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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Illustrator will not open file

    I was working on an illustration and Illustrator locked up, kicked me out and when I went back in it said it could not open my file.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. exporting svg

    Hi,
    I use Illustrator CC 2017 21.1.0.
    When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:

    <!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <!DOCTYPE svg [

    &lt;!ENTITY ns_extend &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/Extensibility/1.0/&quot;">http://ns.adobe.com/Extensibility/1.0/&quot;</a>&gt;
    
    &lt;!ENTITY ns_ai &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/AdobeIllustrator/10.0/&quot;">http://ns.adobe.com/AdobeIllustrator/10.0/&quot;</a>&gt;
    &lt;!ENTITY ns_graphs &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/Graphs/1.0/&quot;">http://ns.adobe.com/Graphs/1.0/&quot;</a>&gt;
    &lt;!ENTITY ns_vars &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/Variables/1.0/&quot;">http://ns.adobe.com/Variables/1.0/&quot;</a>&gt;
    &lt;!ENTITY ns_imrep &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/ImageReplacement/1.0/&quot;">http://ns.adobe.com/ImageReplacement/1.0/&quot;</a>&gt;
    &lt;!ENTITY ns_sfw &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/SaveForWeb/1.0/&quot;">http://ns.adobe.com/SaveForWeb/1.0/&quot;</a>&gt;
    &lt;!ENTITY ns_custom &quot;<a rel="nofollow noreferrer" href="http://ns.adobe.com/GenericCustomNamespace/1.0/&quot;">http://ns.adobe.com/GenericCustomNamespace/1.0/&quot;</a>&gt;
    &lt;!ENTITY ns_adobe_xpath &quot;<a rel="nofollow noreferrer"
    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  3. User Guide Correction - Broken Links

    The section of the user guide called Painting > Gradients is full of nothing but broken links. https://helpx.adobe.com/illustrator/using/gradients.html
    Your links all just forward to http://create.adobe.com/ and http://tv.adobe.com/vi+f1586v1019
    which isn't helpful at all if you're trying to read the user guide in any meaningful way. Of course I can google ways to use the gradient tools but I came to you for the definitive "adobe prescribed" version of information as a way to prepare for your ACE exams. I know I'm not the only one who does this to bone up so if someone could help fix broken links it would…

    1 vote

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    Completed (Comments Open)  ·  0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. 「移動」の不具合

    1.Illustrator CC 2017(〜2014)
    2. 「移動」で垂直方向(上)にオブジェクトを移動した後、マイナス方向(下)に移動させようとすると、マイナスが効かずそのまま上方へ移動してしまう。
    3.4 .2を解除するには一旦別の数値を入力した後、再度マイナス方向の数値を入力すればリセットされて正常に動きますが、その入力がいちいち面倒臭い。

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. [PARM] error?

    I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.

    1 vote

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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  6. Concentric Text

    Your recent Free template "Old Jazz and Blues" obviously is a poor design because the text on line pieces are not concentric, which presumably is what the artist intended. This free template is consequently quite useless for a professional designer.

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. User guide correction

    Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!

    1 vote

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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  9. Submenu don't work


    1. Illustrator CC 2017.1.0 (64bit)
      Windows 8.1 2013 microsoft
      Asus 64x


    2. Ctl + N or File> New Document


    3. creation of a new document

    4. does not work nothing happend

    And no drop down menu for the Tools are visible :
    - Direct selection (A)
    - Pen (P)
    -Text (T)
    - Stroke (Maj+ T)
    - Rectangle (M)
    - P
    - Maj + N
    - Maj + E
    -... all with a sub menu

    No tools are visible

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Hope you have upgraded to new version and if you are still facing this issue, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  10. Wont open

    On PC Opeing a new file doesnt work! I have to quit the program like 100 times a day

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  11. Text-Markierung falsch positioniert im Alle-Zeilen-Setzer

    My German is better, so I describe the problem in german.

