Nitish Agarwal(Illustrator Team)

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  1. 1 vote
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    Nitish Agarwal(Illustrator Team) commented  · 

    Hi Yavuz,

    Can you please try File > Export > Export As > SVG if that's working for you?

    Thanks
    Nitish

  2. 193 votes
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    186 comments  ·  Illustrator Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    Apologies for the delay in responding back on this issue. In this thread there are multiple issues being discussed & if your issue is not similar to the below two issues then you need to create a new User Voice thread for that:
    1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
    2. While working on a file and opening a new one the document view sticks to the old file and do not switches to the new file artwork.

    In both the cases all the panels gets refreshed as per the artwork in the last opened file.

    If you are encountering the above two issues with the latest version of Illustrator (23.0.4 on MAC & 23.0.3 on WINDOWS) then please drop an email at sharewithai@adobe.com along with this thread link so that we can…

    Nitish Agarwal(Illustrator Team) commented  · 

    Hi Stewart,

    Does quitting illustrator and launching it again solved your problem? If no, please contact me at nitiagar@adobe.com

    Thanks
    Nitish

  3. 1 vote
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    3 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
    Nitish Agarwal(Illustrator Team) commented  · 

    Hi Rienk,

    You can start creating artboard outside of any artboard and the you can move it inside. You should raise it in feature requests.

    Thanks
    Nitish

  4. 3 votes
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    Nitish Agarwal(Illustrator Team) commented  · 

    Hi,

    Sorry for the inconvenience caused.
    Does quitting and relaunching illustrator solves your problem?
    If no, please email me at nitiagar@adobe.com so that we can look into the issue further.

    Thanks & regards
    Nitish Agarwal

  5. 4 votes
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    Under Review  ·  12 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Nitish Agarwal(Illustrator Team) commented  · 

    Hi,

    Please try the below steps and let us know if your issue is resolved or not.

    Windows:
    1. In task manager kill CCX process
    2. In run command type %appdata%
    3. Go to Adobe > CCX Welcome
    4. Delete data folder
    5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
    6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
    7. Launch Illustrator

    Mac :
    1. In activity monitor kill CCX process
    2. Go to folder ~/Library
    3. Delete Adobe Illustrator 23 folder from Application Support > Adobe
    4. Go back to ~/Library
    5. Delete data folder from Cache > Adobe
    6. Go back to ~/Library
    7. Delete Adobe Illustrator 23 folder from Preferences
    8. Wait for 5 min or till CC process in restarted(you will see the process running in activity monitor)
    9. Launch Illustrator again
    Verify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

    Nitish Agarwal(Illustrator Team) commented  · 

    Hi,

    Please try the below steps and let us know if your issue is resolved or not.
    1. In task manager kill CCX process
    2. In run command type %appdata%
    3. Go to Adobe > CCX Welcome
    4. Delete data folder
    5. Go back in Adobe folder and delete Adobe Illustrator 23 folder
    6. Wait for 5 min or till CC process in restarted(you will see the process running in task manager)
    7. Launch Illustrator

    Verify if the issue is resolved or not. If the issue is not resolved please reach out to me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

  6. 1 vote
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    1 comment  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
    Nitish Agarwal(Illustrator Team) commented  · 

    Hi Ken,

    Sorry for the inconvenience caused.
    I am not able to reproduce the issue on my side. Are you able to reproduce this consistently?
    If yes please share a small video of the same at nitiagar@adobe.com so that I can deep dive into the issue?

    Thanks & Regards
    Nitish Agarwal

  7. 3 votes
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    1 comment  ·  Illustrator Bugs » File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Nitish Agarwal(Illustrator Team) commented  · 

    Hi Idana,

    Sorry for the inconvenience caused.
    Is it possible for you to share any of your file with us?
    If yes, please share the file with me at nitiagar@adobe.com

    Thanks & Regards
    Nitish Agarwal

  8. 1 vote
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    1 comment  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
    Nitish Agarwal(Illustrator Team) commented  · 

    Hi Tom,

    We already have this feature. Please let us know which version of illustrator are you using? If it's not the latest update I would request you to please update to the latest one.

