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AdminNitish Agarwal (Illustrator on iPad Team) (Lead Software Engineer, Adobe Illustrator)

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  1. 1 vote

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    2 comments  ·  Illustrator (iPad) Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    HI, Can you please share video for the issue?

  2. 5 votes

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    2 comments  ·  Illustrator (iPad) Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
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    You can try using Palm Rejection in Application Settings > Input > Apple Pencil

  3. 4 votes

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    1 comment  ·  Illustrator (iPad) Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
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    This functionality is already there, you have to swipe right to left on the layers name in layers panel

  4. 19 votes

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    1 comment  ·  Illustrator (iPad) Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
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    We already have support for external keyboard on iPad with limited shortcuts working right now.

  5. 1 vote

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    2 comments  ·  Illustrator (iPad) Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    This is dependent upon the zoom level. If you are at higher zoom level you get better precision.

  6. 1 vote

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    Hi Yavuz,

    Can you please try File > Export > Export As > SVG if that's working for you?

    Thanks
    Nitish

  7. 1 vote

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    Hi Rienk,

    You can start creating artboard outside of any artboard and the you can move it inside. You should raise it in feature requests.

    Thanks
    Nitish

  8. 3 votes

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    Hi,

    Sorry for the inconvenience caused.
    Does quitting and relaunching illustrator solves your problem?
    If no, please email me at nitiagar@adobe.com so that we can look into the issue further.

    Thanks & regards
    Nitish Agarwal

  9. 4 votes

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    Under Review  ·  12 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Please try the below steps and let us know if your issue is resolved or not.

    Windows:
    1. In task manager kill CCX process
    2. In run command type %appdata%
    3. Go to Adobe > CCX Welcome
    4. Delete data folder
    5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
    6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
    7. Launch Illustrator

    Mac :
    1. In activity monitor kill CCX process
    2. Go to folder ~/Library
    3. Delete Adobe Illustrator 23 folder from Application Support > Adobe
    4. Go back to ~/Library
    5. Delete data folder from Cache > Adobe
    6. Go back to ~/Library
    7. Delete Adobe Illustrator 23 folder from Preferences
    8. Wait for 5 min or till CC process in restarted(you will see the process running in activity monitor)
    9. Launch Illustrator again
    Verify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

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    Hi,

    Please try the below steps and let us know if your issue is resolved or not.
    1. In task manager kill CCX process
    2. In run command type %appdata%
    3. Go to Adobe > CCX Welcome
    4. Delete data folder
    5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
    6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
    7. Launch Illustrator

    Verify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

  10. 1 vote

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    Hi Ken,

    Sorry for the inconvenience caused.
    I am not able to reproduce the issue on my side. Are you able to reproduce this consistently?
    If yes please share a small video of the same at nitiagar@adobe.com so that I can deep dive into the issue?

    Thanks & Regards
    Nitish Agarwal

  11. 1 vote

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    Hi Tom,

    We already have this feature. Please let us know which version of illustrator are you using? If it's not the latest update I would request you to please update to the latest one.

    Thanks
    Nitish

  12. 140 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    This is different from Align to Key Object. It was for Align to Artboard and that bug is fixed. Please start a new thread for 'Align to Key Object'.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  13. 5 votes

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    Hi,

    For easy deletion if artboards you can just select the artboards and hit delete button on the key board.
    I hope this will solve your problem some extent.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  14. 3 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response. I hope your issues is resolved.
    If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

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    Hi,

    In such case you will have to rename EN_IL version and then try this out.

    Thanks
    Nitish

  15. 1 vote

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    3 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Can you please share the screenshot or video at nitiagar@adobe.com

    Thanks
    Nitish

  16. 56 votes

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    Hi All,

    Thanks for the information provided to the Illustrator team.

    As we are hearing from some users that the issue is not completely fixed , we are working on trying to reproduce the issue at our end . Kindly provide a screen recording / elaborate steps for reproducing the issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail. .

    With Best Regards,
    Illustrator Team

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    Hi Aidan,

    Can you please share your AI file with me at nitiagar@adobe.com so that I can further look into the issue. Also, are you able to reproduce this issue with a new file?

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  17. 2 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    You are looking for below suggested options in Properties panel?

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  18. 51 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Hi Glen,

    Thanks for sharing your problem. We understood your problem and we are already working on it to fix. Also, I have one workaround for you. If you are using closed paths near the art board boundaries you can use Stroke inside instead center stroke. You change it by following below steps :

    1. Go to Window > Stroke in Illustrator
    2. From fly out menu select show options
    3. In Align Stroke option, select Align stroke to inside.

    This will always have all the art inside of the bounding box. But the limitation is it only works for the closed paths.
    I hope it solves some of your problem.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

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    Hi Glen,

    You can share your file at nitiagar@adobe.com. If you can make a video or enter detailed steps it will really helpful for us and get this fixed early. You can log your feature request separately in the feature request section of user voice itself.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  19. 9 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Hi Andy,

    You can try duplicating artboards and then arrange them with 0 spacing.

    Thanks
    Nitish

  20. 72 votes

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    Hi,

    If you will export artboards in any fractional scale or by specifying height and width you will get correct output.

    The best way to not get an extra pixel is keep your artboard coordinates in integers. You can achieve that by changing the reference point of artboard to top left and typing in the nearest integer or do Make Pixel Perfect(Object > Make Pixel Perfect). If size of your artboard is increased please manage that accordingly and export.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

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    Hi Bogdan,

    Export using any fractional scale or height/width, you will get the expected dimensions. If you have artboard and art both pixel aligned then this problem does not comes up. If you can share your file share at nitiagar@adobe.com so that we can look into and analyze what is wrong in the file.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

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    We are trying to fix this issue but in the meanwhile you can use the work around. Specify height by clicking on the drop down near 1x and then enter the height that you want and it will you the exact result.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

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