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AdminNitish Agarwal (Illustrator on iPad Team) (Lead Software Engineer, Adobe Illustrator)

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  1. 2 votes

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    1 comment  ·  Illustrator (iPad) Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Inside and outside stroke does not work for open paths.

    Thanks

  2. 1 vote

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    2 comments  ·  Illustrator (iPad) Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    HI, Can you please share video for the issue?

  3. 2 votes

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    5 comments  ·  Illustrator (iPad) Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Art is not selected when we create art from brush tool. Art should be selected then that option gets activated.

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    Art should be selected for these options to be activated.

  4. 5 votes

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    2 comments  ·  Illustrator (iPad) Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
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    You can try using Palm Rejection in Application Settings > Input > Apple Pencil

  5. 4 votes

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    1 comment  ·  Illustrator (iPad) Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
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    This functionality is already there, you have to swipe right to left on the layers name in layers panel

  6. 19 votes

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    1 comment  ·  Illustrator (iPad) Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
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    We already have support for external keyboard on iPad with limited shortcuts working right now.

  7. 33 votes

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    2 comments  ·  Illustrator (iPad) Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
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    Multiple artboards are already there in the builds. You can add multiple artboards while creating a new document or using artboard tool in the document

  8. 1 vote

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    2 comments  ·  Illustrator (iPad) Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    This is dependent upon the zoom level. If you are at higher zoom level you get better precision.

  9. 1 vote

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    Hi Yavuz,

    Can you please try File > Export > Export As > SVG if that's working for you?

    Thanks
    Nitish

  10. 1 vote

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    Hi Rienk,

    You can start creating artboard outside of any artboard and the you can move it inside. You should raise it in feature requests.

    Thanks
    Nitish

  11. 3 votes

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    Hi,

    Sorry for the inconvenience caused.
    Does quitting and relaunching illustrator solves your problem?
    If no, please email me at nitiagar@adobe.com so that we can look into the issue further.

    Thanks & regards
    Nitish Agarwal

  12. 4 votes

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    Under Review  ·  12 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Please try the below steps and let us know if your issue is resolved or not.

    Windows:
    1. In task manager kill CCX process
    2. In run command type %appdata%
    3. Go to Adobe > CCX Welcome
    4. Delete data folder
    5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
    6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
    7. Launch Illustrator

    Mac :
    1. In activity monitor kill CCX process
    2. Go to folder ~/Library
    3. Delete Adobe Illustrator 23 folder from Application Support > Adobe
    4. Go back to ~/Library
    5. Delete data folder from Cache > Adobe
    6. Go back to ~/Library
    7. Delete Adobe Illustrator 23 folder from Preferences
    8. Wait for 5 min or till CC process in restarted(you will see the process running in activity monitor)
    9. Launch Illustrator again
    Verify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

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    Hi,

    Please try the below steps and let us know if your issue is resolved or not.
    1. In task manager kill CCX process
    2. In run command type %appdata%
    3. Go to Adobe > CCX Welcome
    4. Delete data folder
    5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
    6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
    7. Launch Illustrator

    Verify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

  13. 1 vote

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    Hi Ken,

    Sorry for the inconvenience caused.
    I am not able to reproduce the issue on my side. Are you able to reproduce this consistently?
    If yes please share a small video of the same at nitiagar@adobe.com so that I can deep dive into the issue?

    Thanks & Regards
    Nitish Agarwal

  14. 3 votes

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    Hi Idana,

    Sorry for the inconvenience caused.
    Is it possible for you to share any of your file with us?
    If yes, please share the file with me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

  15. 1 vote

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    Hi Tom,

    We already have this feature. Please let us know which version of illustrator are you using? If it's not the latest update I would request you to please update to the latest one.

    Thanks
    Nitish

  16. 141 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    This is different from Align to Key Object. It was for Align to Artboard and that bug is fixed. Please start a new thread for 'Align to Key Object'.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  17. 5 votes

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    Hi,

    For easy deletion if artboards you can just select the artboards and hit delete button on the key board.
    I hope this will solve your problem some extent.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  18. 3 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response. I hope your issues is resolved.
    If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

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    Hi,

    In such case you will have to rename EN_IL version and then try this out.

    Thanks
    Nitish

  19. 1 vote

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    3 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Can you please share the screenshot or video at nitiagar@adobe.com

    Thanks
    Nitish

  20. 56 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Hi Aidan,

    Can you please share your AI file with me at nitiagar@adobe.com so that I can further look into the issue. Also, are you able to reproduce this issue with a new file?

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

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