275 results found

1. Align distribute center doesn't work

   Trying to use Align>Distribute center with Align to Selection selected - on a group of elements.

   Elements arent distributed symmetrically but seem to randomly distribute, some elements very close together and others very far apart. Same issue has been repeating since updating to 23.0.1. Working on MacOS Mojave 10.14.

   For example the attached 3 elements were aligned with horizontal center distribution, but the center object moved close to the left text block.

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   Resolved (Comments Open)  ·  6 comments  ·  Tools  ·  Delete…  ·  Admin →
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2. Direct selection tool not resizing selected artwork

   When I try to click on an anchor point and resize my artwork with the direct selection tool, it does not resize the artwork anymore. It just moves the artwork. Fortunately, I can still use the Free Transform Tool to resize objects and artwork. This is on Windows 10 in Illustrator CC 22.1.

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   8 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting this issue.
   We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .

   In case you are still encountering this issue and unable to resolve via above provided workaround.
   Kindly provide us following information:

   1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
   2)Which version of Illustrator you are using.
   3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:

   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly share above information with us in a zip file at sharewithai@adobe.com .Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator Team

   Hi All,

   Thanks for reporting this issue.
   We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .

   In case you are still encountering this issue and unable to resolve via above provided workaround.
   Kindly provide us following information:

   1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
   2)Which version of Illustrator you are using.
   3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:

   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly… more

3. Smart Guides no longer work.

   Smart Guides no longer work in Illustrator

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   Resolved (Comments Open)  ·  5 comments  ·  Tools  ·  Delete…  ·  Admin →
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4. In a Group (Isolation mode), cannot set a sub-Group as key-object for alignment

   Illustrator CC 2018
   Windows 10

   I have a Group, containing other sub-Groups.
   I enter Isolation mode by double-clicking on the Group.
   Once inside, I select all sub-Groups and want to set one of them as key-object for alignment. I can't.
   It works with single objects but not with sub-Groups. It's very handicapping.

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   9 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issues is no longer reproducible, tested this on 26.1. Closing this issue, please add your comment if you still see this issue.

5. some graphics missing when exporting artboard using "export as"

   Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy to miss some part of your layout in final data (like small logo on banners made for client last week :) )

   Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy… more

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   10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   The white outlines in the file have Overprint attribute set. White + overprint result in empty objects, please remove overprint attribute from the white objects and try export again.

6. [Illustrator 2025, 29.0][Win11 Pro 23H2] No Recent Local Files in the Welcome Screen

   Recent local files and their previews are completely gone from the welcome screen in Illustrator 2025, 29.0.

   Changing the number of visible recent files, restarting the computer, disabling/enabling GPU acceleration and even doing a clean install of Illustrator didn't help.

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   10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As stated in an update at forums, there is a solution.

   A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.

   If it persists, follow these steps:

   1. Close all Adobe apps, including the Creative Cloud desktop app.

   2. Navigate to the following folder location:

   Mac: ~/Library/Caches/Adobe/CCX Welcome folder

   Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

   3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.

   4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.

   Leave a comment if this resolves the issue or not.

7. Images get randomly cropped from unwanted sides with Crop Image

   Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.

   When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.

   This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.

   Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically cropped the edge which is out of view. It is not uncommon to perform many other edits, before zooming out to realise half your image is missing and having to undo all the way back to the crop.

   The automatic crop has never cropped an image in a way that makes sense for me, and i dont understand why they’ve gone to the extra effort of incorporating an auto crop that wastes more time than it saves.

   Please fix this or enlighten me as to the value i am unable to see.

   Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.

   When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.

   This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.

   Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically… more

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   9 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the comment, the random crop is caused by Enable Content Aware Defaults option in Preferences > General. Turn it off disable auto-suggesting weird crops.

   
   

   As for the white lines, this a separate problem, now merged into separate report:

   http://illustrator.uservoice.com/forums/601447/suggestions/46357954

   Please upvote it.

8. Workspace panels move on their own

   While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.

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   7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating

9. Can’t select an object under a locked object

   I'd like to be able to work on an area that is under a locked layer.
   Currently I can't select anything that is under it. Selection tools just want to select the object on top that it ain't allowed to select... Can't it ignore it? It is locked.

   Maybe there is a paramaeter somewhere about it, but I didn't find it so far.

   Example of use : You have a reference image/object that you put on top with multiply or darken mode and some transparency.
   You could say put it under your working layer and ask you working layer to be in that fusion mode but I'd rather not change its fusion mode as this would be the illustration in the end (then I have to put it back on normal fusion) while the reference would go away anyway.
   I don't see a work around with isolation as I can't have the object on top with its multiply/darken fusion mode.

   I'd like to be able to work on an area that is under a locked layer.
   Currently I can't select anything that is under it. Selection tools just want to select the object on top that it ain't allowed to select... Can't it ignore it? It is locked.

   Maybe there is a paramaeter somewhere about it, but I didn't find it so far.

