Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
371 results found
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Reverting Text to default State after Live Preview of character properties
I'm on an iMac running High Sierra 10.13.2 and Illustrator CC 22.0.1
Text will randomly hide bounding boxes, apply tracking to text not selected, and refuse to apply adjustment to selected text. Closing the document and re-opening normalize things temporarily, but above behaviors come back.
All CC apps seem laggy and unstable after 2018 updates.
29 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Welcome Home Screen Preset Icons Oversized
- MBP running Mojave 10.14.6 and Illustrator 24.1
- Launching Illustrator – Home Screen appears as expected
- Have my prefs set to display Home Screen when no documents open
- Icons representing default presets [Letter, Postcard, Common, etc] are not positioned above the labels/sizes as they usually are [see attached screenshot]
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Screen Shot 2020-05-11 at 12.31.33 PM.png 1018 KB -
Screenshot 2020-04-30 at 14.56.30.png 618 KB -
Screen Shot 2020-04-25 at 5.26.24 PM.png 933 KB -
problema pantalla de inicio Adobe Illustrator - 24 abril.jpg 255 KB -
Adobe_Illustrator_2020_and_Illustrator_Bugs__Top__3672_ideas__–_Adobe_Illustrator.png 1511 KB -
Screen Shot 2020-04-23 at 10.19.02 AM.png 573 KB -
Screen Shot 2020-04-23 at 10.28.16 AM.png 461 KB -
Screen Shot 2020-04-23 at 9.33.15 AM.png 1620 KB -
Screenshot 2020-04-12 15.57.21.png 454 KB
28 votesI am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Illustrator desktop version 27.8 Error message [UKCO] after update on 8-3-2023
I get the following error message upon starting up Illustrator desktop.
"The operation cannot complete because of an unknown error. [UKCO]"
The app opens and I can create a new doc but the message keeps popping up.
For now I'm reverting back to a previous version.27 votesWe have rolled out a version with the fix for this issue. Please update to 27.8.1 from your Creative Cloud App to have the issue fixed. Thanks for your patience.
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Drag to select Text in fields broken with update
In the properties panel we are no longer able to drag to select the text in text fields. Very frustrating. This doesn't seem to be an issue in other text fields throughout the UI, mainly the properties panel.
27 votesI am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Fonts - scrolling through list
What did you do to the font list??????
I don't even know how to describe the issue. I just know it's wrong. And messed up. And needs to be fixed!
Let me see if I can describe my complaint:
1) In the CHARACTER pallet: if you highlight the font name and begin typing another font name, I used to be able to put the first few characters (or even just the first letter), then click on the down arrow and it would bring me to that place in my list of fonts.
For example, I could type “HEL” and it…
27 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Save a Copy in same folder of AI file (like before)
Save a Copy in same folder of AI file (like before)
Since the update to 22.0, the behaviour of “Save a copy” has changed so as to present the last-browsed folder destination in Windows Explorer. Previously this defaulted to the location of the working file.
This is interrupting workflow considerably. I’m sure I am not alone in saving PDF copies of artwork in profess, for discussion with colleagues and clients. This used to be a couple of keystrokes but now I have to remember to browse back to the working file location each time.
In summary:
Expected Result: Explorer window…
27 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Unable to import SVG textPath
Illustrator is able to export SVGs using the <textPath> element for use in browsers. However, it is unable to import SVGs using the <textPath> element - instead of importing them properly, it puts each glyph in the appropriate position along the path, but it doesn't rotate the glyphs.
The workaround is to generate SVGs with "expanded" outlines for text, but this leads to much larger SVG files, with a loss of editability.
27 votesI am glad to update that this issue was fixed in 23.0.5 release.
Thank you for all the feedback.
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I can't comment on the "č" key after the update
After today's update to version 26.0 I have the same problem with key "č". Others work without a problem.
26 votesI am happy to share that we have fixed this bug in our latest release – 26.0.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Illustrator 2020 (24.2.1) crashes when saving eps file
Illustrator 2020 (24.2.1) crashes with the following steps.
- Apply a calligraphic brush to the path
- Save the document in [Illustrator CS EPS] or older format and close it
- Open the document from step 2 and save it again
Confirmation environment
OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
Illustrator: v24.2.1Stock illustration services often require Illustrator 10 EPS, so we expect corrections.
Illustrator 2020(24.2.1)が,次の手順でクラッシュします。
1. パスにカリグラフィブラシを適用する
2. 書類を[Illustrator CS EPS]かそれより古い形式で保存し,閉じる
3. ステップ2の書類を開き,再び保存する確認環境
OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
Illustrator: v24.2.1ストックイラストサービスではIllustrator 10 EPSを要求されることが多いため,修正を期待しています。
26 votes -
MAC: System has run out of memory and force quits - Activity Monitor shows > 100GB
After launching Illustrator it will force quit with an error message "your system has run out of application memory." I have 8GB of memory and no other applications are open or running when I launch Illustrator. I am noticing in the activity monitor that illustrator is using a large amount of memory, extremely higher that usual. This started happening a few days ago and I have no changes to my OS or updates to Illustrator CC
26 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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text handling still a mess in 22.1
Text handling in the 22.1 build - meaning the interactions between the Paragraph, Character, Paragraph Styles, and Character Styles panels - is still fraught with bugs and/or undesired oddity compared to previous versions. (2015.3 being the last completely -- or mostly -- working version.)
Open Illustrator 22.1 (Windows) and create a new blank document.
Draw a text box and fill it with placeholder text.
Create a new paragraph style (‘body text’) and set the font, size, and leading to something different from the default. (e.g. font: 10pt Avenir LT Std Book, 16pt leading).
