48 results found

1. Shift Constrain not working

   Since update to v29.5.0.35, holding the shift key while resizing an object does not constrain the aspect ratio of the object.
   This happens whether "Transform Tools" is checked or unchecked.

   One exception is if I create a new object using the shape tool. Constraint works for those objects until I alter them, or if I try to resize while another object is selected.

   I have reset preferences, restarted Illustrator and the OS.

   Illustrator v29.5.0.35
   Windows 11 build 26100.3476

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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The latest Beta Build 29.6.25 has this bug fixed. Please update and see if it truly works as expected

2. The initial pivot for a Point Type text when Scale tool is picked is wrong

   In the latest Beta 29.5.0.35 the default position of the pivot point for a Point Type text is not at its anchor point anymore, but at its center. This used to work fine just recently.

   While this behavior CAN be an option for the Scale tool, it should not be hidden and given as a default one.
   But I’d appreciate having it in the dialog when a text is selected.

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   Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team has retracted the change they made to allow point type to behave like an object and snap by glyph bounds, like an area type would, and the pivot is now get placed at the type’s point again.

3. Major issues on MAC desktop with shortcuts and tools. Unusable actually.

   Copy and paste is not working. Handles and boundaries are not showing. Things are randomly undoing steps. Zooming in randomly is happening. Most shortcuts don't work. I can not edit text, there is a lag and it never enters to let me edit it.

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4. Pencil live feedback not working on new update!
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5. I can't make a mockup.

   The model option does not appear in the object menu. Also the mockup option does not appear in the Window menu. I don't understand why I can't see it even though I'm using the current version.

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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   In this case the Mockup add-on seemed to refuse to run with a non-English language used. If you have a similar problem — please try to switch the app language and reinstall both the application and the Mockup add-on manually through CCD. If it fixes it for you — please upvote and comment.

6. Make it so that you can zoom in and out with the track pad

   Make it so that you can zoom in and out with the track pad. As of right now I can't zoom in or out when pinching on the track pad.

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7. Gradient Tool Malfunction

   My gradient tool is leaving lines and when I try to edit gradient tool it throws up a large group of lines. It's awful!

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8. Manual Dimensions don’t stick to the objects they are intended to be linked to

   Starting form Ai Beta 28.4.0.7, dimension objects are sticky (linked) to the objects we click with the Dimension tool — so that when we move or transform the objects, their linked dimensions move with them.

   For some reason this applies only to 'Aligned dimensions' (those that are made with the click-drag-release method).

   When we use click-click-click method, Illustrator creates 'Manual dimensions', which look the same way as the aligned ones, but for some peculiar reasons that makes no sense to us, are not sticky.

   This means that we can’t apply live and linked dimensions to objects that are anything more complex than a simple rectangle (which are the majority of things we need to measure) and we can’t move the artwork without dimensions self-expanding (because currently we can’t move dimensions WITH objects either).

   This makes the whole sticky-live-linked thing just a toy, barely usable for real work. This is not how other apps and plugins for Illustrator do this, because it makes no sense.

   And finally, if you compare this behavior with the way Angular dimension works — it correctly links the dimension with both methods!

   Please fix the bug.

   Starting form Ai Beta 28.4.0.7, dimension objects are sticky (linked) to the objects we click with the Dimension tool — so that when we move or transform the objects, their linked dimensions move with them.

   For some reason this applies only to 'Aligned dimensions' (those that are made with the click-drag-release method).

   When we use click-click-click method, Illustrator creates 'Manual dimensions', which look the same way as the aligned ones, but for some peculiar reasons that makes no sense to us, are not sticky.

   This means that we can’t apply live and linked dimensions to objects that are anything more… more

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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The latest Beta 28.5.0.78 allows manual dimensions to stick to arbitrary points and recalculate correctly when objects are repositioned or transformed — just as we expected it to. This includes gaps also.

   Please try it and see if it works for all the cases you have and comment back.

9. Issue with Eyedropper Tool Not Sampling Gradients from Images in Latest Illustrator Beta Update

   Dear Adobe Support Team,

   I’m experiencing an issue with the Eyedropper tool in the latest update of Adobe Illustrator. Previously, I was able to sample gradients directly from images and apply them to other objects with the Eyedropper tool, and this feature worked smoothly. However, since updating, the tool no longer seems to pick up gradients as it did before, even though I have not changed any settings.