   Example of use : You have a reference image/object that you put on top with multiply or darken mode and some transparency.
   You could say put it under your working layer and ask you working layer to… more

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   13 comments  ·  Selection  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This most probably happens because of the 'Select and Unlock objects on canvas' option being enabled in Preferences > Selection & Anchor Display section.

   It allows to 'select' and unlock all or chosen objects directly on canvas. If you wish to have this option split into two — one for unlock widgets and one for having an ability to 'select' locked objects — please upvote a corresponding feature request here: http://illustrator.uservoice.com/forums/333657/suggestions/48753221

10. Repeat object has no indication of selection when bounding box is off

    Repeats is broken right from the start and you are not even planning to improve it... OK, not improve it, but just to make stable, as it was supposed to be.

    Here in the GIF, I have Bounding Box turned on, and it seems it works OK.

    Then I disable bounding box (which is normal for me and a lot of other users). Again — AI allows to turn if OFF, and everything works without it just FINE — except for Repeats and area type text (but this is another tale).

    Now, when I select both objects, the repeat object looks like it’s not selected at all, but it is — I move them and both get moved.

    Even funnier it becomes when I try to select only the Repeat object — I see controls, I can change them... but I can’t move the object. More of it — I can’t deselect it by clicking the canvas or another object! Only with the Deselect All command.

    WTF?!

    Repeats is broken right from the start and you are not even planning to improve it... OK, not improve it, but just to make stable, as it was supposed to be.

    Here in the GIF, I have Bounding Box turned on, and it seems it works OK.

    Then I disable bounding box (which is normal for me and a lot of other users). Again — AI allows to turn if OFF, and everything works without it just FINE — except for Repeats and area type text (but this is another tale).

    Now, when I select both objects, the repeat object… more

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    0 comments  ·  Repeats  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    No longer a problem in the latest releases

11. 'Fit to Artwork Bounds' doesn't work in action command

    Illustrator 2020 won't crop the artboard to the illustration limit with an action.

    I need to make an action which:
    - Selects all
    - Object > Artboards > Fit to Artwork Bounds
    Not implemented.

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    4 comments  ·  Actions  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Both 'Fit to Artwork Bounds' and 'Fit to Selected Art' commands can be inserted in an action using the 'Insert menu item...' command from the Actions panel’s flyout menu.

    This approach can be used to insert other commands which Illustrator skips while recording. You can read more about it here: https://helpx.adobe.com/illustrator/using/automation-actions.html

12. Paste in Place gets object pasted into its original layer and not a selected one

    Copy an object (Cmd + C), then create a new layer, select it and Paste it in Place in the new layer — the object gets placed in tis original layer instead.

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The 'Paste Remembers Layers' option in the Layers panel’s flyout menu regulates this behavior. When it is checked — Illustrator will honor the original layer of a copied artwork and paste it in the same layer, ignoring the selection of a layer.

    However, if disabling this option does not help — please comment.

13. resizing window

    When creating a new document the widow goes full screen, when I try to resize using the bottom right corner to resize window, it automatically grows larger than the screen size and can't grab the corner....then when I do get the corner back on the screen trying to resize just doesn't work well, its very slow and largish and half the time it won't resize it jumps back to full or only partially resizes....never did this before and its a pain i spend 10 min trying to get the window like I want it to be nearly every time I open a new file. (running on iMac 10.14.1 with Retina 5K, 27-inch)

    When creating a new document the widow goes full screen, when I try to resize using the bottom right corner to resize window, it automatically grows larger than the screen size and can't grab the corner....then when I do get the corner back on the screen trying to resize just doesn't work well, its very slow and largish and half the time it won't resize it jumps back to full or only partially resizes....never did this before and its a pain i spend 10 min trying to get the window like I want it to be nearly every time I… more

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    8 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Sorry for the inconvenience caused. Please try changing the UI scaling option under preferences—>UI interface—>UI Scaling —> small. Please revert back if this doesn’t work.

    regards,
    Ritika
    Illustrator team

14. black screen problem

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
    Version 22.1, MacOS 10.13.3, MacBook Pro with external monitor as main screen.

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    7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Anish Kumar responded

    Thanks for confirming that it is working fine in 23.0.3
    I am closing the issue now. If you still face the issue please send am email to sharewithai@adobe.com and mention this thread and my name in the mail.

    Thanks
    Anish Kumar
    Illustrator Team

15. Animated zoom bug (workspace flickers and turns black when in a group)

    1. Windows 11 (latest)
    2. Illustrator 28.3
    3. The screen flickers and turns black using Animated Zoom within a group. If I exit the group (using escape), the screen returns to normal. Animated Zoom works normally as long as I am not within a group.

    The video I've uploaded shows me double-clicking a group to enter it, then using Animated Zoom to produce the flickering and black screen. I hit escape to exit the group, and the screen returns to normal. I then demonstrate that Animated Zoom works correctly when not within the group.

    Thanks

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    7 votes

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    15 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is reported to be fixed with the latest 28.5 build. Please check if it works for you.

