185 results found

1. I don't have the Generative Recolor option and mockup in illustrator

   I don't have the Generative Recolor option and mockup in illustrator :0

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   Resolved (Comments Open)  ·  2 comments  ·  Delete…  ·  Admin →
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2. Multipule Mockups in One Document Bug

   So the mockup feature is great! The team who worked on that should all get a nice raise and a long paid break. The one issue I have found when using it so far is when doing more than one mockup in a document, the second mockup won't read the image properly, say a person, and instead attribute the white space as the mockup area. This unintended bug can be used for some symbolic artwork, but isn't what I was going for. Plus if you go back and edit the first mockup, the bug will affect that, completely ruining any work you did with Ctrl/command + z doing nothing to get what you had back or undoing the bug. I'll Include a photo for you to see. Also, I hope you have a team working on a mockup feature for Photoshop. Then mockups will be unstoppable.

   So the mockup feature is great! The team who worked on that should all get a nice raise and a long paid break. The one issue I have found when using it so far is when doing more than one mockup in a document, the second mockup won't read the image properly, say a person, and instead attribute the white space as the mockup area. This unintended bug can be used for some symbolic artwork, but isn't what I was going for. Plus if you go back and edit the first mockup, the bug will affect that, completely ruining any… more

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   Done (In Beta)  ·  3 comments  ·  Delete…  ·  Admin →
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3. Mockup feature is not working/active when I try to use an image as a decal

   I have downloaded the Beta version of Adobe Illustrator. The mockup feature/make-button is "not active" and I can´t find out why... What can I do to fix this?

   Note: I have tried using regular jpg and Ai logo on top.

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4. MB Pro (2019) 32gb RAM - 2 TB SSD etc. - Beta is continuously crashing with files of any significant size, standard AI runs fine?

   Anybody experiencing consistent crashes with MacBook Pro or similar machine? I can run the same files with ease in the standard version however large or multiple projects open in the beta version continue to lag and then crash. Any ideas? I have disabled all external plug-in, autosave features, etc. - Cloud is in use rarely, however always on 1gb internet speeds. Open to ideas!

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. Can't open HELP window

   Ai - BETA version -
   It was working fine at first but then the "help" window when clicked started to appear and disappear instantly. So fast that it is impossible to write down the drawback.
   I uninstalled the program and reinstalled it and still the same. I don't know what to do

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   0 comments  ·  Learning and Help  ·  Delete…  ·  Admin →
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6. Glitchy selected type

   When text is selected (in beta) it creates a super cool — but totally annoying glitch effect. It renders fine again once the text is deselected.

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Controls stuck on Magnifier (Zoom tool)... HELP

   Controls stuck on Magnifier (Zoom tool) and won't let you use any other tools... HELP

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8. AppleScript Bugs Latest versions

   The latest Illustrators have NEW bugs I have consistently experienced on multiple machines with mixed intel/m1/m2 Macs with the following:

   1) Getting Name of Artboard no longer works
   Examples

   "tell application "Adobe Illustrator"
   tell document 1
   set artboardName to get name of artboard index 1
   end
   end"

   or

   "tell application "Adobe Illustrator"
   tell document 1
   set artboardName to (name of artboard index 1)
   end
   end"

   2) Make Artboards MRAP Error when doing consecutively failing more often with a document containing more than one artboard. For example the following script always fails at the 6th repeat if one artboard and the 5th repeat if starting with 2 artboards......4th if starting with 3 artboards.......and so on.

   "repeat with aNumber from 1 to 10
   tell application "Adobe Illustrator"
   tell document 1
   set allArtboards to (artboards)
   set abRec1 to (artboard rectangle of artboard index aNumber)
   set {leftBound, topBound, rightBound, bottomBound} to abRec1
   set heightDim to topBound - bottomBound
   set widthDim to rightBound - leftBound
   set newTopBound to topBound - 36 - heightDim -- 36 is the vertical spacing between artboards
   set newBottomBound to newTopBound - heightDim
   set newArtboard to (make new artboard with properties {artboard rectangle:{leftBound, newTopBound, rightBound, newBottomBound}})
   end tell
   end tell
   end repeat"

   The latest Illustrators have NEW bugs I have consistently experienced on multiple machines with mixed intel/m1/m2 Macs with the following:

   1) Getting Name of Artboard no longer works
   Examples

   "tell application "Adobe Illustrator"
   tell document 1
   set artboardName to get name of artboard index 1
   end
   end"

   or

   "tell application "Adobe Illustrator"
   tell document 1
   set artboardName to (name of artboard index 1)
   end
   end"

   2) Make Artboards MRAP Error when doing consecutively failing more often with a document containing more than one artboard. For example the following script always fails at the 6th repeat if one artboard and the… more