    Wenn der Adobe Alle-Zeilen-Setzer die Zeichen verschiebt, ist die Textmarkierung nicht mehr an der richtigen Stelle (egal ob ich sie zwischen zwei Buchstaben platziere oder einen Abschnitt markiere). Ich kann so vorher nicht mehr wissen, an welcher Stelle die Text-Eingabe erfolgt. Längere Texte zu schreiben wird so zu einer Tortur. Es muss natürlich wieder so funktionieren, dass ich die Markierung wieder an der Stelle sehe, wo auch das Programm sie sieht. Momentan ist der einzig mögliche Workaround, zuerst den Ein-Zeilen-Setzer zu aktivieren, den Text komplett auszuformulieren und am Ende…

    1 vote

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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  12. Panel type and icons are enormous

    I recently upgraded Illustrator. the panels are gigantic. The type is ridiculously huge . the panels are taking up more than half my screen and I need all of them available. How do I get the panels to display nice and tiny and compact like they did before? Am I supposed to buy another graphics card and get a third monitor just to hold adobe panels? Am I really supposed to buy new glasses just for Illustrator just because Adobe can't be bothered to make things a normal type size?

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. We have implemented Scalable UI in new releases. If you are still facing this issue, please upgrade to latest version. If you still face the issue even after upgrading, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . we will need someone to look into your machine to figure out what is going on here.

  13. Working file getting corrupted after installation of new graphics card

    Hi, I have installed a graphics card recently on my windows 10 PC and the file which was working fine before enabling GPU features in Adobe Illustrator CC suddenly got corrupted (Error message is attached). I have updated both, Adobe Illustrator CC (ver. 21.1.0) and Graphics card driver and my windows 10 installation is also up to date.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    it is less likely a graphics card will corrupt a file. We will need deeper investigation,
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing.

  14. In Windows 10 Full Screen covers Windows 10 Taskbar

    One of the things I abhor (yes abhor) about Mac computers is that the apps at full screen cover EVERYTHING making things hard to use. Adobe Illustrator now behaves that way. A Maximized window should NOT cover the taskbar. If I wanted a Mac I'd buy one. I don't want Windows 10 Apps to behave like they are on a Mac.

    1 vote

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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  15. Grey Block

    I Keep getting a flashing grey block appear across my artboards. Please help

    1 vote

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Low resolution prints when using macOS Sierra

    When printing artwork directly from Illustrator running on macOS Sierra (currently using 21.1.0) the prints look pixelated. This does not happen when printing the same file with the same settings on the same printer when Illustrator is running on Windows 10.

    I can reproduce the effect with a Canon Pro-10S and a Canon Maxify 5150.

    A workaround on macOS is to save the file as a pdf file and print it from Acrobat. Then the quality of the prints is good.

    I attached a scanned example of the difference in print quality. The top part of the image shows the…

    1 vote

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    1 comment  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  17. Create New Button Does Nothing

    I'm using OS X El Capitan with a multi display setup, comprising of two monitors and a Wacom Cintiq. Sometimes with multiple desktops and multiple monitors popup windows will open in strange places and I have to find them-- however I've gotten rid of my extra desktops and tried to replicate the problem running a single monitor and it persists.

    Neither Premiere nor Photoshop have this issue.

    Illustrator opens up fine, but when I get to the prompt to open a recent project or create a new one, everything works except clicking "Create New" doesn't do anything. Of course I…

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  18. Zoom lagging & Overal Speed Issues

    BUG. Files with any substance (not just plain squares) but normal large files are slow and laggy.

    1 vote

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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  19. grabbing tiny things

    BUG!!!!! not a new idea quit trying to shirk responsibility by calling flaws "new ideas!" It feels like im dealing with a con man or something

    you cannot grab menus and move them because you made no place to grab so you have to close it just to move !

    the 4 bezier curve tools use to be easy to to expand to a tear off then you made it a little harder because you had to grab the top of the bar, then you made it harder by putting the tiny little grabber bar an inch away and even…

    1 vote

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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. Small Caps no longer working as it should

    Illustrator 2017.1.0. Setting the Small Cap percentage no longer works for some fonts. They seem to have their own default setting that is unaffected by changing the percentage in the Document Setup window. In the attached example, Small Caps is set to 90%. In the first two font examples, you can see it's nowhere near that. If I change the setting, the bottom word will change but the top two remain the same. This is terrible!!

    1 vote

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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
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