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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. preferences reset to default...EVERY time I open Illustrator

    Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
    Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
    I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
    Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched…

    13 votes

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    22 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    If you are still facing the problem , Please share with us at ShareWithAI@adobe.com keeping the title of this thread as subject to the mail.

  2. Image Trace has a problem keeping the artwork in the same location from the original.

    Illustrator version 22.0.1

    Image trace seems to have a problem keeping artwork in the same location from the original. Screen Shot 1 shows some text that I have rasterized to be image traced. I work at a die making facility so rasterized images need to be made into vectors for our CNC machines to "read them."

    As it stands, if I image trace this text it is going to be transposed to the right and below the original. The image traced result in Screen Shot 2 is the magenta color. My original rasterized image is in black. When this specific…

    13 votes

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    5 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Media size setting of print dialog returns to default settings on changing color via swatches (or apply arrowhead via strokes)

    Any operating system (happens on both Windows and Mac)
    Illustrator Version 22.x or 21.x

    Change "media size" in print setting from "Defined by Driver" to any paper.
    Finish the print dialog ("Done" click).
    Select from the color book with Swatches panel, or set the arrow with the Stroke panel.
    When returning to the print setting again, the media size returns to "Defined by Driver".

    Does not occur before Version 20 (CC 2015.5).

    Possibility to occur when using settings that refer to another Illustrator file.

    Problems reported in the Japan Forum.
    https://forums.adobe.com/thread/2424994

    13 votes

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    0 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. illustrator cc 2018 wrong in export psd after rasterized

    colors change in file export with pantone, my steps are as follows:
    1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
    2- rasterize the file with the function "keep spot colors " flagged
    3- export the .psd image with the function in the connection tab
    4- the resulting file has changed colours and wrong result

    13 votes

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    8 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. 異なるバージョンで、文字の間に「ー」が出現する

    macOS 10.15.4 Catalina
    Illustrator 2021 v26.0.1

    1 v25.2で、テキストボックス内に「株式会社○○○」と打つ
    2 v26.0.1で開くと、「株式会社ー○○○」のように、テキストに全角ハイフンが現れました。
    (書体:A-OTF 新ゴ Pro)

    --添付データ-----
    「1.ai」→v25.2で保存したデータ

    「2.ai」→「1.ai」をv26.0.1で開いて保存したデータ

    12 votes

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    8 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    こちらの問題が修正された Illustrator 2022(ver.26.0.2)が、製品リリースされました。 みなさん、ご協力ありがとうございました。 こちらのトピックは対応完了とさせていただきます。 コメントはオープンにしておきますので、何か問題がありましたらご報告ください。 よろしくお願いいたします。 Illustrator チーム
  6. Update 25.2.2 closes all the tabs instead of one tab at a time

    Just after downloading the latest update, instead of closing one tab/page at a time, Illustrator started to automatically close every single opened page. It's happening with both Command + W and via the close button at the top of the page.

    Please advise.

    Joanna

    12 votes

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    16 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. Change in Text position for Type on Path

    Illustrator 24.3 vers 25.2.2 sur Mac OS 10.14.6, le texte curviligne bouge d'une version à l'autre. Créer dans Illustrator 24.3 le résultat n'est plus le même à l'ouverture en Illustrator 25.2.2

    12 votes

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    10 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. DXF files not coming in to scale

    Catalina
    New Illustrator update 25.1 — DXF scaling is off, not correct.
    Original size nor does it work using 100% scaling import.
    Previous version no problem... DXF files come in to scale "original size"

    12 votes

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    14 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  9. Illustrator 24.3 Crashing When Selecting Colours with the Layers Palette Open

    See video: https://www.dropbox.com/s/j7hete8hhhe7mzv/Screen%20Recording%202020-09-11%20at%2014.34.23.mov?dl=0

    Illustrator 24.3 crashes when changing the colour of a gradient handle if the Layers palette is open and on-screen. Video above is a freshly re-installed Illustrator in a brand new user account (macOS 10.15.6).

    12 votes

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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. CC 2020 gradient tool not updating result live, only when releasing the mouse button (like in CC 2018)

    In CC 2019, when using the gradient tool to apply or modify a gradient, the result of using the tool was live updated as you applied/moved it. Now in CC 2020, the tool has reverted back to how it was in CC 2018, meaning you have to let go of the mouse button to see the result. Seeing the result live saves time for me and makes it easier to get a satisfying result quicker.

