7825 results found

1. Copying and Pasting Text from a Word Doc instantly crashes Illustrator

   I'm using the latest version of Adobe Illustrator on Windows 10. After my first crash, I re-opened Illustrator and created a new document. Before doing anything else, I switched over to the .docx file I had open in WPS Writer and copied some of the text that was there to my Clipboard. Once I switched back to Illustrator, clicked on the artboard and pressed Ctrl+V, Illustrator immediately stops responding and crashes.

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2. Dysfunction rendering CPU and GPU AMD Radeon R9 M395X 4 Go (iMac)

   Hello,

   When GPU rendering is enable, the colors rendering are not the good one.
   When CPU rendering is enable, scrolling are very very slow, and the colors rendering are not good too, but more good than with GPU rendering.

   This bug has arisen by MacOS Sierra to MacOS Hight Sierra update.
   Before this update, everything worked perfectly.

   I called Apple Care Hotline.
   they could do nothing to assist him.

   I have an iMac i7 4 Ghz with AMD Radeon R9 M395X 4 Go (iMac), 40 Go RAM.
   I’m on Creative cloud, and all my adobe softwares are updated.

   Thanks.

   Guillaume

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. win7 21.0.2新建文件開不了，但是21.0.1就可以新建文件

   win7 21.0.2新建文件開不了，但是21.0.1就可以新建文件

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4. all my guides are missing

   all the guides like intercepts and centre are disappeared. I have reset more than once, but nothing changed.

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5. Cannot open file with Bridge

   I am using the latest version of Illustrator, CC2017.
   Often, an Illustrator file will not open with Bridge. Bridge is also the latest version. CC2017. Initially, files will open normally.

   No other application has this problem.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Hi,
   We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
   Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

6. Text is broken up when layered on top of any other object. Prints fine.

   Text is broken up when layered on top of any other object. Prints fine.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Distorted Rotated text in an "Envelope"

   Rotating text that is within an "Envelope" shape distorts the text. It shouldn't.

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. Copy and paste object values error

   9 times out of ten when I copy and paste a simple object like the one on this art board, it pastes as the objects text values. It is really annoying.

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Glad to hear your problem got resolved. Closing the post

9. Type and Text Sizing

   Illustrator CC 2017

   I was adding a Type/Text box into my design when Adobe Illustrator stopped working and not responding. Then when I was able to get it back up I could place a Type/Text box in my design but the box was filled with lines and lines of unwanted text. I got that fixed but now the text comes up at barely 1/16th of an inch and I am unable to change the font size. I have done everything that everyone has suggested and I have also uninstalled the program and re-installed it and the problem is still occurring. I really need to get this fixed ASAP

   Illustrator CC 2017

   I was adding a Type/Text box into my design when Adobe Illustrator stopped working and not responding. Then when I was able to get it back up I could place a Type/Text box in my design but the box was filled with lines and lines of unwanted text. I got that fixed but now the text comes up at barely 1/16th of an inch and I am unable to change the font size. I have done everything that everyone has suggested and I have also uninstalled the program and re-installed it and the problem is still occurring.… more

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10. Changing font by typing first character isn't working illustrator cc

    Changing/selecting font by typing first character is not working
    or scrolling with arrow has no preview.
    illustrator cc

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    Request to Contact Support  ·  4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. Printing to PDF = Can't print the illustration. File I/O error has occurred while it's printing

    Adobe Ilustrator CC 2017.1.0 Release

    I have a 93in x 117in artboard which I am trying to print to PDF. I go to File > Print and choose "Adobe PDF" as printer. Illustrator starts saving the file then prompts me to say, "Can't print the illustration. File I/O error has occured while it's printing."

    Please help.

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    2 comments  ·  Print  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Illustrator CC 2017 (macOS 10.13) crashes unexpectedly in High Sierra.

    I was creating a second artboard and about to save my file when the program just crashed. This is the third time this has happened since I upgraded and before I realized there was a compatibility issue. Also, when opening Illustrator first thing in the morning after turning the computer on, it is back to taking a long time to open, usually getting hung up on the Perspective.aip.

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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Delete…  ·  Admin →
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13. High Sierra: "Package" function doesn't work

    Hi everyone. On High Sierra the "Package" function doesn't work properly (Illustrator 21.1.0). The fonts are packed completely, the links sometimes too, but often there are a lot missing links. The document itself is not saved into the packed folder. A message appears, that the packaging couldn't be done.

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    Request to Contact Support  ·  0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Artboard list drops off when saving

    With multiple artboards setup. "Save a copy" to EPS and select "Use Artboards" Select "all".

    EPS's export fine, artboards still in there, but artboard listing drops all but top artboard. If you click around a bit, they re-appear.

