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Ashutosh Gupta (Illustrator Team)

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20 results found

  1. Selection tool won't grab lines

    36 votes

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    41 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi

    Can you pleases check in the Preferences ( Windows: Edit -> Preferences -> Selection & Anchor Display / MAC: Illustrator CC -> Preferences -> Selection & Anchor Display ).
    If the Object Selection by Path only is enabled., then disable it and observe if you are able to work smoothly.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  2. Image won't move.

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi
    Can you pleases check in the Preferences ( Windows: Edit -> Preferences -> Selection & Anchor Display / MAC: Illustrator CC -> Preferences -> Selection & Anchor Display ).
    If the Object Selection by Path only is enabled., then disable it and observe if you are able to work smoothly.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  3. Anchor Point Guides are invisible in Illustrator 2019 unless selected?

    7 votes

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    27 comments  ·  Illustrator (Desktop) Bugs » Snapping  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It seems like several problems got mixed in the comments.


    1. Guides made of single anchors (displayed as <Guide> in Layers) are displayed correctly in the latest versions of Ai when View > Guides > Show Guides is enabled (although they are rather small).


    2. Illustrator does not draw centerpoints for ellipses while moving then in GPU mode — a know problem, reported separately here: http://illustrator.uservoice.com/forums/601447/suggestions/39740689

    Please upvote it if you want to see edges while moving.


    3. Show Edges option gets occasionally disabled — gets fixed with Cmd/Ctrl + H. Edges still won’t be drawn when GPU Performance and Real-Time Drawing and Editing options are enabled in Preferences > Performance, only when you switch to CPU mode.


    If your case is nothing like this — please comment and share details on the problem, with steps and screenshots or videos.

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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Oz,

    What I can understand from your post is : you are placing stray anchor points at the center of the group to have existence of center point .Earlier x was showing on hovering , but now it is not getting showing.
    Am I right ?

    Please open attributes panel ( Windows -> Attributes ) . Click Show All from the flyout menu to expand the panel . Observe if the show center option is not enabled . Please enable it.
    Hope it would help you.

    If it doesn't help you. Please zip and send illustrator preferences folder to us @ ashgupt@adobe.com analyze ( "C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings" ).

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  4. Click-drag fails... snaps back

    157 votes

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    Under Review  ·  124 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Brandon ,

    Can you pleases check in the Preferences ( Windows: Edit -> Preferences -> Selection & Anchor Display / MAC: Illustrator CC -> Preferences -> Selection & Anchor Display ).
    If the Object Selection by Path only is enabled., then disable it and observe if you are able to work smoothly.

    If the issue still persists then please zip and send illustrator preferences folder to us @ ashgupt@adobe.com analyze ( Windows : "C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings" and MAC : "~/Library/Preferences/Adobe Illustrator 23 Settings".

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi,

    Have you enabled Hide Bounding box . Center widget hides due to this

    Regards
    Ashutosh Gupta

  5. Legacy shape-drawing functionality is missing

    1 vote

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    2 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    You can switch off the bounding box and smart widgets by pressing shortcut Cmd + Shift + B and can use the drawing tools as legacy tools.
    You can also select View→Hide bounding box for the same.

    For reverting back to current state again press the same shortcut or select View → Show bounding box

    Hope this would help achieving your workflow.

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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi,
    You can switch off the bounding box and smart widgets by pressing shortcut Cmd + Shift + B and can use the drawing tools as legacy tools.
    You can also select View->Hide bounding box for the same.

    For reverting back to current state again press the same shortcut or select View -> Show bounding box

    Hope this would help achieving your workflow.

  6. Click and touch release problems Illustrator CC 2018 Mac High Sierra - cause dictation software

    35 votes

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    42 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Everyone,

    We apologize for the issue. Some of you mentioned that issue resolved by turning off Dictation settings, but it didn't worked for you. We need help to reproduce this issue in-house.

    • Can you please reply with some video of what and how you met the issue?
    • Also provide your system info, if it is not “Mac OS High Sierra on Macbook Pro 2016, touch bar, 2.9GHz Intel core i7, 16GB 2133MHz LPDDR3”
    • Mention version and subversion of MAC OS with issue. For eg. 10.13.3
    • Does putting your fingers completely off the trackpad work fine i.e. click/tap released ?
    • Are you having the same behavior with pen tool while creating anchors. Can you please try out and reply?