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9. colourproof is not available

   Colourproof is not available (27.4.1) in RGB or CMYK – doesn´t matter

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10. テキストボックスの異常

    テキストボックスの操作が非常に難しくなりました。
    IllustratorかOS、どちらかのアップデートのタイミングのように思われます。

    テキストボックス内で任意のテキスト、あるいは行を選択する際に、選択範囲が勝手に大きくバックしたり先に広がったりして、
    狙ったところを選択するのにとても手間取ります。

    また、テキストの回り込みを適用したテキストボックスの、
    オプションキーを使ったコピーができません。

    全体を選択してオプションキーを押しながら移動すると、
    回り込み用のオブジェクトだけが移動して、テキストボックス本体は動きません。

    ご対応をお願いいたします。

    MacbookPro2021　OS13.2.1　Illustrator27.3.1

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11. Beta Popup Partially Displaying

    The popup for Illustrator sharing betas are not displaying correctly and won't give me the option to stop the popups or sign up for them. You can't scroll up or down on them either.

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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    This has been fixed in latest version - 27.3.1

12. Not being able to save my artwork

    This has happened twice before, where I create a piece and try to save it, but I don't get the "where to save" pop up box. I tried everything, but it doesn't happen.

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13. Snap to pixel is gone.

    When designing artworki for video and the web it is critical that you maintain precise alignment with the pixel grid. Previous versions of Illustrator had a Snap To Pixel option in the view menu. This is not gone. It makes designing for the web and video nearly impossible when dealing with fine lines and hard edges.

    Put it back.

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14. Illustrator 2022 doesn't support Emoji Characters

    Someone IT fella in Adobe Illustrator removed the Emoji as characters in Illustrator 2022! Now we are not able to type Apple Emojis in Illustrator!

    PLEASE FIX IT!!

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    Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please share a screen recording, are the glyphs inserted through Apple Emoji & Symbol panel? Or glyphs inserted through Type > Glyphs panel?

15. No GPU using 27.3.416 beta

    No GPU using 27.3.416 beta

    macOS 10.15.4 (19E266)
    Radeon RX 570 8 GB

    Adobe can you hear us?

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    Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are able to reproduce the issue in house and working on providing a probable fix soon. Thanks for reporting the issue !

16. No GPU using 27.3.407

    No GPU using 27.3.407 beta
    macOS 10.15.4 (19E266)
    Radeon RX 570 8 GB

    (GPU is available with 27.1.1)

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17. Assertion failure on loading a size preset

    Error when loading a preset

    Illustrator Beta 27.3
    Windows 11 latest version

    After starting AI Beta I wanted to load the preset Web-large 1920x1080.
    Right after opening the preset I got the message Debug Assert failed!
    Clicking Debug fixed it.
    It keeps happening.

    Complete text of the error:

    Debug Assert failed!
    {
    expression: "false"
    hash: "5c5eeb50-6241-3aac-e680-325300000026"
    message: "deleted UIDialog is getting accessed."
    sourceFile: "D:\Jenkins\ws\ilstmain\shared\META\dist\git\adobe\DVA\dva\shared\adobe\dvauxpui\adapters\src\Dialog.cpp"
    sourceFunction: "dvauxpui::adapters::Dialog::{ctor}::<lambda_7dc86b139c3956325e99582ff49bdc61>::operator ()"
    sourceLine: "287"
    threadID: "16432"
    threadName: "main"
    timestamp: "2023-01-21T16:36:50.0Z"
    }