   I've confirmed that the Eyedropper tool is functioning correctly with solid colors, but when I attempt to sample a gradient from an image, it only applies a single color instead of the gradient. I have checked the Eyedropper settings but found no specific options to ensure gradients are included. Additionally, I've attempted to reset the tool settings and reinstall Illustrator, but the issue persists.

   Could you please advise on how to restore this functionality or let me know if this is a known issue with the latest update? This feature is essential for my work, and any assistance would be greatly appreciated.

   Thank you for your time and support.

   Dear Adobe Support Team,

   I’m experiencing an issue with the Eyedropper tool in the latest update of Adobe Illustrator. Previously, I was able to sample gradients directly from images and apply them to other objects with the Eyedropper tool, and this feature worked smoothly. However, since updating, the tool no longer seems to pick up gradients as it did before, even though I have not changed any settings.

   I've confirmed that the Eyedropper tool is functioning correctly with solid colors, but when I attempt to sample a gradient from an image, it only applies a single color instead of the… more

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10. Entering a value int Width filed in Transform applies a different one instead

    The transform tool isn't working properly. I typed .75 into the W field, clicked on the H field, and got the attached image. Can we get this fixed asap? I'm not a fan of fighting the tools to get them to do what they usually do perfectly.

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11. Star (triangle) rounded edges Bug in v 28.7

    Every time I try to round the edges of a 3 points star (triangle) the notification bellow shows up on my Adobe Illustrator (Beta) 28.7 version and as a consequence I can't round it. By the way, I'm using it on Windows 10 Pro 64 bits and I had this same problem in diffente files.

    "Debug Assert failed!
    {
    expression: "false"
    hash: "1d994fd0-34d9-6b24-7dfc-05670000003a"
    lastError: "1814"
    message: "Finish not working"
    sourceFile: "C:\J\ws\ilstmainbeta\PlugInDev\ShapeCoreUI\Source\LiveCornerWidget.cpp"
    sourceFunction: "LiveCornerWidget::EndChange"
    sourceLine: "460"
    threadID: "12948"
    threadName: "main"
    timestamp: "2024-07-11T15:25:51.0Z"
    }

    -------------- StackTrace --------------
    dvaui::ui::UINode::UIDispatchCapturedMouseEvent ( @ 0) (ShapeCoreUI.aip+0x0000000000038717)
    dvaui::controls::UIInteractiveControlView::FinishInteractiveChange ( @ 0) (dvaui.dll+0x00000000000E9207)
    ai::controls::UIDocumentControlLayerWidget::DoPointerUp ( @ 0) (dvaai.dll+0x000000000008C037)
    ai::controls::DynamicCornerWidgetMouseCapture::End ( @ 0) (dvaai.dll+0x0000000000090EC2)
    dvaui::ui::PointerCapture::InvokeEnd ( @ 0) (dvaui.dll+0x00000000005F93A8)
    dvaui::ui::UINodeManager::EndInputCapture ( @ 0) (dvaui.dll+0x0000000000616B28)
    dvaui::ui::UINode::UIDispatchCapturedMouseEvent ( @ 0) (dvaui.dll+0x0000000000623321)
    dvaui::ui::UINode::UIDispatchPointerEventToTarget ( @ 0) (dvaui.dll+0x000000000062576F)
    dvaui::ui::UINode::UIDispatchPointerEvent ( @ 0) (dvaui.dll+0x0000000000625515)
    dvaui::ui::OSWindow::UIDispatchMouseEventFromOS ( @ 0) (dvaui.dll+0x00000000006CF781)
    dvaui::ui::OSWindow::UIDispatchEvent ( @ 0) (dvaui.dll+0x00000000006CCED1)
    dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D1E49)
    dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (Illustrator.exe+0x000000000072FFF0)
    dvaui::ui::OSWindow::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006CA905)
    dvaui::ui::OSWindow::UIUpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006D53D3)
    dvaui::datatransfer::OSDropTarget::~OSDropTarget ( @ 0) (dvaui.dll+0x000000000030562C)
    dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0327)
    dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000007AB136)
    dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0275)
    dvaui::ui::OSWindow::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006CA344)
    CallWindowProcW ( @ 0) (USER32.dll+0x000000000000EF5C)
    CallWindowProcW ( @ 0) (USER32.dll+0x000000000000E9DE)
    glPushClientAttrib ( @ 0) (OPENGL32.dll+0x000000000003F1F0)
    CallWindowProcW ( @ 0) (USER32.dll+0x000000000000EF5C)
    DispatchMessageW ( @ 0) (USER32.dll+0x000000000000E684)
    exo::app::OSAppBase::PumpMessage ( @ 0) (exo.dll+0x000000000000EB76)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (exo.dll+0x000000000000EC7E)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000007AD8B6)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x0000000000709EE8)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000006D43F1)
    exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000008FEAC9)
    gudeVersion ( @ 0) (Illustrator.exe+0x0000000001B927AE)
    BaseThreadInitThunk ( @ 0) (KERNEL32.DLL+0x0000000000017374)
    RtlUserThreadStart ( @ 0) (ntdll.dll+0x000000000004CC91)

