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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7520 results found

  1. grabbing tiny things

    BUG!!!!! not a new idea quit trying to shirk responsibility by calling flaws "new ideas!" It feels like im dealing with a con man or something

    you cannot grab menus and move them because you made no place to grab so you have to close it just to move !

    the 4 bezier curve tools use to be easy to to expand to a tear off then you made it a little harder because you had to grab the top of the bar, then you made it harder by putting the tiny little grabber bar an inch away and even…

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  2. Small Caps no longer working as it should

    Illustrator 2017.1.0. Setting the Small Cap percentage no longer works for some fonts. They seem to have their own default setting that is unaffected by changing the percentage in the Document Setup window. In the attached example, Small Caps is set to 90%. In the first two font examples, you can see it's nowhere near that. If I change the setting, the bottom word will change but the top two remain the same. This is terrible!!

    1 vote

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  3. Sluggish tool bar

    You mean "fix" illustrator this is a problem not a new idea.

    1. When you try to change to the second tier in the tool bar (i.e. from rotate to mirror there is a long lag. It used to be so easy you just slide over now you have to hold the mouse on the thing for 3 seconds and the it pops over to the side then you have to scroll over and release. Why did you make it slower in the most recent version when it worked fine for years?

    2. can't toggle to minus Magnifying glass tool with option…

    1 vote

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  4. Resize handles offset from selection

    For some reason, all of my resize handles are offset from the actual object that's selected. I'm not sure what causes this problem, but it makes the entire app very difficult to use.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. Can't save color themes even when signed in

    I'm trying to save a color theme but when I mouse over "Save" it says "You must sign to save color themes" even though I am already signed in according to the Help drop down menu. As a result I can't save any color themes. I'm using the 1 week trial version of Adobe Illustrator called Adobe Illustrator CC Tryout 2017.1.0 Release.

    1 vote

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  6. USB iPhone tether connection causes bugs in AI CC 2017 Layers panel

    When a USB connection is made to iPhone for internet tethering, Illustrator CC 2017 Layers panel:

    1. Won't allow toggling the lock or eye icons unless clicked several times each.

    2. Won't allow slide up and down the locks or eyes to lock/unlock or show/unshow everything.

    3. Won't allow naming a layer unless done from options.

    4. Won't allow dragging square of an object from one layer to another.

    All resolve upon disconnecting the USB iPhone internet tethering connection.

    1 vote

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  7. Illustrator stops working and closes

    This is simple enough, and I'm sure I'm not the only one this happens to, but this has been happening for years, every time I get started I do about an hour of work then its complains it has stopped working and closes! No save option, no autosave, no back up, nothing!

    A very simple way to fix this, have an autosave!

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  8. Self-moving object down

    Automatically moveing the selected object down while holding, or quickly press several times the shortcut ctrl -

    1 vote

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  9. Can't

    I get a an error message every time i log into AI. Then on top of it the program is not saving my workspaces. It drives me crazy to have to open Tools, Controls, Swatches, Layers, etc every time I start. Please help me out.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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    We are closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  10. Crash when vectorising any image

    Hello, I have an Adobe Cloud account and am using the latest version of illustrator CC. I cannot vectorize images any more. It crashes whatever setting I use.

    I tried to desactivate the GNU processor but to no avail. I tried on several images kind and format, but Illustrator won't accept any. They do open and the vectorization begins but it crashes before finishing. and no explanation is given just that a problem occured and that the application will close.

    This is very problematic as I need to vectorize images. Please help me, Adobe-Kenobi, you are my only hope !

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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    we are closing the ticket due to lack of communication.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  11. When i save a document as a PDF the first page is empty

    When i save the file as a PDF the first page is empty, the rest of the document is ok but the first page is blanc

    0 votes

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  12. I can't change stroke colour after I used the shape builder tool

    After using the shape building tool to combine shapes together to create a specific shape and change the stroke to a colour with a specific stroke weight then later when I try to change the stroke colour it does nothing, it show up different when it's in isolation mode though. I've tried to add a thicker stroke line and that shows the new colour I've chosen behind the first colour so the shape developed two stroke colours in one and I have no idea how to fix it, even if I copy and paste the shape then try to change…

    0 votes

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    2 comments  ·  Strokes  ·  Admin →
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  13. "Scale Strokes and Effects" in Windows works contrary

    Hi, after the last update I found that "Scale Strokes and Effects" works contrary to what I knew. When the "Scale Strokes and Effects" is "on" does not scale and when I turn it off it scales the stroke..

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    1 comment  ·  Strokes  ·  Admin →
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  14. Cut and paste doesn't paste to the selected object any more

    Tricky to describe but if I want to quickly get an item to the back of my object stack within a layer, I would normally "cut" with Ctrl-X, selected the background object (say a big rectangle of colour you're using as the bg) then hit "paste" with Ctrl V. It would then paste this object on top of the selected object and behind everything else...

    Now it just pastes on top of everything regardless of which object you have highlighted. Strangely, "paste in place" with Ctrl-F will place the object on top of the highlighted background object as I want…

    0 votes

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    1 comment  ·  Layers  ·  Admin →
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  15. Highlighting text leads to disappearing artboards

    This tends to only happen when I have minimized the screen to be half of my desktop size. Whenever I highlight text in Illustrator the artboard disappears and it only comes back when I've selected the selection tool and click in the work space.

    0 votes

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  16. Intense Lag Illustrator 24 (Windows11)

    I have intense lag regardless of file size. Whenever I begin to zoom or pan, display takes at least 5 seconds to update. I have uninstalled and reinstalled illustrator. Upon reinstall, the software works perfectly fine. When I close it, then reopen, the lag persists.
    Here are my PC specs:
    Device name VENGEANCE
    Processor 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz
    Installed RAM 64.0 GB (63.8 GB usable)
    System type 64-bit operating system, x64-based processor
    GPU 4090

    0 votes

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    0 comments  ·  Performance  ·  Admin →
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  17. Can't copy paste between tabs using the keyboard shortcut

    I've found lately that copy pasting content from one open document to another doesn't work when using the Ctrl-V shortcut. Manually selecting Edit->Paste from the menu seems to work as a workaround.

    I'm using Illustrator 28.7.1 64-bit on Windows 10 21H2

    0 votes

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  18. Bug Report: Chinese Character Multiplication and Overlapping in Adobe AI Version 27.3.1

    The latest version of AI, version 27.3.1, has a bug that causes Chinese characters to multiply and overlap when typing without pressing Enter. This issue was not present when reverting to the previous version. Please fix this bug as soon as possible.

    0 votes

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  19. two points disappeared from all my files in Hebrew

    After Ai update two points= : disappeared from all my files in Hebrew and left a blank space, what to do?

    0 votes

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  20. Worse situation on M1 macs

    macOS Monterey V 12.0.1 (M1 chip)
    Illustrator Desktop V 26.0.1

    Recently I noticed, that performance have some bugs.
    It is often, that screen smudges like in screenshot. and thats everyday issue. I need to zoom in and move around, then it disappears. now even Pink stripes showed up, which doesn't disappear...
    Also, sometimes when I start new document (from template), there is the pink blink (very short, few mili seconds and the same colour like in screenshot)

    Today I saw new update for Ai, so updated, will see if this issue was

    0 votes

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