220 results found

1. Can't select multiple anchor points with direct selection tool

   The Direct Selection Tool does not select anchor points. When the DS tool hovers over object, the outline appears, but no anchor points appear. Neither can be selected and activated. When DS tool hovers over an anchor point, I can move that one point only. DS tool behaves exactly same as Anchor Point Tool. I cannot select several anchor points at once, and move / align / delete / distribute / join them. Win 10.1903 AI 24.0

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   6 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the comment, this can happen due to the accidentally hiding the edges with Cmd/Ctrl + H hotkey (View > Show/Hide Edges).

   Please check if this helps and comment back if it does not.

2. Properties panel auto select field contents

   Illustrator v24.0
   Mac OS Mojave 10.14.6

   Since the Properties panel was introduced in Illustrator, it won't allow selecting an item, then click once on a field name, such as W for the width field, and automatically select the contents of the field so you can then just enter a new value or use the arrow keys to change the value.

   It works fine in the Control bar and other panels, just not in Properties.
   It works in the Properties panels of InDesign and Photoshop, as well.
   Was hoping it would be fixed in Illustrator 2020, but still not.

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   1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems to be fixed in recent version of Illustrator.

   Clicking a caption of a filed in Properties (if the caption exists for a value) does select the whole value, like it does in other panels.

   Please verify and reply back.

3. Pixel number inconsistency

   Windows 10? (most recent and just updated yesterday)
   Illustrator 22.1 (64bit)

   When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.

   Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.

   Flaming dumpster fire. I am inexpressibly frustrated that I have to pay you over $400 annually for a flaming dumpster fire of a product.

   Windows 10? (most recent and just updated yesterday)
   Illustrator 22.1 (64bit)

   When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.

   Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.

   Flaming dumpster fire. I… more

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   5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.

   If you set anything else, Illustrator will scale the image  accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).

   There is no way to write a custom resolution AND maintain the desired size at the same time.

   The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).

   Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point is 1/72 of an inch (in PostScript tradition), and inch is exactly 2.54 mm. This continuity allows to mix digital and print media assets.

   TLDR

   If you design in pixels and export images for screen intent — use 72 PPI.

   If you design for print and export images in inches or millimeters or other real-world units — use any other resolution.

   However, comments about this are welcome. World changes constantly, and the once obvious solution might not be clear for new generations. Please share your thoughts.

   The intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.

   If you set anything else, Illustrator will scale the image  accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).

   There is no way to write a custom resolution AND maintain the desired size at the same time.

   The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).

   Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point… more

4. Text always shows as black

   Sometimes, when I apply color to a text box (using the swatches or the eyedropper) the color shown on screen is black even though in the Appearance panel the Fill is the one I applied.
   I made a screenshot (attached) to demonstrate

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   The attached screenshot displays the FILL color underneath the CHARACTERS in the APPEARANCE panel therefore any change applied to the FILL will not be displayed, to display it correctly please move the FILL color row on top of the CHARACTER row (Click & Drag) in the Appearance panel.

   Hope this helps to resolve this issue.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

5. Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

   Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

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   Resolved (Comments Open)  ·  3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Welcome screen Illustrator CC 2019

   Customize the Welcome Back screen: Right now the "Start a new file fast" screen shows various options including an A4. I'm not in the EU. Where's the US Letter size? That would make the most sense in the US. Where can I edit that group? How do I clear the list of most recent?

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   11 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   You can do cmd/ctrl + N, select print section and go to A4. You will find the A4 size in the unit you want.

7. Document won't save

   Hi there.
   I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The problem got solved by resaving the original document and no longer can be reproduced.

   If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.

8. Stop asking about switching to the Touch interface

   I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Anish Kumar responded

   Hi,

   Sorry to hear that this dialog was annoying you so much. I am glad to share that this has been removed from the latest release of Illustrator. Please upgrade to latest version to get rid of this issue.