    Debug Assert failed!
    {
    expression: "false"
    hash: "1d994fd0-34d9-6b24-7dfc-05670000003a"
    lastError: "1814"
    message: "Finish not working"
    sourceFile: "C:\J\ws\ilstmainbeta\PlugInDev\ShapeCoreUI\Source\LiveCornerWidget.cpp"
    sourceFunction: "LiveCornerWidget::EndChange"
    sourceLine: "460"
    threadID: "12948"
    threadName: "main"
    timestamp: "2024-07-11T15:25:51.0Z"
    }

    -------------- StackTrace --------------
    dvaui::ui::UINode::UIDispatchCapturedMouseEvent ( @ 0) (ShapeCoreUI.aip+0x0000000000038717)
    dvaui::controls::UIInteractiveControlView::FinishInteractiveChange ( @ 0) (dvaui.dll+0x00000000000E9207)
    ai::controls::UIDocumentControlLayerWidget::DoPointerUp ( @ 0) (dvaai.dll+0x000000000008C037)
    ai::controls::DynamicCornerWidgetMouseCapture::End ( @ 0) (dvaai.dll+0x0000000000090EC2)
    dvaui::ui::PointerCapture::InvokeEnd ( @ 0) (dvaui.dll+0x00000000005F93A8)
    dvaui::ui::UINodeManager::EndInputCapture ( @ 0) (dvaui.dll+0x0000000000616B28)
    dvaui::ui::UINode::UIDispatchCapturedMouseEvent ( @ 0) (dvaui.dll+0x0000000000623321)
    dvaui::ui::UINode::UIDispatchPointerEventToTarget ( @ 0) (dvaui.dll+0x000000000062576F)
    dvaui::ui::UINode::UIDispatchPointerEvent ( @ 0) (dvaui.dll+0x0000000000625515)
    dvaui::ui::OSWindow::UIDispatchMouseEventFromOS ( @ 0) (dvaui.dll+0x00000000006CF781)
    dvaui::ui::OSWindow::UIDispatchEvent ( @ 0) (dvaui.dll+0x00000000006CCED1)
    dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D1E49)
    dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (Illustrator.exe+0x000000000072FFF0)
    dvaui::ui::OSWindow::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006CA905)
    dvaui::ui::OSWindow::UIUpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006D53D3)
    dvaui::datatransfer::OSDropTarget::~OSDropTarget ( @ 0) (dvaui.dll+0x000000000030562C)
    dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0327)
    dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000007AB136)
    dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000B0275)
    dvaui::ui::OSWindow::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006CA344)
    CallWindowProcW ( @ 0) (USER32.dll+0x000000000000EF5C)
    CallWindowProcW ( @ 0) (USER32.dll+0x000000000000E9DE)
    glPushClientAttrib ( @ 0) (OPENGL32.dll+0x000000000003F1F0)
    CallWindowProcW ( @ 0) (USER32.dll+0x000000000000EF5C)
    DispatchMessageW ( @ 0) (USER32.dll+0x000000000000E684)
    exo::app::OSAppBase::PumpMessage ( @ 0) (exo.dll+0x000000000000EB76)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (exo.dll+0x000000000000EC7E)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000007AD8B6)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x0000000000709EE8)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000006D43F1)
    exo::app::OS_AppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000008FEAC9)
    gudeVersion ( @ 0) (Illustrator.exe+0x0000000001B927AE)
    BaseThreadInitThunk ( @ 0) (KERNEL32.DLL+0x0000000000017374)
    RtlUserThreadStart ( @ 0) (ntdll.dll+0x000000000004CC91)"

    Every time I try to round the edges of a 3 points star (triangle) the notification bellow shows up on my Adobe Illustrator (Beta) 28.7 version and as a consequence I can't round it. By the way, I'm using it on Windows 10 Pro 64 bits and I had this same problem in diffente files.

