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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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371 results found

  1. Circle size change when rotating

    When I rotate a perfect circle, the size changes up to .004”. A 15”x15” circle, when rotated 17.184° becomes a 15.004”x15.004” circle. I know it may sound trivial, but I’m creating technical drawings that have to be accurate to the ten thousandths of an inch.

    2 votes

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    6 comments  ·  Tools  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. successful save to svgz

    Dear people,

    I refer to the following topic
    https://forums.adobe.com/message/9978412#9978412

    Hope you will find a real solution. So things will work in the newest versions of AI too.

    Kind regards,
    Suzanne

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. Empty artboard name which changes itself when artboard is resized

    I have a simple template for business card, made long ago, with a single artboard inside.
    Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
    Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
    If I undo this and make change again, it got 'Artboard 3' and so on.
    I expect this artboard…

    2 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  4. Editing tabs in Paragraph Styles crashes Illustrator.

    Open attached tab_bug.ai file. Open the Paragraph Styles window. Edit the "Windfall back cover" style. Select the Tabs section. Move the tab to the right. Hit OK. Illustrator crashes.

    I've already reported this at https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/31228633-demo-version-of-illustrator-crashes-constantly-de?tracking_code=a5435faf1626b3287df8c29b149793c7, but this is stripped down to the minimum possible case.

    2 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. Variable font with Adobe World-Ready Composers

    Variable font dont work with Adobe World-Ready Composers. (Only regular adobe composers) so no variable font on rtl launguage (working perfect on browser)

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our release – 23.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  6. Can't assign keyboard shortcut to Properties panel

    It is not possible to assign a keyboard shortcut to the new Properties panel because it does not appear in the Edit>Keyboard Shortcuts dialogue.

    2 votes

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    7 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    Hi,

    This has been fixed in recent release. Please upgrade to latest version of Illustrator to get the fix.

    Thanks
    Anish Kumar
    Illustrator Team

  7. Embed Doesn't Show Up in New Properties Panel

    The Embed option appears in the new Properties panel when a Linked object is selected, but doesn't appear when multiple Linked objects are selected.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  8. Disappearing Content

    After zooming in or isolating objects, other objects disappear upon zooming out. I have to select and isolate invisible objects in order for them to reappear.

    2 votes

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    Completed (Comments Open)  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. Adobe Illustrator CC 2017 SDK Download Page Broken (404)

    Here is where the download Link should be but the page returns a 404.

    http://www.adobe.com/devnet/illustrator/sdk/eula_cc_2017.html

    2 votes

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    0 comments  ·  SDK and Scripting  ·  Admin →
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  10. AI CC V 28.1 Windows 10 Extrusion (3D and materials) no more working for some objects

    I am no more able to complete the extrusion of a disc object for which I previously removed parts of it using the pathfinder substraction tool. Substraction is working well, but extrusion is not. Once started, the extrusion process does not complete. I had to revert to Illustrator 28.0 to make it work.

    1 vote

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    5 comments  ·  Pathfinder and Compounds  ·  Admin →
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  11. Blank screen on start up and missed new features on new v. 27.6 (English language on Windows 10)

    Just updated to the new version 27.6 in English language on Windows 10 pro, at the start up the home screen is totally blank (only the layout color instead of open, new file etc. buttons). Anyway I'm able to open files o new files from the menu. There is no trace of the new Ai features or of the other improvements coming with this new release. I tried both update from the previous version and install from scratch after cancelled the previous one but with no results.

    1 vote

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    5 comments  ·  User Interface  ·  Admin →
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  12. 同一ファイル内にドキュメントをドラッグ＆コピーした時にコピー元のドキュメントのテキストスレッドに異常が発生する件

    CC2022を使用しています。
    テキストスレッドで作成したレイヤーを含むファイル内で、ドラッグ＆コピーで新規のドキュメントを作成すると、コピー元のドキュメントのテキストスレッドの最後に文章が勝手に追加されてしまう現象が発生しました。（コピーした方のドキュメントのテキストスレッドには異常は出ないです。）

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    検証では、以下のような結果となりました。

    • 提供いただいたデータで再現確認ができました。
    • 新規ドキュメントで同様のデータを作成しても、再現ができませんでした。
    • 提供いただいたデータを別のドキュメントにコピー＆ペーストし、アートボードの複製を行っても再現できませんでした。
    • 関連しない他のデータでは問題が発生しない。

    こちらは、データ依存の問題と思われますので、対応完了とさせていただきます。

    再現方法などのアップデートがありましたら、ご報告いただければと存じます。

    よろしくお願いいたします。

    Illustrator チーム

  13. Alignment to guides doesn't work

    I cannot align objects to my guides. Why?

