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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7417 results found

  1. RGB black from Indesign translates to CMYK black in Illustrator upon Copy + Paste

    This is a bug and not an idea:

    What I copy RGB black (0,0,0) vector artwork from Indesign to paste into Illustrator, the artwork always pastes in with a value equivalent to CMYK black (0,0,0,100). The copy/pasting is happening from one RGB document to another ("Web" document in Indesign / "RGB" document setup in Illustrator).

    Please fix!

    1 vote

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  2. Illustrator 2020 v24.1.1 - "Real-Time Drawing and Editing" can't save new symbol

    I tested the new Real-Time Drawing and Editing feature today and found that once I finished my drawing, dragging it over to the Symbols pane to create a new symbol as I normally would resulted in the attached error.

    This was the first bit of work I had done since enabling this new feature so I suspected it was the cause and I moved on to two other projects to confirm. One of those worked correctly - the simpler project - and the other did not. So two out of three drawings could not be turned into symbols, and the…

    1 vote

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  3. In Legacy "File New" Interface can't change Name from Untitled-1

    On Illustrator CC 24.1.1 (64bit) on Windows 10 v1909 using the Legacy "File New" interface from the home screen on a fresh launch it is impossible to change the value of the file name. It shows as selected text, yet typing, reselecting, hitting delete and backspace all do nothing to change the text from "Untitled-1".

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  4. when highlighting text and shift + eye dropping to get text colour only

    This action produces random results (like the text has two colours on it)

    1 vote

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  5. Scrolling or zooming causes deselection of objects

    Steps to reproduce:
    1. draw a rectangle
    2. Use the mouse to select ONE of the corners' radius handle (the bullseye handle inside the corner)
    3. Move the mousewheel to pan (or zoom) a small distance.
    4. The bug happens here! The corner radius handle is no longer selected, and dragging the handle now affects all four corners. This is no good if you want to have only one corner radiused. I only noticed this recently so I think it's a newly introduced problem.

    Panning or zooming should NOT affect the selections that the user has made.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  6. 1 vote

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  7. Stacked objects throw off smart align

    Stacked objects throw off smart align! so frustrating! Won't even align to the document bounds.

    1 vote

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  8. Text element with multiple paragraph styles & colors turns white when adding used colors

    I have a text element with two paragraphs and have assigned a style to each paragraph. One paragraph style is a different color, for emphasis.

    When I go to Swatches (palette) > Add Used Colors, all of the text turns white (invisible against a white artboard) and a swatch named "K=0" is added to the swatches palette. This can be avoided by setting all Paragraph Styles to black or no color and using Character Styles to apply color, but that's not really how the styles are supposed to work.

    If the paragraph and character styles ever are fully functional in

    1 vote

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  9. "Double Click To Isolate" preference does not work

    Using the direct selection tool to try and double-click your way to grabbing a grouped object within another group of grouped objects fails. It simply doesn't select any of the other elements. This is a paralysing bug that may well see me dumping my CC subscription and going back to Illustrator CS5 or 6. From what I read, this bug is old so why hasn't Adobe fixed it?
    Attached is the file with the bug. Try double-clicking the green nodes on the chart with the direct selection tool. It should grab all the dots. Then expand out and grab the…

    1 vote

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    3 comments  ·  Isolation  ·  Admin →
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  10. "Not Compatible"

    I have a MacBook Pro, El Capitan 2015. The Adobe Suite is now saying all of my apps are "Not Compatible". I tried restarting my computer and the Adobe system multiple times. I was on the phone for over 3 hours with Adobe, no help, just said my computer is too old.

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  11. Clipping Mask Wont Work on version 24.1.1

    Everytime I walk through what is on your clipping mask page nothing works to create the mask on this new update. You Broke Something. Please fix it

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  12. Cannot use the Script in Illustrator 20 for Mac to create PDFs

    I used to save all my ai files in Illustrator as PDFs and SVGs using the SaveDocsAsPDF and SaveDocsasSVG. The SVGs work but the when I go to open up the PDFs I get the error message attached. So now I have to go into each ai file and save it manually as a pdf. It takes a lot of time when you ave 30+ files.

    1 vote

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  13. Crashing, can't open

    Illustrator crashes everytime I try to open it, whether opening a file or just the app. I have tried reinstalling it. I am using a brand new Dell computer (Windows 10 Pro, Illustrator version 42.1.1).

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  14. Typos in menu

    Typos in the Layers' hamburger menu "grpahics" instead of "graphics"

    1 vote

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  15. Can't open eps file with error that my copy out of date but if I have cloud version how can it not be latest version of illustrator?!

    Win 10 with CC subscription

    Can't open eps file on Illustrator, says my version not current enough. I pay for monthly cc subscription so wouldn't I by definition be on the latest?

    1 vote

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  16. File Save Incomplete?

    I was working on a file for about 8 hours yesterday and was continuously saving it. The autosave was also triggering throughout my work.

    However, when I started Illustrator today, the file is completely unchanged from its state on Monday. The thumbnail in the Home menu shows my progress from last night, but the file itself only contains the old data.

    There have been no other save issue on that disk. I was able to save an XD file's progress in the same directory — at the same time — last night (shown in attachment) before shutting down my PC.

    1 vote

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  17. Save dialog box not showing on 24.1

    At Saving a document for a first time, it only appear the window box with nothing on it. Until I change of Desktop, everything appear in the dialog box, then I can go back to the Illustrator desktop, put a name to the file and save without more issues. I've downgraded to previous release (24.0.3) and everything works fine again.
    I use Mac 10.15.3, Multiple Desktops (One for Photoshop, one for InDesign, one for Illustrator), iMac 5K 24 GB RAM - 2 GB VRAM. The Illustrator version failing: 24.1

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  18. 24 1.1 still crashes

    still crashes...when i tried to print... there still is no fix to this annoying issue..
    also crashes when you try to save or close a file.
    occurs 2-3 times daily...is there any workarounds???

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  19. Clipboard not working properly

    When copying and pasting in Illustrator, the properties of the object/text etc are not carried over. The only way it seems to work is if you copy the item several times, which is getting tiresome and not practical if using the 'cut' option.

    For example, if I copy and paste anything on 1 artboard, and try to paste in the exact same spot on another artboard (using Paste in place or paste in front/back) it doesn't paste in the same place. Also when copying text it doesn't copy over all the properties (size, font, colour etc). Even when copying objects…

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  20. 1 vote

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    0 comments  ·  Performance  ·  Admin →
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