Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
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Illustrator 24.1 metric precision broken So there was a new release Illustrator 24.1 the other day which I installed. Unfortunately, it looks like the engineers messed up and semi-broke the conversion routines from inches or whatever measurement is used internally to the metric units displayed to me as the user.
What used to be displayed as nice whole numbers or up to a maximum of three decimals, is now never an even number and always displayed with four decimals. Just to take an example, a dimension clearly intended to be precisely 10 mm is now displayed as say 9.9998 mm or 10.0003 mm.
This is…
22 votesI am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Version 24.0.1 becomes unresponsive I'm using Illustrator 24.0.1 with Windows 10 Pro
Since updating Illustrator keeps becoming entirely unresponsive midway through working with no warning and no way to save or quit.
Sometimes I can move the mouse over menu items, the drop down menu will be completely black and items 'appear' as I hover over them but I cannot click them. Other times I can not even access the menus and it is entirely unresponsive.
Since updating it has happened daily even when working on relatively simple artworks.
22 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Free Form gradient Line points gets deleted on changing opacity to 0 via Point Mode Making a freeform gradient point to 0% opacity works until the object is moved. The point will be removed on moving the object. This does not affect opacity greated than 0%.
22 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Sr. Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Selection Stuck Often when I select multiple object one will remain selected no matter where I click and what else I select. I have to "select all" then clink in blank space to get everything un selected. It's wasting a lot of time.
22 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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Blue learn box won't go away I cannot see part of my workspace because the blue learn box covers up the panels and I cannot get it to go away. How am I supposed to use your program when your supposedly helpful box covers up what I need to see in order to create projects? This is unbelievably frustrating, and I am probably going to have to use some other program to create my logo since I cannot use the work space because of this idiotic blue learn bubble that won't go away and can't be moved, apparently.
21 votesI am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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When changing UI scale, dropdownlist is shown inverted and the bottom item is not shown. macOS 10.14.6
Illustrator 2019, 2020Dropdown list is shown inverted when changing UI scale.
It seems to display correctly when I mouse over it, but the bottom item is not actually displayed.These defects can be resolved by making the UI scale the smallest.
This is a very troublesome problem as a script developer.
I expect an immediate fix.21 votesI am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Corner Anchor Points become Smooth in 24.1 Draw a straight line.
Add Anchor points twice
Use the Delete Anchor Point Tool to removwe the middle one.
The adjoining Anchor point become smooth instead of staying Corner (as in previous versions).
See also: https://community.adobe.com/t5/illustrator/anchor-point-glitch-during-removing-unnecessary-anchor-points-adobe-illustrator-24-1/m-p/10936870?page=121 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Alt + Scroll wheel doesn't zoom Just updated to 23.05 (64 bit windows 10) and the alt+mouse wheel no longer zooms. It just scrolls left and right same as CTRL+mouse wheel. If I use ALT+Shift+Mouse wheel it does scroll.
21 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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Libraries Panel Disappears and cannot be accessed once reopened when you use Ctrl + [ after selecting a swatch or asset from it. When editing objects colors using swatches, or pulling in an item from the library, if you immediately use Ctrl+[ to change the layer your selection is on, it closes the library panel. When reopened, none of the items in the library appear in the panel, and you cannot save changes to any assets you have currently open
21 votesI am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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reading XMP data in scripts broken by 25.4 update. Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).
It appears to be getting the error on this line:
ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');
Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.
Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4
// load XMP Library
function loadXMPLibrary() {
…if (!ExternalObject.AdobeXMPScript) { try { ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript'); } catch20 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We have the fix available in the latest prerelease build 26.0
Please update Illustrator using Adobe Creative Cloud application to the latest prerelease build from prerelease section
Warm Regards,
Aishwarya G Gadodia -
Photoshop Effects Dialog not Scaled when UI is scaled. User interfaces that open within the workflow scaling incorrectly
System Information overview:
Dell 17-R3
Display: 17.3-inch UHD (3840 x 2160)
Chipset: Intel GL82HM170 PCH
Integrated graphics: Intel HD Graphics 530
High performance graphics: NVIDIA GeForce GTX 980m
CPU: Intel i7-6820HK
RAM: 32.0 GB DDR4-2133 DDR4 PC4-17000
Windows 10 Pro
Version 1809
OS Build 17763.253(detailed system information attached)
Adobe Illustrator 23.0.1 (64-bit)
User interfaces that open within the workflow scaling incorrectly with the computer operating with the graphics set to 4K (3840 x 2160). For example, with a path selected go to "Effect" --> "Sketch" --> "Chalk & Charcoal". The…
20 votesThis issue has been fixed with version 24.
