sorted by "last modified" even when those files have not been modified.

    The list actually shows the files which were last viewed (or last closed), regardless of whether the file has been modified.

    It would be useful to have both these options, but the current situation is wrong and misleading.

    5 votes

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    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. SVG Export ignores layer id <g> tag for some artboards and layers, but not all of them

    When exporting to SVG, some tags are ignored and some are not for the same document and export event.
    I tried reproducing the problem and were successful.
    Also, I tried fixing the problem and were, in a sense, successful.

    Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

    Another fix is to save…

    5 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. Spelling mistake in the touchbar Arrange option

    On the newer MacBook Pros with touchbar, there's a spelling mistake if you go to the arrange option on the touchbar. It says "Bring Froward" instead of the usual: "Bring Forward"

    5 votes

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  6. Can't Delete Empty Artboards

    I can no longer "delete empty artboards." The feature is there and not grayed out, but when I try to use it, it simply does nothing. My empty artboards remain. This is very inconvenient as I sometimes need to alter documents with several artboards and I have found it to be extremely helpful in the past.

    5 votes

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  7. Export As... in Actions Panel doesn't show dialog even if " show dialog" toggle is selected.

    OS X version 10.12.6; Illustrator version 22.0.0
    Previous versions of Illustrator worked correctly.

    5 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  8. Illustrator suddenly switching to CPU preview, GPU preview greyed out

    My little research has shown that the preview mode changes when zooming if the cmyk document contains cmyk images. In a cmyk document with rgb images or an rgb document with rgb/cmyk images, there is no gpu to cpu preview switching when zooming. To reproduce the bug, the document must include multiple images in order to impact performance during scaling. My system: i5 8400, 32 Gb, GTX1650 with latest Studio Driver installed, Asus PA329C, windows 11 Build 22621.1265, Illustrator 27.3.1 Here's what it looks like on my system.

    4 votes

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  9. Saving to Creative Cloud is Changing My Patterns

    This has to do with repeating patterns. I'm using Adobe Illustrator 2021, desktop.
    Attached is a picture of 2 circles on a background (shield your eyes, it isn't pretty :-)). When I make the pattern - in this case, the circles were drawn with the blob brush - the inside of the 2 circles is empty and we can all see the background. It's a ring. When I pull that pattern out of swatches, however, it will color in that background. In this one, it's black. It changes depending on the pattern and the colors I'm using. And it is…

    4 votes

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    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. lines aren't smooth with pencil tool

    Back in version 25.0 the paths drawn with the second setting were smooth. Since version 25.1 the paths aren't smooth. it creates unnecessary misplaced points.

    4 votes

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    3 comments  ·  Tools  ·  Admin →
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    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. Pathfinder Incorrect Work

    Hi!
    I have a problem with Pathfinder in new Illustrator version 24 (2020) (macOS 10.15.1). Please look at the image attached. Pathfinder doesn't cut a compound shape out of a path or another compound shape. It merges the two instead.
    It worked fine in the previous version of Illustrator.

    4 votes

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  12. crash cc2020 24.0 when export rasterized file with spot colors

    Dear Sir. Madam,
    when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
    please contact me for further information
    thank you
    Best Regards

    4 votes

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    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  13. ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE

    Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !

    4 votes

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    2 comments  ·  Other...  ·  Admin →
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  14. Export as SVG: linked image gets deleted

    Hi All,
    I have an issue when exporting to SVG.
    I created an AI file with a linked jpg image as a background, and some text on top.
    When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
    So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try…

    4 votes

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  15. CC 2018: Objects on top of textframes are no longer selectable

    I made a clear video to illustrate this (annoying) bug.
    My colleague has not yet updated Illustrator and is using the latest 2017 version.
    I have updated to 2018.

    https://www.youtube.com/watch?v=h1bUmXCcssg

    In the video you see:
    - On notebook 1: I created a textfield with rectangle on top. I can select the textframe and the rectangle on top easily. They are on the same layer.
    - On notebook 2: I did the exact same, but it has become impossible to select the rectangle.

    I cannot imagine this is done on purpose.
    I understand that I would not be able to select…

    4 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  16. Color Picker lets objects disappear in Outline Mode and in Exports!