    12 votes

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    6 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. SVG Stroke Widths are not scaled according to viewBox

    MacOS Mojave 10.14.6
    Illustrator CC 2019

    1. rename the attached .txt file to .svg and import the SVG file into Illustrator.

    expected: it should display two horizontal lines
    actual: it appears as a rectangle because the lines are touching

    here are two lines, 200px apart, with 100px stroke width in a 500x500 SVG with a viewbox of 1000x1000. since the viewbox is twice the size of the SVG document, the stroke width should be scaled down to 50px and the lines should not overlap.

    12 votes

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. Neon glow

    Every time I try to change the color of the Neon Glow filter, it always goes back to black. I've tried a lot of different things, but nothing works. I looked on the internet if there's a way to fix it, but seems that everyone has the same problem with Neon Glow.

    12 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  13. Preferences NOT saving

    Not an idea - It's a BUG -
    I change my Preference > Units > General to Inches.
    Once I quite and reopen they are Points again.

    12 votes

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    5 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  14. AI displays an error dialog on opening a file having STROKE OFFSET effect applied to a STRAY object

    Continue to get this error message even though I've uninstalled/reinstalled every CC product including the loader app. Then there's an additional message, "An error occurred while processing the appearance of an object." It happens when switching out from outline mode, also when copying multiple items and then trying to paste them.

    12 votes

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    21 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Color picker works weird with gradient sliders

    Sometimes Color Picker, summoned for SELECTED color gradient slider with double-click on Fill in toolbox, shows color Black instead of actual color, but when applied, turns color to white even.

    12 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. Free Transform Tool hidden under Puppet Warp in toolbar

    Illustrator CC 2018 22.1.0

    The Free Transform Tool is no hidden under the Puppet Wrap Tool. The Free Transform Tool should be the default tool. The Puppet Transform Tool should be the one which is hidden.

    In a typical day we use the Free Transform Tool quite frequently, while we almost never use the Puppet Wrap Tool. I do not speak for everyone, but only for our design studio and in my personal experience.

    Before someone posts something about keeping the bounding box visible, please be aware that to remove as much useless clutter from our drawings while editing an…

    12 votes

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    4 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  17. Clicking on File > File Info... does nothing and sometimes locks up

    When opening a file or creating a new file, nothing happens when I click on File > File Info...

    The menu bar disappears and all menu options are grayed out. I can sometimes hit escape and it clears the condition, but I'm unable to open the File Info dialog. Other times, it completely locks up and I have to Force Quit.

    On version Illustrator 22.0.1
    Running Mac OS High Sierra 10.13.3 (17D102)
    MacBook Pro (Retina, 13-inch, Early 2015)

    12 votes

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    17 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  18. Illustrator CC 2018 - Error code 145 during updates

    Simply fix this bug once and for all.
    It happens over and over and over again.

    Exit Code: 145
    -------------------------------------- Summary --------------------------------------
    - 2 fatal error(s), 0 error(s), 1 warnings(s)

    FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator22-Core', version:22.0.1.253
    FATAL: Error occurred in install of package (Name: AdobeIllustrator22-Core Version: 22.0.1.253). Error code: '145'

    WARN: Target directory already exists: 'C:\Program Files (x86)\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows'

    12 votes

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    17 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  19. Select artboard behind

    With the latest update if I draw an artboard over an existing one I can only select the larger board. It didn't use to be like this. We used to be able to click each artboard name to select it.

    12 votes

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    3 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  20. Non Functional Gradient Stroke along/across options when stroke is outside/inside

    make a box, add a gradient stroke, apply gradient across stroke, align stroke to outside - you can't button does nothing.
    so
    make a box, add a gradient stroke, align stroke to outside THEN click apply gradient across stroke...button is active but does nothing

    I have been reporting this bug and hoping for a fix for 4 years now. Going to give me back some of that money I have been giving you LOL?

    First post July 2013...

    https://forums.adobe.com/thread/1263557

    again July 2015
    https://forums.adobe.com/thread/1907689
    again
    Dec 2015
    https://forums.adobe.com/thread/2021452
    Nov 2016
    https://forums.adobe.com/thread/1247459
    Jan 2017
    https://forums.adobe.com/thread/2265213

    made bug reports each time, but always…

    12 votes

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    6 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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