Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
186 results found
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Dialog windows move / float to the left Bug Report: Floating windows drift offscreen (see attached video).
Adobe Illustrator 26.4I tried reverting to older versions of Adobe Illustrator, but the issue exists for them as well; To me, that suggests the problem is related to the beta macOS. I am raising this bug now because the issue could present itself as users upgrade to macOS Ventura this fall.
System Info:
I am running MacOS, Ventura, Version 13.0 Beta (22A5311f) on iMac M1 (2021) with 8MB RAM.5 votesResolved (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issues is fixed in macOS 13 Beta 5
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Round corner not showing, object select not showing multi-select round corner only shows with regular select tool but not direct select tool
when using direct select tool, would not outline selected object
round corner mod would only show up for default shapes, if anything is divided or combined the round corner stops showing.Why do we need to vote for bugs to be fixed?
shouldn't all bugs be fixed?? i mean it's not a new feature we are requesting.5 votesThis happens when edges get hidden.
Enable them back with View > Show Edge (or Cmd/Ctrl + H).
Also, you can edit your corner values precisely with Corners field in Control and Properties panel. The Shape section in Transform panel allows you to do the same for live shapes.
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Anchor Points Malfunctioning I regret to report that, after updating to Adobe Illustrator CC 2019 and upgrading my OS Mojave, the anchor points have become rather fickle, especially with the Direct Selection tool. The shape will look the same once drawn with the Pen Tool, and the anchor points will still be there, but they are invisible. They can still be tampered with, but after releasing the mouse they will disappear. The same issue applies to the rectangular grid tool. Anchor points can be edited and seen with the curvature tool; that is about the only way to do so without the anchor…
5 votes -
Tool panels are enlarged or scaled up Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.
Solutions helpful as I cannot have as many panel open as they now take up so much space!
5 votes -
High Sierra (macOS 10.13) GPU rendering issues with few CMYK document - Intel Graphics Rendering issues with few CMYK files as illustrated in the screenshot
5 votesIssue has been resolved by Apple in 10.13.6
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Hide edges not working When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.
4 votesAs far as I know, the auto-keying an object in a selection was a bug introduced in one of versions, not caught in time and slipped into the release, later fixed.
Since no object is forced as a key right now, I assume there is no need in having its bold outline to be hidden when Hide Edges is active, since these two factors rarely meet... However, if you have a workflow that requires to have both — I encourage you to file it as a feature request with some examples.
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Rectangle tool draws slightly rotated rectangle Update 24.2 - When drawing a rectangle (by selecting the rectangle tool, clicking on the artboard, and entering desired dimensions), the resulting rectangle is slightly rotated, skewed or tilted. It's not noticeable until it's viewed in outline mode.
To confirm this, I create a 1" x 1" square with the rectangle tool. Then drag the ruler origin to the top left anchor point. The transform palette confirms this anchor point is at x=0, y=0 (as expected). Then I select the top right anchor point and see that its coordinates are x=1, y=-.0022. The y-value should be 0.4 votesAs per the comment, the solution might be to check the Constrain Angle value in Preferences > General (Cmd/Ctrl + K) — it should be 0.
If you still have this issue when it’s set to 0, please comment.
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Gradient stroke cannot be cut and pasted. Reproduction:
- Draw a path with a gradient stroke and no fill.
- Select and cut or copy the path.
- Paste. Normally, In Front, Behind, or In Place.
- The expected result is, of course, a new copy of this gradient-stroked path.
- Actual results range from a copy of the path with the stroke expanded, an image that was cut and paste sometime last week, or an error popup that says "This operation cannot complete because of an unknown error [PDF!]"
Seen on OSX 10.14.6 with AI 24.1 and AI 24.1.2.
4 votesAs per the comment from the OP, the LaunchBar clipboard manager seems to not be compatible the Illustrator format. The same happens with other clipboards managers, including the default one for Windows. However, there are reports it used to work with previous versions of Illustrator. If you have more details on this, or the same problem, — please comment.
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Can't select multiple anchor points with direct selection tool The Direct Selection Tool does not select anchor points. When the DS tool hovers over object, the outline appears, but no anchor points appear. Neither can be selected and activated. When DS tool hovers over an anchor point, I can move that one point only. DS tool behaves exactly same as Anchor Point Tool. I cannot select several anchor points at once, and move / align / delete / distribute / join them. Win 10.1903 AI 24.0
4 votesAs per the comment, this can happen due to the accidentally hiding the edges with Cmd/Ctrl + H hotkey (View > Show/Hide Edges).