   Thanks
   Anish Kumar
   Illustrator Team

9. Selection tool, bounding box

   Square did not fill with the fill color I selected. The objects are all pixelated and not clear. Bounding boxes keep disappearing. Objects moving back to previous positions.

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Illustrator can display artwork in Preview mode and Outline mode — with only lines edges drawn. You can switch between this modes with Cmd/Ctrl+Y hotkey or via View > GPU/CPU Preview / Outline command.

10. Can't work on a server - crashing and not saving files

    I recently updated my OS to High Sierra V. 10.13.3 and have Illustrator CC18 22.0.1. I work on a server and at first, every time I tried to resave a file for the second time it would crash. Now all of a sudden I am able to save once and when I try to save the second time it says it can't and I have to save the file with a new name. It also keeps making .tmp files. If I work off of my server on my desktop this does not happen.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please upgrade to macOSx beta: https://beta.apple.com/sp/betaprogram/.

    Please review, our support policy on network drives: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

11. Envelope Distort, Layers, and Illustrator Performance Bug

    I've recently come across a bug with the envelope distortion tool. The bug happens when I use the Make with Warp effect on text. When this is applied, all the layers and sub-layers get frozen with no ability to see the thumbnail preview or to open or close any of the layers. This also affects the ability to hide or preview any layer, lock or unlock, and/or select anything in the layers.
    This also causes Illustrator to run very high ram while causing unresponsiveness and difficulty in processing and sometimes the inability to save files.

    So far, the work-a-rounds that I have found are to either expand the appearance of the effect or to go into the effect and change the font, either to a new one or re-select the original font.

    There seems to be a bug with a font selected and the envelope distortion effect that causes the layers and the program to glitch, brick, and become immensely slow at processing.

    I'm attaching a file that has this error saved in it.
    When typing this, I am working on a Windows PC that is up-to-date and running the latest up-to-date version of Illustrator.

    I've recently come across a bug with the envelope distortion tool. The bug happens when I use the Make with Warp effect on text. When this is applied, all the layers and sub-layers get frozen with no ability to see the thumbnail preview or to open or close any of the layers. This also affects the ability to hide or preview any layer, lock or unlock, and/or select anything in the layers.
    This also causes Illustrator to run very high ram while causing unresponsiveness and difficulty in processing and sometimes the inability to save files.

    So far, the work-a-rounds that… more

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    8 comments  ·  Meshes, Distortion  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the comment from the developer of the LTTR/INK plugin, this issue is going to be fixed in the upcoming update of the tool.

12. Type on path not converting to outline

    Operating System: OS X Ventura 13.4.1 (c) (22F770820d)
    Version of Illustrator: 27.7

    I have an artwork which includes some type on a path (circle). When I go to send the file to a printer (PDF), I always outline the text as we've had issues in the past. For this artwork I've selected all the content and selected 'Convert to Outline', which has worked fine on all the type except the type on a path elements which just disappeared. I restarted Illustrator, but this didn't solve the problem.

    The Type on a Path was part of a group, so I then drilled down to an element level and tried each part in turn. It was a bit random, one part would outline, while othesr just disappeared again. The font being used was Knockout by Hoefler&Co.

    After a few attempts I managed to get some parts to outline while others continued to disappear so I had to make up a new group using those paths that did outline properly.

    I've never experienced this bug before, so perhaps it's something new?

    Operating System: OS X Ventura 13.4.1 (c) (22F770820d)
    Version of Illustrator: 27.7

    I have an artwork which includes some type on a path (circle). When I go to send the file to a printer (PDF), I always outline the text as we've had issues in the past. For this artwork I've selected all the content and selected 'Convert to Outline', which has worked fine on all the type except the type on a path elements which just disappeared. I restarted Illustrator, but this didn't solve the problem.

    The Type on a Path was part of a group, so I then… more

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue appears to be fixed in 27.8.1.

    Please comment if you still have it.