    "Debug Assert failed!
    {
    expression: "false"
    hash: "1d994fd0-34d9-6b24-7dfc-05670000003a"
    lastError: "1814"
    message: "Finish not working"
    sourceFile: "C:\J\ws\ilstmainbeta\PlugInDev\ShapeCoreUI\Source\LiveCornerWidget.cpp"
    sourceFunction: "LiveCornerWidget::EndChange"
    sourceLine: "460"
    threadID: "12948"
    threadName: "main"
    timestamp: "2024-07-11T15:25:51.0Z"
    }

    -------------- StackTrace --------------
    dvaui::ui::UINode::UIDispatchCapturedMouseEvent ( @ 0) (ShapeCoreUI.aip+0x0000000000038717)
    dvaui::controls::UIInteractiveControlView::FinishInteractiveChange ( @ 0) (dvaui.dll+0x00000000000E9207)… more

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12. Allow to 'slide' a selected segment or points along adjacent segments, similar to Blender's GG operation

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    4 votes

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13. Issue with Selection Tool

    Unable to work on the image/text scaling with the selection tool. Problem persisted even after restarting pc or app.

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14. I cannot scale objects on any file.

    I cannot scale objects. I can only move them with selection tool.

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    1 vote

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    You have accidentally disabled the bounding box, most probably with the Ctrl+Shift+B hotkey.

    You can toggle it back using the same keyboard shortcut, or with the View > Show Bounding Box command.

15. I can't turn on toolbar in AI ​​beta 28 version, hotkeys don't work

    Error description below

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Which version gives this error?

    What is the locale are you using?

16. Using Pencil tool with Live Feedback enabled throws a UNXP error message

    It reported an error to me several times. I attach a screenshot

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    Done (Available in Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All ,

    
    

    We have fixed this issue in the latest beta build 28.8.19.

    
    

    Please try out the beta , and let us know your observations.

    
    

    
    

    Regards,

    Aishwarya G Gadodia

17. Dimension tool options won't save

    When using the dimension tool (beta) in the regular Illustrator program (latest update), I can't save my options. I can open the options window and change settings, but clicking "OK" does nothing. I have to cancel out to close the window in order to continue with my work. The tool will be great when it works correctly.

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18. Suddenly zoom in/ out

    Suddenly zoom in/ out when I'm scrolling down/ up the artboard in view

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    1 vote

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19. Dimension tool, unable to choose a Spot color. v 28.1

    So updated to Illustrator v 28.1. And with it came the blessing of the Dimension tool, however I've notices some irregularities with the settings.
    Not sure if intended or not.

    Regarding the selection of color, depending if you open the Dimension tool settings by double-clicking on the tool or via the "cogwheel" you get different functions.

    1. Double-click you can select a spot color as the ink/color used for the measurements, for example using an custom color "measurement".

    2. If you instead go to the settings through the "cogwheel" of the tool the option for selecting a spot color (färgrutor) is grayed out.

    See attached image of these two settings windows, in Swedish but layout the same.

    Not sure if it's intentional or some bug.

    So updated to Illustrator v 28.1. And with it came the blessing of the Dimension tool, however I've notices some irregularities with the settings.
    Not sure if intended or not.

    Regarding the selection of color, depending if you open the Dimension tool settings by double-clicking on the tool or via the "cogwheel" you get different functions.

    1. Double-click you can select a spot color as the ink/color used for the measurements, for example using an custom color "measurement".

    2. If you instead go to the settings through the "cogwheel" of the tool the option for selecting a spot color (färgrutor) is grayed… more

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    3 votes

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20. Can’t generate prompt due to connection issues Error

    Trying out the new AI and when I enter something in the subject field, It tells me it is having connection issues and to check your internet. My internet is working fine.

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    2 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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