    Thanks
    Nitish

  9. 132 votes
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    87 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Nitish Agarwal(Illustrator Team) commented  · 

    This is different from Align to Key Object. It was for Align to Artboard and that bug is fixed. Please start a new thread for 'Align to Key Object'.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  10. 4 votes
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    Nitish Agarwal(Illustrator Team) commented  · 

    Hi,

    For easy deletion if artboards you can just select the artboards and hit delete button on the key board.
    I hope this will solve your problem some extent.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  11. 3 votes
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    2 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Nitish Agarwal(Illustrator Team) commented  · 

    Hi,

    In such case you will have to rename EN_IL version and then try this out.

    Thanks
    Nitish

  12. 1 vote
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    3 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Nitish Agarwal(Illustrator Team) commented  · 

    Hi,

    Can you please share the screenshot or video at nitiagar@adobe.com

    Thanks
    Nitish

  13. 11 votes
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    16 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
    Nitish Agarwal(Illustrator Team) commented  · 

    Hi Aidan,

    Can you please share your AI file with me at nitiagar@adobe.com so that I can further look into the issue. Also, are you able to reproduce this issue with a new file?

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  14. 4 votes
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    7 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
    Nitish Agarwal(Illustrator Team) commented  · 

    Hi Lisa,

    Is it that you change to Align to Artboard but does not retain that and switches to Align to selection?

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  15. 2 votes
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    2 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue.
    We are moving this under review, meanwhile what you can do is use Right Click > Make Pixel Perfect or turn on control panel from Window > Control.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

    Nitish Agarwal(Illustrator Team) commented  · 

    Hi,

    You are looking for below suggested options in Properties panel?

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  16. 43 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Nitish Agarwal(Illustrator Team) commented  · 

    Hi Glen,

    Thanks for sharing your problem. We understood your problem and we are already working on it to fix. Also, I have one workaround for you. If you are using closed paths near the art board boundaries you can use Stroke inside instead center stroke. You change it by following below steps :

    1. Go to Window > Stroke in Illustrator
    2. From fly out menu select show options
    3. In Align Stroke option, select Align stroke to inside.

    This will always have all the art inside of the bounding box. But the limitation is it only works for the closed paths.
    I hope it solves some of your problem.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

    Nitish Agarwal(Illustrator Team) commented  · 

    Hi Glen,

    You can share your file at nitiagar@adobe.com. If you can make a video or enter detailed steps it will really helpful for us and get this fixed early. You can log your feature request separately in the feature request section of user voice itself.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  17. 8 votes
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    6 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Nitish Agarwal(Illustrator Team) commented  · 

    Hi Andy,

    You can try duplicating artboards and then arrange them with 0 spacing.

    Thanks
    Nitish

  18. 58 votes
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    Hi,

    If you will export artboards in any fractional scale or by specifying height and width you will get correct output.

    The best way to not get an extra pixel is keep your artboard coordinates in integers. You can achieve that by changing the reference point of artboard to top left and typing in the nearest integer or do Make Pixel Perfect(Object > Make Pixel Perfect). If size of your artboard is increased please manage that accordingly and export.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

    Nitish Agarwal(Illustrator Team) commented  · 

    Hi Bogdan,

    Export using any fractional scale or height/width, you will get the expected dimensions. If you have artboard and art both pixel aligned then this problem does not comes up. If you can share your file share at nitiagar@adobe.com so that we can look into and analyze what is wrong in the file.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

    Nitish Agarwal(Illustrator Team) commented  · 

    We are trying to fix this issue but in the meanwhile you can use the work around. Specify height by clicking on the drop down near 1x and then enter the height that you want and it will you the exact result.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

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