13. Problems with exporting PSD

    I am having an hard time exporting my file as photoshop file

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Illustrator app cant save anything when disks are full. Please try to free some space and try again.

14. Pattern Brush 'Hue Shift' does not result in correct appearance of stroke color

    This issue is not new and occurs for a few years at least.
    I i apply at a pattern brush > Colorization > Method: Hue Shift, the key color does not represent the same color of the choosen stroke color when the brush is applied to a Stroke. The color is always way off. I am well experienced in Illustrator (and certifeid by Adobe) but i can not find any thing i did wrong. That's why i am almost sure this issue is a bug. But please, tell me i am doing something wrong. That way i can help my customers.

    This issue is not new and occurs for a few years at least.
    I i apply at a pattern brush > Colorization > Method: Hue Shift, the key color does not represent the same color of the choosen stroke color when the brush is applied to a Stroke. The color is always way off. I am well experienced in Illustrator (and certifeid by Adobe) but i can not find any thing i did wrong. That's why i am almost sure this issue is a bug. But please, tell me i am doing something wrong. That way i can help my… more

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    10 comments  ·  Brushes  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The solution provided in the comments below.

    
    

    However, when the key color is automatically gets set as the white (or any grayscale tint) as the most prominent color, the hue shift gets calculated wrong.

    
    

    If you think Illustrator should pick another color in cases like this — please continue voting.

15. Illustrator changing color values every time I reopen program v 26.0.2

    I'm on a brand new MacBook Pro and I'm using illustrator from the cloud version 26.0.2 on Mac Monterey v 12.1. Every time I close out a file and reopen it the hex colors are changed. I have never touched the setting on my colors. I've attached an example below. You can see that when I was previously working in the file I listed the hex code, but now when I open it it is different. Please help. This is making my branding impossible and I'm turning in projects incorrectly as a result.

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    Resolved (Comments Open)  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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16. Type on path tool, cannot flip to inside the path

    Illustrator Beta 25.3 265@236190

    MacBook Pro (15-inch, 2019) macOS Big Sur v. 11.2.3, 32mg memory, 2.3GHz 8-core Intel Core i9, Radeon Pro 560X 4 GB Intel UHD Graphics 630 1536 MB

    Created a circle, attempting to use type on path tool, works find to place type outside circle, cannot drag the type inside the circle to be at the bottom. Shows there when I click and drag but when I release it places the text on the outside of the circle in a different location.

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    Resolved (Comments Open)  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Paths not dividing / uniting correctly (jittery paths)

    It seems that with more complex paths, using the unite and divide Pathfinder tools create jittery shapes (when you zoom in very very close, you can see that the merging / division isn't perfect and that shapes have been disfigured). Same with paths / shapes where smooth corner have been used: use of Pathfinder tool is going to disfigure them. (posted to the support on Twitter)

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If this does happen for you, please open your Pathfinder panel’s options and change the Precision value it has. Lowering the values improves results, especially on very long curved segments, but also increases the overall time a complex pathfinder operation takes.

    Please comment below if this advice helps — the team can use this feedback to reconsider the default value.

18. Type on a path tool resizing causes crash

    I have the latest version of Illustrator CC 2020 v. 24.0.3. Unfortunately, everytime I try to resize a type on path, Illustrator crashes. I have restarted the app and system and that didn't help.

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    Resolved (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Artboard units do not follow what is set in preferences (v 24.0.3)

    Set units to be in inches, but Paragraphs palette shows fields in points.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is no longer happening in the latest versions. If something similar happens for you — please comment of log a new bug report.

20. Set round corner numerically for multiple corners

    When multiple Anchor Points are selected, it would be nice to set the rounding numerically, in stead of by dragging the mouse.

    But unfortunately double clicking a Corner Widget let us set the value for only the clicked corner, and not for all selected corners.

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This can be done with the Corners field, located in the middle of Control panel, or in Properties.