16. Hiding a layer doesn't hide the guides

    Since the Update 27.5 of Illustrator CC all guides oaf any file are showing whether or not their parent layer is visible or not. In my Graphic template i have a base layer for guides of different target sizes, areas and columns which are organized on named layers for each type of guides to easily show/hide them.
    since the the last update (27.5 AI on macOS) ALL guides are showing up whether or not the layer containing these guides is hidden or shown which results in showing all guides for 4, 5 and 6 column layouts as well as all text baseline-grid guides for different font sizes which makes the template unusable until I get rid of all layers I don't need at the moment but might need later!
    PLEASE FIX THIS again!

    Since the Update 27.5 of Illustrator CC all guides oaf any file are showing whether or not their parent layer is visible or not. In my Graphic template i have a base layer for guides of different target sizes, areas and columns which are organized on named layers for each type of guides to easily show/hide them.
    since the the last update (27.5 AI on macOS) ALL guides are showing up whether or not the layer containing these guides is hidden or shown which results in showing all guides for 4, 5 and 6 column layouts as well as all… more

    7 votes

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    4 comments  ·  Layers  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    A configuration modification has fixed this problem. It may take up to 24 hours for your Illustrator to show the changes resulting from this update.

17. Type On Path bug with OpenType-SVG fonts

    • Apply a text to a curved path.
    • Apply a color font like Trajan to the curved text. This results in incorrect glyph rotation.
    • The rotation issue is no visible with CFF glyphs.

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is no longer happening in the latest releases. Please comment back if it does not for you.

18. White-to-black gradients in opacity masks don’t go fully transparent

    For opacity masks, 100% White should represent a 100% absence of masking and 100% Black should represent 100% masking (like in Photoshop).

    The current system in Illustrator seems very unintuitive and flawed – a basic white to black gradient does not even totally obscure an image/object at one end of the gradient.

    It shouldn't be the case that you then have further reduce the opacity of the gradient colours to achieve a standard gradient effect.

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    6 votes

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Make sure you use RGB black instead of Grayscale black in your gradients when making opacity mask in a RGB-based document to avoid shallow blacks and not fading to a complete zero.

    More on that in the comments.

    If you happen to have the same problem, please still add a vote to the request, to track statistics.

19. Illustrator 2021 Won't Load - I have already contacted Customer Care. They were not able to help.

    Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6

    I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have an iMac running Big Sur with Illustrator v24.3 and have a Macbook Pro running Catalina with Illustrator v25.0. So far I don't have any problems running v25.0 on the Macbook Pro under Catalina. In addition, I am running Extensis Suitcase Fusion v21.2.1 on both machines under both operating systems. I have been in contact with them as they are hoping to release a version that is supported on Big Sur. But when Illustrator v25.0 on Big Sur just bombed on its own, just like everyone else here (about the same time) I was able to somehow get it to load up into Safe Mode (don't ask me how I did it because like everyone else, I have seen Illustrator just sit there on the load screen regardless of it trying to initialize or do one of its many Diagnostic tests). But I was only able to get it to open in Safe Mode a couple of times. When it did, Illustrator identified that it had a problem with the Suitcase Fusion plug-in. I have since disabled the plug-in just for Illustrator through Suitcase Fusion and still, Illustrator will not load, even to a diagnostic state. But Adobe needs to understand that the simultaneous moment that multiple users experienced an abrupt shutdown of Illustrator and it not loading with the acceptable wait time, that there is something much more than "old residual files" present. There shouldn't be any reason that an Adobe employee needs to be inside monkeying around user's machines. Just like when the Create Suite was the latest product line before CC, it needs to provide a Tool Cleaner program to rid of all these "old" files for us now. Or during the large push of CC 2021, the installer should remove all instances of CC 2019 and CC 2020. (I just looked in my Applications Folder and found those folders for those previous releases. I removed them.) Please find a fix ASAP for us that have moved to Big Sur and want to run the latest version of Illustrator beyond v25.0.

    I just tested the process of editing an AI file in Illustrator v25.0 and then opening it up in Illustrator v24.3. There doesn't seem to be any issues with the file opening with a legacy program. I edited the file on my Macbook Pro running Catalina and Illustrator v25.0 and then opened the file on my iMac running Big Sur and Illustrator v24.3. In addition, I have re-installed the Suitcase Fusion plug-in for Illustrator v24.3 and have no issues so far even though the iMac is on Big Sur.

    Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6

    I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have… more

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20. Rotate tool dialogue box won't appear

    After selecting the rotate tool, rotate dialogue box won't appear.

    a dialogue box will appear only if I double click on the rotate tool but then I am not able to move the anchor point to the center of the object.

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the comment, the way to call the dialog and to define the arbitrary rotation pivot is to Opt/Alt+Click the desired position when the tool is picked.

    However, this does not work well sometimes, especially with a pen and a tablet, and you can upvote the problem here: http://illustrator.uservoice.com/forums/601447/suggestions/32613901