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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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142 results found

  1. 1 vote

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    Resolved (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Linked image cannot be moved by fill once it's scaled down to certain point.

    An image file, size ~100cmx140cm, was imported into ai. Once it's scaled down to around 10mmx14mm, it can't be selected by its fill( even I zoomed really up close), I'll have to move it around by selecting it's bounding box. When I scale it up a little bit like 1mm, it fixes the problem. This is super annoying. Please fix it.

    ( I'm using the latest version to date.)

    1 vote

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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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    there is a zoom level on screen beyond which an object can become too small for all of widgets to be meaningfully operated on by the mouse cursor.
    Please zoom in a little so that the mouse cursor can fit in between the bounding bog and be able to select a fill area. this should solve the issue.
    If it does not Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  3. Thick Stroke and Spikes

    Windows 10 HP; Adobe Illustrator CC;
    1st Problem: Thick Stroke
    Everytime I make an outline, its a huge stroke when it only says its suppose to be 1 pt. I don't know if I messed with the settings or something but can someone please tell me how to fix it.
    2nd problem: I'm trying to make watercolor background and when I try to add a gradient to my brush strokes it completely ruins the stroke and freezes the program! Please help! I don't know anything about computers so I'm such a beginner!

    1 vote

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for trying out Illustrator for your artistic creations. Everyone is a beginner when they start I am sure spending time on the product shall make you an expect in next few years. If there is anything we can help you speed up please do not hesitate to exercise to option to call up support or use our forums forums.adobe.com to engage with peer artists.

    RESOLVED: As Egor mentioned please adjust your zoom level, 1 pt will look bug at 6400% zoom. Look for zoom drop down at bottom left of your screen.

    CAN NOT REPRODUCE: We could not recreate the issue where gradient freezes the application. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to…

  4. Keyboard shortcut

    1. In version 22.1 there is no anymore option for Type —> Change Case —> UPPERCASE in Keyboard Shortcuts.
    2. I miss that Shortcut, that's all.
    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  5. I bought the adobe Illustrator but cant access the tutorials HELP please

    I bought Illustrator but cannot get the tutorials but I can use Illustrator but the tutorials would help but you think every one has a photograpic memrory or I dont know why cannot cause need to get started or I cannot keep paying monthly

    1 vote

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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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  6. illustrator jagged line

    line and text look jagged and I tried all the settings change by researching in the internet, but nothing fixed it. this problem is persisting for the last two days.

    windows 10
    illustrator cc 2018
    crisp line and text output
    but the line and text are looking jagged

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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  7. White #777777 Being grey ?

    White #777777 being grey ?? capture here : https://cl.ly/2f1O0Q1f1T45
    color mode RVB

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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  8. missing id in exported svg

    When I export the attached .ai file to svg, the result does not contain the id of the r14 rectangle.
    Before you say "well just add it in manually", please consider that this is a simplified version and that the real thing would contain dozens, even hundreds of objects.
    Note that I am not using the artboard. The idea is to use this svg to be animated by the GreenSock javascript library.

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks a lot Francis for filing the issue. Please feel free to open a new issue if you should experience the issue again or another one.

    Greetings,
    Dirk

  9. Finecut Rasterlink

    Cut path and Reg marks work fine
    Output to Rasterlink produces a Blank screen and freezes illustrator

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Adding Preset Brushes to Brushes CAN cause drop down menu to break

    I wanted to have all the brushes that come packed with Illustrator available to me at all times. I loaded the ones I wanted, selected and added the brushes. Once I did this the drop down menu crashes and will not come back, the top is lost and does not scroll up. This has effected all my documents until I closed down Illustrator. When I did this again it was fine.... any ideas?

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Benjamin,

    Once you load all the brushes that you need in brushes panel, Save it as library from the flyout and you can open this library everytime you want to use it.
    You can mark the library persistent, so that it opens on restarting the application.
    Hope this helps. If you still need help write to sharewithai@adobe.com with mention of this.

    Thanks
    Anish Kumar
    Illustrator Team

  11. Carcoal feather Stroke instead of basic

    Ai CC 2017, 2018; I was trying to create a circle with clean basic stroke style instead it keeps appearing as a charcoal feather stroke. I was working on Surface pro 4 while converting an image to vector. This doesn't happen on Pc or Mac.

    1 vote

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    4 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  12. 1 vote

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    0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  13. 1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Font Suggestion and Cursor misbehaving

    I'm already feeling a lot of regret for updating to CC 2018!
    Now anytime I want to change a font, and I start typing in the name, no suggestions come up. Sometimes, the cursor jumps backwards and start inserting characters midway. I feel frustrated and fed up.

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Love,

    Looks like your setting is set to “Search First work only”. Click on the search icon and from the drop down select “Search Entire Font Name”

    Thanks
    Anish

  15. With multiple selection, you have to wait before clicking on key object

    Illustrator CC 2018
    Windows 10

    With a multiple selection, if the last object you click is the one you want to align to, you have to wait a little bit before re-clicking to set it as key object, otherwise it will go into Isolation mode or Symbol edition mode (if it's a Symbol).

    1 vote

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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  16. "Preview in Browser" resets to Safari

    "Preview in Browser" option in save for web window is resets to Safari everyday(After restart). Several times I tried selecting Google Chrome and set as default in browser menu, but chrome is getting removed from the browser menu automatically after I restart the Illustrator.

    1 vote

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Please contact Apple support. macOS controls the default browser setting. You can validate the default browser by double clicking any html file on your system.

  17. 1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Steve,

    Sorry to hear that you are facing this issue. If you want to turn it off, you need to switch to some other tool. Or you can remove it from panel by the flyout menu.

    If this doesn’t resolve your issue, then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here

  18. Adding assets to Asset Export

    Illustrator 2018 is not letting me create a single asset from ungrouped layers. In the previews version the functionality was simple, you just select as many ungrouped layers and it would create a single asset.

    Is this is a new fancy bug?

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Paul,

    You can create single asset from un-groupped layers by holding Opt/Alt key while adding the asset.

    This is intended change in behaviour in Illustrator 2018, creating multiple assets in a single add operation was not possible earlier.

    Thanks
    Anish

  19. New document dialog doesn't provide default values

    When in Illustrator, I typically use ctrl-n, then hit enter to automatically open a new document.

    However, the new document dialog as of Illustrator 2017.1.0 doesn't have default values filled when the dialog opens, and one is forced to pick the type of document one wants to create, from web, mobile, print, etc. instead of just hitting the "enter" key and changing these settings later.

    In other words, you are complicating the flow of creating new documents.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Phillipe,
    Please accept my sincere apology for the inconvenience. New document dialog in new version shows the last used profile as default selection.
    If you are still facing issue, Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here

  20. Small Caps no longer working as it should

    Illustrator 2017.1.0. Setting the Small Cap percentage no longer works for some fonts. They seem to have their own default setting that is unaffected by changing the percentage in the Document Setup window. In the attached example, Small Caps is set to 90%. In the first two font examples, you can see it's nowhere near that. If I change the setting, the bottom word will change but the top two remain the same. This is terrible!!

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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