The Effects dialog now scales as per the system/monitor DPI settings.
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Adjustment of a gradient in Live Painting Bucket (K) In Illustrator CC2019 the Adjustment of a gradient in Live Painting Bucket (K) does not work.
When in Live Painting Bucket (K) i apply the gradient, then i can not adjust it manually.20 votesI am happy to share that we have fixed this bug in our release – 24.0.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Rotate Tool flickering objects under transform - 22.0.1 (OSX 10.13.1)
- Drawing some element (dosen't matter what), selecting the rotate-tool, trying to rotate the element while holding shift.
- being able to rotate in fixed angles.
- flickering element, no control over rotation (see video)
20 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal
(Sr. Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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色違いで作ったパターンがコピペされない MacOS Catalina 10.15.7 Illustrator 2021（25.3.1）
同じ模様のパターンの色違い３つ作成（ABCとする）→
ABCに塗ったオブジェクトをコピー→
別ファイルにペースト→
オブジェクトすべてがAの塗りになり、BCのパターンはペーストされないコピペされないBCを別のオブジェクトに塗り
再度コピペしても、勝手にAの塗りに変換されます。
同ファイル内でコピペしても同じ現象がおきます。19 votes製品フィードバックへのご協力ありがとうございます。
ご報告いただいた「ver.25.3.1 でパターンスウォッチのコピー＆ペーストで予期しない結果になる」問題を修正した、Illustrator 2021（ver.25.4.1）を一般リリースいたしました。
Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。
もし、修正されていないような場合は、コメントをお願いいたします。
今後ともよろしくお願いいたします。
Illustrator チーム
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Mouse right-click Select next Object Below does not work When I right-click with the mouse on an object and try to select next object below it does not work/does nothing.
19 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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FreeForm Gradient point should also move on transforming Freeform Art Today I ran into a problem with Adobe Illustrator artwork featuring some freeform gradient fills. I had a to create flipped, mirrored version of it for printing purposes (graphics would be applied sub-surface to a sign face). The problem is the freeform gradient fills wouldn't flip with the rest of the artwork. I attached a visual example of it. Using the "expand appearance" command allowed for the artwork to be flipped 180° correctly. It would be nice if I could avoid that kind of a fix.
19 votesI am glad to update that this issue was fixed in 23.0.6 release.
Thank you for all the feedback.
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Recolor artwork window stops working shortly after opening (Illustrator CC2018) Im using Adobe Illustrator CC 2018 on macOS High Sierra (10.13.2).
I'm trying to recolor my artwork but the window accessed via Edit colors > recolor Artwork freezes shortly after using it.Everything remains responsive except that when I click any part of the window there is no response from Illustrator. I can still move the window around but cannot exit it. The OS doesn't recognize it as a crash (no "not responding" message).
I've been working on the same document in Illustrator CC 2017, recoloring worked fine in then.
Any idea how to fix this?
Thanks for the help…
19 votesCompleted (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Raghuveer Singh
Illustrator Team -
Illustrator plays a <ding> sound when trying to move objects I am attempting to move a vector object from one side to the next using my mouse. While selected, I attempt to move the object with my mouse and I am hearing a "ding" (as if there is a message pop up) and nothing. The object will not move (The layer is not locked), and there is no error message. The object will only move with the keyboard keys. Please help! I recently upgraded to CC2018.
19 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal
(Sr. Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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19 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Select > Same > (Fill, Stroke, etc.) no longer working in charts Adobe CC2018
When using the direct selection tool to select a single element of a chart or graph, Illustrator no longer responds to the Select > Same > ... commands. This is a feature we rely upon for everyday capabilities when styling charts. When I try the command, it does not select anything within the chart. If I ungroup the chart, or use the Select > Same > (options) with other Illustrator shapes, it works as normal. The problem surfaced immediately after I upgraded from CC2017 to CC2018.19 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
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