    -------------- StackTrace --------------
    dvaui::ui::UINode::UISizeChanged ( @ 0) (dvaui.dll+0x000000000063F663)
    dvaui::ui::OSWindow::UIDispatchEvent ( @ 0) (dvaui.dll+0x00000000006DB113)
    dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006E0559)
    dvaui::ui::OSWindow::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006D8E0C)
    dvaui::ui::OSWindow::UIUpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006E3C65)
    dvaui::datatransfer::SetDefaultCursorSupport ( @ 0) (dvaui.dll+0x0000000000307F38)
    dvaui::datatransfer::SetDefaultCursorSupport ( @ 0) (Illustrator.exe+0x00000000007E2977)
    dvaui::ui::OSWindow::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006D87F7)
    DispatchMessageW ( @ 0) (USER32.dll+0x0000000000018281)
    DispatchMessageW ( @ 0) (USER32.dll+0x0000000000017F3C)
    GetClassLongW ( @ 0) (USER32.dll+0x000000000002303D)
    KiUserCallbackDispatcher ( @ 0) (ntdll.dll+0x00000000000A2E44)
    NtUserMessageCall ( @ 0) (win32u.dll+0x0000000000001554)
    SendMessageW ( @ 0) (USER32.dll+0x00000000000178B8)
    GetDlgCtrlID ( @ 0) (USER32.dll+0x000000000001677B)
    GetDlgCtrlID ( @ 0) (USER32.dll+0x00000000000161A2)
    CloseThemeData ( @ 0) (uxtheme.dll+0x0000000000016E26)
    CloseThemeData ( @ 0) (uxtheme.dll+0x0000000000015821)
    GetDlgCtrlID ( @ 0) (USER32.dll+0x0000000000016325)
    dvaui::ui::OSWindow::UIDefaultHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006DA535)
    dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006E0568)
    dvaui::ui::OSWindow::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006D8E0C)
    dvaui::ui::OSWindow::UIUpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006E3C65)
    dvaui::datatransfer::SetDefaultCursorSupport ( @ 0) (dvaui.dll+0x0000000000307F38)
    dvaui::datatransfer::SetDefaultCursorSupport ( @ 0) (Illustrator.exe+0x00000000007E2977)
    dvaui::ui::OSWindow::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006D87F7)
    DispatchMessageW ( @ 0) (USER32.dll+0x0000000000018281)
    DispatchMessageW ( @ 0) (USER32.dll+0x0000000000017F3C)
    TranslateAcceleratorW ( @ 0) (USER32.dll+0x000000000002608A)
    KiUserCallbackDispatcher ( @ 0) (ntdll.dll+0x00000000000A2E44)
    NtUserSetWindowPos ( @ 0) (win32u.dll+0x00000000000018D4)
    dvaui::ui::OSWindow::UISetGlobalStructureRect ( @ 0) (dvaui.dll+0x00000000006E19FA)
    dvaui::ui::OSWindow::UIDPIChanged ( @ 0) (dvaui.dll+0x00000000006DA458)
    dvaui::ui::OSWindow::UIDispatchEvent ( @ 0) (dvaui.dll+0x00000000006DB3A3)
    dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006E0559)
    dvaui::ui::OSWindow::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006D8E0C)
    dvaui::ui::OSWindow::UIUpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006E3C65)
    dvaui::datatransfer::SetDefaultCursorSupport ( @ 0) (dvaui.dll+0x0000000000307F38)
    dvaui::datatransfer::SetDefaultCursorSupport ( @ 0) (Illustrator.exe+0x00000000007E2977)
    dvaui::ui::OSWindow::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006D87F7)
    DispatchMessageW ( @ 0) (USER32.dll+0x0000000000018281)
    DispatchMessageW ( @ 0) (USER32.dll+0x0000000000017F3C)
    DestroyCursor ( @ 0) (USER32.dll+0x00000000000284CC)
    KiUserCallbackDispatcher ( @ 0) (ntdll.dll+0x00000000000A2E44)
    NtUserSetParent ( @ 0) (win32u.dll+0x00000000000022B4)
    dvaui::ui::OSWindow::UISynchronizeParent ( @ 0) (dvaui.dll+0x00000000006E3711)
    dvaui::ui::OSViewContainer::UISynchronizeParent ( @ 0) (dvaui.dll+0x00000000006C1224)
    dvaui::controls::OSEditTextWIN::UISetParent ( @ 0) (dvaui.dll+0x000000000030160E)
    dvaui::ui::UIContainer::DeleteChildren ( @ 0) (dvaui.dll+0x0000000000623F7B)
    dvaui::ui::OSWindow::~OSWindow ( @ 0) (dvaui.dll+0x00000000006D32EA)
    dvaui::ui::UIDialog::~UIDialog ( @ 0) (dvaui.dll+0x00000000006A60E7)
    dvacore::threads::CallFromMainThread ( @ 0) (dvacore.dll+0x000000000023F974)
    dvacore::utility::RefCountedObjectWithWeakPtr::ReleaseUseCount ( @ 0) (dvacore.dll+0x00000000004A09E0)
    dvauxpui::adapters::Dialog::~Dialog ( @ 0) (dvauxpui.dll+0x000000000000E91C)
    dvauxpui::Initialize ( @ 0) (dvauxpui.dll+0x000000000003DB86)
    torq::api::alpacadialogref::~alpacadialogref ( @ 0) (dvauxpui.dll+0x00000000000BC677)
    dvauxpui::adapters::Dialog::~Dialog ( @ 0) (dvauxpui.dll+0x000000000000EAD3)
    dvacore::threads::AdaptCurrentEventLoopAsExecutor ( @ 0) (dvacore.dll+0x00000000002211CA)
    dvacore::config::GetVersionString ( @ 0) (dvacore.dll+0x00000000000B7C82)
    dvacore::config::GetVersionString ( @ 0) (Illustrator.exe+0x00000000007E2977)
    dvacore::config::GetVersionString ( @ 0) (dvacore.dll+0x00000000000B7D88)
    dvacore::config::ExecuteTopLevelFunction<void> ( @ 0) (dvacore.dll+0x00000000000BC750)
    dvacore::threads::AdaptCurrentEventLoopAsExecutor ( @ 0) (dvacore.dll+0x0000000000221390)
    dvacore::utility::OSComponent::GetType ( @ 0) (dvacore.dll+0x0000000000222048)
    DispatchMessageW ( @ 0) (USER32.dll+0x0000000000018281)
    DispatchMessageW ( @ 0) (USER32.dll+0x0000000000017D41)
    exo::app::OSAppBase::PumpMessage ( @ 0) (exo.dll+0x000000000000F946)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (exo.dll+0x000000000000FA89)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000007E4C26)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000009364F4)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000002D6C41)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x0000000000CDE06E)
    gudeVersion ( @ 0) (Illustrator.exe+0x000000000151E1DE)
    BaseThreadInitThunk ( @ 0) (KERNEL32.DLL+0x00000000000126BD)
    RtlUserThreadStart ( @ 0) (ntdll.dll+0x000000000005DFB8)