    1 vote

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    2 comments  ·  Align, Distribute  ·  Admin →
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  14. デザインが表示されなくなる

    環境: M1 Mac mini OS 12.1 / Illustrator 26.0.2

    ピクセルビューにして300%以上ズームするとなにも表示されなくなる。また、比較的パスやオブジェクトが多いデータについては100%時でもなにも表示されなくなってしまう。CS6ではちゃんと表示されます。GPUにしてもCPUレンダリングでも結果は同じです。

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた現象ですが、最新版「ver.26.2.1」でも再現できませんでした。

    ご使用のマシンが「macOS 12.1」ということですが、現時点では Illustrator はサポート対象外となっておりますので、ご了承ください。

    いったんこちらのレポートは対応完了とさせていただきます。

    よろしくお願いいたします。

    Illustrator チーム


  15. Illustratorでpsdを書き出しした時の線上のエラーについて

    Illustrator ver22.1 でpsdファイルに書き出しした時に、添付ファイルのように線上のエラーが発生しました。発生したのはその時だけで再現性はありません。このような状況はたまに発生しています。何か原因があれば教えていただけませんか。

    Photoshop書き出しオプション：
    カラーモード（RGB）解像度（300）統合画像
    アンチエイリアス（なし）ICCプロファイル埋め込みなし
    OS：Windows7　Illustrator ver22.1(x64)

    1 vote

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    5 comments  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    お返事ありがとうございます。

    それでは、一旦、こちらのレポートは対応完了とさせていただきます。
    コメントはオープンのままにしておきますので、もし問題が発生した際には、コメントにてご報告ください。

    今後ともよろしくお願いいたします。

    Illustrator チーム

  16. 保存時のエラー

    保存をする時、画面が出きっていない状態で次の動作を押すと必ずエラ〜メッセージが出る。例えば別名保存（コマンド+シフト+S）を実行し、まだ画面に保存先などの指名画面が出ていないうちに、デスクトップ（コマンドD）を押すとエラーになる。

    もう一つ
    保存形式を選んだ後に保存先のフォルダを選ぼうとするとそのフォルダ名が保存ファイル名に勝手になってしまう。

    1 vote

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    Completed (Comments Open)  ·  0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. 筆圧にてブラシの線幅設定をした線をコピペして、コピペ先のブラシを基本に設定すると、コピペ元の線幅設定が消える

    [現状]
    ①ペンタブレット筆圧感知にて、ブラシに線幅設定(線の入り抜き)を持たせながら描きます。
    ②ライブペイントを使用する為、線をコピー&ペースト。(背面以外の場所でも再現性あり)
    ③コピー先の線を、ブラシ”基本”にすると、コピー元の線幅情報が消えます。(入り抜き無しの一定の線になります)

    [想定していた結果]
    コピペ先の線の設定を変更しても、コピペ元には影響されない。CS6と同様の動作。

    [環境]win10、Adobe Illustrator 2021 25.4.1、Wacom One

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    最新リリースバージョン「ver.26.2.1」にて、ペンタブレットの筆圧感知に関する問題が修正されていますので、お時間のある時に挙動の確認をしていただき、問題があるようでしたら、ご報告くださいますようよろしくお願いいたします。

    Illustrator チーム

  18. キーボードショートカットの設定が機能しない

    キーボードショートカットの内、変形ー移動コマンドのショートカット Shift+Ctrl+Mキーが機能しない。ショートカットの設定ではこのように設定されている。他のショートカットは正しく機能しているようだ。

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    追加情報がありませんので、こちらは仕様ということで対応完了とさせていただきます。
    コメントはオープンとしておきますので、何かありましたらコメントをご記入ください。

    今後ともよろしくお願いします。

    Illustrator チーム

  19. Applying stroke for a non-grouped marqueed set of shapes removes fill from those objects (v25.3.1)

    Just as the title says, selecting a set of non-grouped objects and applying a stroke that selection causes all of the fills in those shapes to be removed.

    MacBook Pro
    •Quad-Core Intel Core i7, 3.1 GHz
    • Memory: 16 GB
    • Mac OS Big Sur 11.4
    • Illustrator v 25.3.1

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  20. プリセット

    Illustratorのバージョン:25.2.3
    使用デバイス:Mac book pro（mac OS,M1）

    ・新規作成の際にプリセットが出ず、テンプレートのみ出てくる

    新規ドキュメントを作成の際、通常であれば印刷やwebなどさまざまな媒体に合わせたプリセットが出てくるはずだが、それが一切出てこない。テンプレートの提案のみ出てくる。

    パソコンの再起動、アプリのアンインストールや、creative cloudのログアウトなどを行っても改善されず。

    非常に困っています。検索しても解決法が見当たりません。よろしくお願いいたします。

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告の問題は、再現することができませんでした。
    ご使用されているマシンの環境依存の問題と思われますので、カスタマーサポートへお問い合わせください。

    こちらの報告は、対応終了とさせていただきますが、もし、同様の問題が発生するという方がいらっしゃいましたら、こちらにコメントをお願いします。

    よろしくお願いいたします。

    Illustrator チーム

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