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Nitish Agarwal (Illustrator on Web/iPad Team) responded

    Hi,

    Thanks for responding
    As this is fixed with latest version. I am marking this as done.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

15. Rendering and performance issue

    Terrible!!! It generate non stop file can not be displayed not enough memory! there is enough memory on my iMac also no other application running at the time! it can not even run a simple vector line ...not even huge! its only 24" x 18''!!!!!

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16. Failure to Launch on OS X 10.12 (Sierra)

    Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

    Process: Adobe Illustrator [14804]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [14804]
    User ID: 501

    Date/Time: 2017-10-05 01:51:31.953 -0700
    OS Version: Mac OS X 10.12.6 (16G29)
    Report Version: 12
    Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

    Time Awake Since Boot: 680000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCCRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXCCORPSE_NOTIFY

    Application Specific Information:
    /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/../Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
    terminating with uncaught exception of type devtech_private::OSStatusException
    abort() called

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 libsystemkernel.dylib 0x00007fff98147d42 _pthreadkill + 10
    1 libsystempthread.dylib 0x00007fff98235457 pthreadkill + 90
    2 libsystemc.dylib 0x00007fff980ad420 abort + 129
    3 libc++abi.dylib 0x00007fff96c0094a abortmessage + 266
    4 libc++abi.dylib 0x00007fff96c25c2f defaultterminatehandler() + 267
    5 libobjc.A.dylib 0x00007fff97735713 _objcterminate() + 124
    6 libc++abi.dylib 0x00007fff96c22d49 std::terminate(void ()()) + 8
    7 libc++abi.dylib 0x00007fff96c227be _cxathrow + 121
    8 com.adobe.PDFSettings 0x00000001095968e5 devtechprivate::ToUnicode::ToUnicode() + 97
    9 com.adobe.PDFSettings 0x0000000109596a00 devtechprivate::UnicodeConversion::ToUnicodeSize(unsigned char const, unsigned long, unsigned long, EncodingInfo) + 36
    10 com.adobe.PDFSettings 0x0000000109596224 devtechprivate::UnicodeUtil::ToUnicodeSize(unsigned char const, unsigned long, EncodingInfo) + 30
    11 com.adobe.PDFSettings 0x0000000109596287 devtechprivate::UnicodeUtil::StringToUnicode(unsigned char const, unsigned long, devtech_private::Buffer<unsigned short>&, EncodingInfo) + 45
    12 com.adobe.PDFSettings 0x0000000109596525 devtech_private::ZString::StringToPooledUnicode(unsigned char const, unsigned long, devtech::EncodingInfo) + 107
    13 com.adobe.PDFSettings 0x0000000109596674 _GLOBALIa + 84
    14 dyld 0x00000001021c2a1b ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 385
    15 dyld 0x00000001021c2c1e ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
    16 dyld 0x00000001021be4aa ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 338
    17 dyld 0x00000001021be441 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 233
    18 dyld 0x00000001021bd524 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 138
    19 dyld 0x00000001021bd5b9 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75
    20 dyld 0x00000001021af47a dyld::initializeMainExecutable() + 195
    21 dyld 0x00000001021b38c6 dyld::main(machoheader const, unsigned long, int, char const, char const, char const, unsigned long) + 3966
    22 dyld 0x00000001021ae249 dyldbootstrap::start(machoheader const, int, char const, long, macho_header const, unsigned long*) + 470
    23 dyld 0x00000001021ae036 dyldstart + 54

    Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

    Process: Adobe Illustrator [14804]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [14804]
    User ID: 501

    Date/Time: 2017-10-05 01:51:31.953 -0700
    OS Version: Mac OS X 10.12.6 (16G29)
    Report Version: 12
    Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

    Time Awake Since Boot: 680000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0… more

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing.

17. Crashes on "Cancel" in Keyboard Shortcuts Window

    1. Illustrator CC 2017 (21.1.0)
    2. Pressed "Cancel" in the Keyboard Shortcuts window.
    3. Expected Keyboard Shortcuts window to close without saving changes.
    4. Illustrator crashes

    No plugins installed.

    Removing preferences resolves the bug, but something in the process of re-setting my preferences makes the bug return.

    Please let me know if you require further information.

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

18. Text selection not showing highlighting after macOS High Sierra 10.13 download

    When selecting any text, the text is not highlighted, thus removing my ability to know what I have selected. I am running a mid 2010 MacBook Pro. All was working well until I updated to macOS High Sierra 10.13. I have done all work arounds with no success.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator team

19. Swatches disappear

    I've been experiencing this phenomena in which my swatches would disappear every now and then. One day, I'll have all the default swatches available in the swatch menu, other days, it'll only be the color white.

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

20. File preview is corrupted, when bottom layer is hidden

    All Round Join/Round Cap strokes are incorrectly shown as Miter Join/Butt Cap in preview on MacOS when file is saved with bottom-most layer hidden. Contents or name of bottom layer do not change behavior.

    Adobe Illustrator CC 2015.3.0 on MacOS Sierra 10.12.6

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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