    Error when loading a preset

    Illustrator Beta 27.3
    Windows 11 latest version

    After starting AI Beta I wanted to load the preset Web-large 1920x1080.
    Right after opening the preset I got the message Debug Assert failed!
    Clicking Debug fixed it.
    It keeps happening.

    Complete text of the error:

    Debug Assert failed!
    {
    expression: "false"
    hash: "5c5eeb50-6241-3aac-e680-325300000026"
    message: "deleted UIDialog is getting accessed."
    sourceFile: "D:\Jenkins\ws\ilstmain\shared\META\dist\git\adobe\DVA\dva\shared\adobe\dvauxpui\adapters\src\Dialog.cpp"
    sourceFunction: "dvauxpui::adapters::Dialog::{ctor}::<lambda_7dc86b139c3956325e99582ff49bdc61>::operator ()"
    sourceLine: "287"
    threadID: "16432"
    threadName: "main"
    timestamp: "2023-01-21T16:36:50.0Z"
    }

    -------------- StackTrace --------------
    dvaui::ui::UINode::UISizeChanged ( @ 0) (dvaui.dll+0x000000000063F663)
    dvaui::ui::OSWindow::UIDispatchEvent ( @ 0) (dvaui.dll+0x00000000006DB113)
    dvaui::ui::OSWindow::UIHandleOSEvent ( @… more

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18. The mouse wheel is broken for both scrolling and the animated zoom in 27.2.0.315

    The behavior of the mouse wheel is changed drastically for both scrolling and the animated zoom in 27.2.0.315!
    For some reason the Beta seem too treat one rotation of the wheel as an infinite and uninterrupted one, unless the mouse is moved. It leads to infinite scroll and instant zoom, completely unusable. Please take a look at the screen recordings attached.

    27.1.1_wheel.mp4 is how the released version behaves. One tick of the wheel — one step of zoom (with Animated Zoom on), or one scroll step.

    27.2.0.315_wheel.mp4 is how the Beta does it. If I don’t move the mouse when I move the wheel, it gets scrolled all the way uninterrupted, and zooms to the extreme in a blink. Just terrible!

    The behavior of the mouse wheel is changed drastically for both scrolling and the animated zoom in 27.2.0.315!
    For some reason the Beta seem too treat one rotation of the wheel as an infinite and uninterrupted one, unless the mouse is moved. It leads to infinite scroll and instant zoom, completely unusable. Please take a look at the screen recordings attached.

    27.1.1_wheel.mp4 is how the released version behaves. One tick of the wheel — one step of zoom (with Animated Zoom on), or one scroll step.

    27.2.0.315_wheel.mp4 is how the Beta does it. If I don’t move the mouse when… more

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19. This is a bug report.

    Illustrator has a BIG problem i mean the user experience is TRASH. if your using illustrator for the first time then you will be COMPLETELY lost and no sane person is gonna watch a 3 hour tutorial on how to use JUST 1 feature on this app. This app has a problem with the tools not working how they were somewhat intended to. I've been using this app for about 7 weeks now and it still hasn't impressed me, the only consistent thing this app does is DISAPPOINT me. Either this app will go down or something needs to change.

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20. Não consigos salvar arquivos no meu AI. Aparece o que está no print.

    Não consigos salvar arquivos no meu AI. Aparece o que está no print.
    Já desinstalei e reinstalei e nada! Continua aparecendo essa mensagem ao salvar.

    Para conseguir salvar um arquivo preciso tentar várias vezes no "salvar como".
    Alguém sabe como resolver?

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