Please check if this helps and comment back if it does not.
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Pixel number inconsistency Windows 10? (most recent and just updated yesterday)
Illustrator 22.1 (64bit)When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.
Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.
Flaming dumpster fire. I…
4 votesThe intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.
If you set anything else, Illustrator will scale the image accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).
There is no way to write a custom resolution AND maintain the desired size at the same time.
The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).
Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point…
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Text always shows as black Sometimes, when I apply color to a text box (using the swatches or the eyedropper) the color shown on screen is black even though in the Appearance panel the Fill is the one I applied.
I made a screenshot (attached) to demonstrate4 votesResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
The attached screenshot displays the FILL color underneath the CHARACTERS in the APPEARANCE panel therefore any change applied to the FILL will not be displayed, to display it correctly please move the FILL color row on top of the CHARACTER row (Click & Drag) in the Appearance panel.
Hope this helps to resolve this issue.
With Best Regards,
Raghuveer Singh
Illustrator Team -
Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks. Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.
4 votes -
Welcome screen Illustrator CC 2019 Customize the Welcome Back screen: Right now the "Start a new file fast" screen shows various options including an A4. I'm not in the EU. Where's the US Letter size? That would make the most sense in the US. Where can I edit that group? How do I clear the list of most recent?
4 votesYou can do cmd/ctrl + N, select print section and go to A4. You will find the A4 size in the unit you want.
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Document won't save Hi there.
I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???3 votesThe problem got solved by resaving the original document and no longer can be reproduced.
If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.
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Stop asking about switching to the Touch interface I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.
3 votesHi,
Sorry to hear that this dialog was annoying you so much. I am glad to share that this has been removed from the latest release of Illustrator. Please upgrade to latest version to get rid of this issue.
Thanks
Anish Kumar
Illustrator Team -
Selection tool, bounding box Square did not fill with the fill color I selected. The objects are all pixelated and not clear. Bounding boxes keep disappearing. Objects moving back to previous positions.
3 votesIllustrator can display artwork in Preview mode and Outline mode — with only lines edges drawn. You can switch between this modes with Cmd/Ctrl+Y hotkey or via View > GPU/CPU Preview / Outline command.
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Can't work on a server - crashing and not saving files I recently updated my OS to High Sierra V. 10.13.3 and have Illustrator CC18 22.0.1. I work on a server and at first, every time I tried to resave a file for the second time it would crash. Now all of a sudden I am able to save once and when I try to save the second time it says it can't and I have to save the file with a new name. It also keeps making .tmp files. If I work off of my server on my desktop this does not happen.
3 votesPlease upgrade to macOSx beta: https://beta.apple.com/sp/betaprogram/.
Please review, our support policy on network drives: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
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Problems with exporting PSD I am having an hard time exporting my file as photoshop file
2 votesIllustrator app cant save anything when disks are full. Please try to free some space and try again.
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Pattern Brush 'Hue Shift' does not result in correct appearance of stroke color This issue is not new and occurs for a few years at least.
I i apply at a pattern brush > Colorization > Method: Hue Shift, the key color does not represent the same color of the choosen stroke color when the brush is applied to a Stroke. The color is always way off. I am well experienced in Illustrator (and certifeid by Adobe) but i can not find any thing i did wrong. That's why i am almost sure this issue is a bug. But please, tell me i am doing something wrong. That way i can help my…2 votesThe solution provided in the comments below.
However, when the key color is automatically gets set as the white (or any grayscale tint) as the most prominent color, the hue shift gets calculated wrong.
If you think Illustrator should pick another color in cases like this — please continue voting.
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Illustrator changing color values every time I reopen program v 26.0.2 I'm on a brand new MacBook Pro and I'm using illustrator from the cloud version 26.0.2 on Mac Monterey v 12.1. Every time I close out a file and reopen it the hex colors are changed. I have never touched the setting on my colors. I've attached an example below. You can see that when I was previously working in the file I listed the hex code, but now when I open it it is different. Please help. This is making my branding impossible and I'm turning in projects incorrectly as a result.
2 votes
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