PROBLEM 1: Select a word or words…
26 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Extended top and bottom of glyphs of variable fonts are not rendered
Vertically long glyphs with variable font are not rendered at the top and bottom. Please see attached file.
When the character size is small or when the zoom ratio is small, all rendering is done normally.26 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Unable to save
This is not an idea, it is a serious bug.
Apple OS Mojave - latest version, Illustrator 2022 - latest version.Saving doesn't happen. Clicking File>Save As and nothing happens, no dialogue pops up, nothing. Trying shortcuts on the keyboard. Same. Trying to quit the program, shows File not saved/ I click Save FIle and it does nothing. So, unless I force quit, there is no way to close the program. Illustrator seems to not initiate any action on my attempts to perform a SAVE. It is a HUGE problem for my work!
25 votesHi ,
Thanks for reporting the issue . This issue is fixed with Mac OS 12.1 update .
Thanks & Regards,
Ankit Goyal
Illustrator Team -
Incorrect size for a group with an ellipse
I have a number of 5mm ellipse selected - these should have a complete height of 65mm when selected. But illustrator has ignored the white space between, giving a height 10mm less than it should be!
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Dimensions_4.jpg 287 KB -
Dimensions_3.jpg 265 KB -
Dimensions_2.jpg 269 KB -
Dimensions_1.jpg 201 KB -
Screen Shot 2021-08-17 at 3.12.40 PM.png 211 KB -
シェイプテスト.ai 1183 KB -
回転前.png 136 KB -
回転後.png 132 KB -
Screenshot 2021-05-19 080253.jpg 26 KB -
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Screen Shot 2021-03-30 at 8.23.13 PM.png 1360 KB -
Screenshot 2020-12-09 at 16.24.15.png 50 KB
25 votesSeems to be fixed in the latest release. Please check if it is and comment back if it does not.
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Illustrator 24.1 metric precision broken
So there was a new release Illustrator 24.1 the other day which I installed. Unfortunately, it looks like the engineers messed up and semi-broke the conversion routines from inches or whatever measurement is used internally to the metric units displayed to me as the user.
What used to be displayed as nice whole numbers or up to a maximum of three decimals, is now never an even number and always displayed with four decimals. Just to take an example, a dimension clearly intended to be precisely 10 mm is now displayed as say 9.9998 mm or 10.0003 mm.
This is…
25 votesI am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Gradient Annotator tool bug on Groups
Gradient Annotator tool is not visible for some objects but it is for others. See screen shot: visible on the rectangle, but when I edit the gradient of the compound shape, the annotator is not visible.
25 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Unable to uncheck Type Pref Indic options & Fill object with placeholder text on preference migration from 22.1
- MacOS Sierra ; Illustrator CC 23.0.1
- I'm trying to get the punctuation right while typing in Hindi, but I can't select "Indic Options". I went to Preferences>Type>Language Options. I can select "Show East Asian Options" but i can't seem to select "Show Indic Options" which is a bug.
- I expected to type correctly in Hindi
- I can't type in Hindi with the right punctuation and I'm on a strict deadline! Help
25 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Using Color Mixer in Control panel for stroke changes the color of the fill instead
I encountered this problem as seen in the GIF.
Selecting a stroke or fill from the control bar menu changes the active appearance. When using sliders, it doesn't. i have tested on different Windows 11 machines and different documents. Replicated the issue every time.
AI 29.0.1-
Screenshot%202025-05-08%20at%202.44.15%E2%80%AFPM.png 72 KB -
Screenshot%202025-05-08%20at%202.44.01%E2%80%AFPM.png 81 KB -
Screenshot%202025-05-08%20at%202.43.52%E2%80%AFPM.png 55 KB -
stroke color issue.mov 17390 KB -
illustrator-2.jpg 169 KB -
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画面収録 2024-11-26 9.09.52.mov 9921 KB -
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ERR_03.png 29 KB -
ezgif-6-15605d5636.gif 1081 KB
24 votesWe have fixed this issue in 29.2 release.
Please update your Illustrator through Creative Cloud Desktop.
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Selecting a path no longer helps to select its anchor below another anchor above from an unselected path
iMac running Ventura 13.5.2
Illustrator 29.4Since the latest update (I think), I cannot select anchor points that are below others like I used to.
Until now, I used to be able to click on the object from which I wanted to select an anchor point (black line in the movie), then click on the desired anchor point with the white arrow and it would select the anchor point from this object.
Now it selects the anchor point from the other object that is above (red line). Which means now I need to bring the first object to the front…
23 votesNow works as expected in GA build 29.5.1
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ヒストリー項目が正しく表示されない
問題の説明:
MacOS10.15.7 IllustratorCC ver.26.4.1オブジェクトは複製されますが、ヒストリーパネル上では「取り消し」となります。
再現手順:
1. ダイレクト選択ツールを選び、アートボード上のオブジェクトを選択
2. キーボードのリターンキーを押し移動ダイアログを開く
3. コピーボタンをクリックする
4. ヒストリーパネル上では「取り消し」と表示されるがオブジェクトは正常にコピーされる実際の結果:
ヒストリーパネル上で「取り消し」と表示期待された結果:
「コピー」と表示される回避方法:
ありません。その他…
・編集→カラーを編集
・リピートオブジェクトの編集処理
・グラデーションツールによる処理
・ブレンドツールをダブルクリックしてブレンドオプションダイアログを開き変更を適用するこれらも「取り消し」と表示されます。
ツールバー下部、塗と線に下にある塗り、グラーデーション、塗りなしのパッチをドロップして「塗」「線」を設定しようとするとヒストリーパネルでは「取り消し」になります。
段落パネルの多くの機能(インデント・段落前後あき以外)とOpenTypeパネルは項目が二重に追加されたりします。
全般的にヒストリーパネルの表示はおかしいです。23 votesI am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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