    When you use the Color Picker to change the color of texts, then this will lead to the problem, that every object of the same layer disappears in the Outline Mode AND much more worse: in the export.
    I made a video: https://www.youtube.com/watch?v=WBYTfLfOpRU

    1. Create a new file.
    2. Create one ore more text objects. And some other path objects too, if you like.
    3. Use the Color Picker (!! not any other color tool) to change the color of a text.
    4. Go to the Outline Mode (ctrl+y) and see that every object seems to be invisible.
    5. Try to export the file (Export…
    3 votes

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    1 comment  ·  Other...  ·  Admin →
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  17. オブジェクトの寸法数値の表示がおかしい

    イラストレーター2021の長方形ツールで数値入力して四角形を作成し、四角形の寸法数値を確認したところ、ウィンドウ上部に表示された数値と、変形ウィンドウ内に表示された数値が異なる。
    どちらの数値が正しい?

    3 votes

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    2 comments  ·  Other...  ·  Admin →
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    Illustrator 製品フィードバックへご協力いただきありがとうございます。


    環境設定の「プレビュー境界を使用」のオンオフの違いということで、こちらは完了とさせていただきます。


    よろしくお願いいたします。


    Illustrator チーム

  18. 文字パネル内でピリオド入力ができない。

    1.OSとAdobe Illustratorのバージョン
    Mac OS Monterey12.0.1/Illustrator26.0.2

    2.問題が発生したときに実行していた手順
    文字パネル内でフォントサイズや行送りなどの調整で小数点を指定する際に.(ピリオド)を入力しても反映されず、整数のみの数字として認識されてしまいます。

    3-4.想定結果と実際の結果
    例)1.5pt→15pt

    3 votes

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    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    他のユーザーさんからご提案いただいた、以下の操作をお試しください。


    1. Macの「システム環境設定>言語と地域」で、優先が「日本語」になっているかを確認。
    2. 右下の「詳細」をクリックして、通貨の単位設定が「通貨=日本円」、さらにカンマとピリオドが正しく設定。
    3. 上記を正しく設定し、再起動する。

    こちらのレポートは対応完了とさせていただきます。

    また、何かありましたらご報告ください。

    以上、よろしくお願いいたします。

    Illustrator チーム

  19. 2020ファイルフォーマット、後方互換性の破壊

    iMac 27inch(2020/32GB/1TB/Corei5)
    macOS10.15.7

    リンク配置したJPG画像に対してエフェクトをかけると以前のバージョンのイラストレータ(ver.24およびver.25)でPGF部分を正常に認識できずにPDF部分より復元しようとする。

    再現手順
    1. ver.26.0.1にて新規ドキュメントを作成し、JPG画像を配置する。JPG画像自体は埋め込まずリンク画像としてあつかう。
    2. 配置画像に対して「効果→スタイライズ→ドロップシャドウ」のアピアランスを適用する。
    3. 2020形式で当該ファイルを保存。
    4. Illustrator2021にて当該ファイルを開くとネイティブ部分のデータを読み込めず、ダイアログが表示されPDF部分のデータよりリカバリを行おうとする。

    実際の結果
    旧バージョンにてIllustratorファイルを正常に開くことが出来ない。

    期待される結果
    2020形式で保存した場合、ver.24及び25にて従来のように正常にファイルを開くことができる。

    これはJPG画像をリンクとして配置したものにエフェクトを適用すると起こるようです。スタイライズのみならずトリムマークやPhotoshop効果等でも同様の症状が出ます。
    しかしながら、すべてのJPGで再現するわけではありません。条件を特定しようとしたのですが特定に至っていません。
    当該ファイルを添付いたしますので確認頂けると幸いです。

    3 votes

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    こちらの問題が修正された Illustrator 2022(ver.26.0.2)が、製品リリースされました。 みなさん、ご協力ありがとうございました。 こちらのトピックは対応完了とさせていただきます。 コメントはオープンにしておきますので、何か問題がありましたらご報告ください。 よろしくお願いいたします。 Illustrator チーム
  20. Type — Different Opacity Settings Not Displayed (GPU Preview)

    AI Version: 25.2
    OS: MacOS 11.2.1
    Using GPU Preview

    Problem:

    • With some type selected, edit the text and change the Opacity of only some letters.
    • Note that those characters do not look changes.
    • Switch to CPU Preview and note that the Opacity of those letters now display as expected.
    3 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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