Illustrator won’t open. It displays the splash screen momentarily and then vanishes 😞
Hi, I recently installed illustrator on a trial subscription and for four days it worked perfectly and I was really enjoying it and starting to do some proper work with it. On the 28th of October, in the evening, I tried to open it and the splash screen appeared and then vanished about half a second later and the application didn’t open and it has done exactly the same ever since. I cannot open Illustrator at all. I’m using an iPad Air third generation, which is only five weeks old and the operating system is 14.1 which is up-to-date. I tried switching my iPad off and back on and then I uninstalled and reinstalled illustrator but nothing changed. I contacted Support the following morning and they asked me to submit a crash report saying they would get back to me within 48 hours. I submitted the report but heard nothing more. This evening I contacted Support again who asked me to uninstall and reinstall the software again but it made no difference and then I was asked to contact you. Illustrator broke at about the same time that fresco was updated. Was illustrator updated at the same time and has that broken it? I hope you will be able to help fix it soon as I was working on a project that I want to finish and I would like to take out a subscription but not if it doesn’t work :-( i’ve attached a crash report. Please let me know if do you have any questions, Thanks, Annette.
We have released a new version of the application today. It has the fix for this particular issue. Please try that out.