    Thanks for your support
    Ashutosh Gupta
    Illustrator Team

  7. anchor point and handle display - no visible difference on screen

    2 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Ashutosh Gupta (Illustrator Team) commented  · 

    With version 22.1, there is feature preference added for anchor point and handle size under "Anchor Points, Handle, and Bounding Box display".

    You can update to latest version of Illustrator to use the feature

  8. Moving objects - error message "can't move the object"

    44 votes

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    86 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have tried to fix the issue in the current release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.

    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in the update.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    PS: We are only referring to the issue that got introduced in CC 2018. As I can see there were few workflows that were existing even in older releases. Please log a separate request for it so that we all can track it better

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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi all,

    We are working on it. Any object with width or height equal to or greater than 16383 pt , on moving with keyboard arrow keys or mouse, throws string "Can't move the objects. The requested transformation would make the objects too large".

    We welcome, if you can provide some set of actions and/or the file, with which you are getting issue.
    We have also sent individual mails to all the participants, who commented in this bug.

    Also, please let us know if you are getting some different string appended with "Can't move the objects", while drawing within canvas area.

    Note:
    If you are moving objects ( or the group of objects) away the canvas area, please ensure that you don't have guides present in the group , or any hidden object that is being moved away the canvas while transformation.
    It will throw string "Can't move the string. The requested transformation would make some objects fall completely off the drawing area". This will be expected.

    Regards
    Ashutosh Gupta
    Illustrator Team

  9. Blob Brush changes size after undo operation

    71 votes

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    56 comments  ·  Illustrator (Desktop) Bugs » Brushes  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Ashutosh Gupta (Illustrator Team) commented  · 

    Please share the link to screen recording here or you can also send it to ShareWithAI@adobe.com

  10. Bug in entering number values in transform panel

    75 votes

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    62 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It is now obvious the issue was not fixed fully. The developers are aware of it now. Let’s hope it will be fixed soon enough.

    If you have a solid order of steps which reproduce this behavior, share them in comments, because only some machines are affected. Please help the team to isolate it.

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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi ,
    Thanks for informing us here.
    Can one of you please add a video of the issue.

    Thanks and Regards
    Ashutosh Gupta

  11. Transform Tool

    9 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi
    Thanks for reporting the issue, Illustrator team really appreciates this.

    Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
    1.Kindly please provide us your preferences settings
    2. Steps to collect Preference Settings
    For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
    Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
    3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Everyone ,

    Thanks for informing us here.
    Can one of you please add a video of the issue.

    Thanks and Regards
    Ashutosh Gupta

  12. Mac Illustrator CC. Shift click not moving gradient mesh point along path.

    1 vote

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    3 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Jenn,

    Which tool are you using to move mesh points Direct selection tool or Mesh tool ?

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  13. Pen Tool - Arrowhead

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Danny ,

    Please open appearance panel ( Windows -> Appearance ) . Click panel option at right top of panel below "Collapse to icon" button to open options menu .Click "New Art has Basic Appearance" to disable it.

    Now you can have arrowhead trailing on the last point drawn once selected.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  14. Panel Options not displaying on click and hold

    1 vote

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    3 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Michael,

    Are you using Default Tool Panel or Custom Tool Panel. This you can check from Windows -> Tools. If default is checked then you are having default tool panel and this is a bug .

    But, if you are using Custom Tool Panel, then this behavior is expected.

    Thanks and Regards
    Ashutosh Gupta

  15. Can't reset the bounding box of a square that's been rotated 45 degrees

    5 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Christofer ,

    You would need to convert rectangle to path ( Object -> Shape -> Expand Shape ) , to enable Reset Bounding box.You can also assign custom shortcut using Edit -> Keyboard Shortcut. Rectangle, Ellipse, Polygon are live shapes and they do not posses Reset Bounding Box functionality.

    Thanks and Regards
    Ashutosh Gupta

  16. Zoom options in View menu items have completely wrong labels

    1 vote

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    Under Review  ·  4 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Ashutosh Gupta (Illustrator Team) commented  · 

    Thanks Cody , we are able to reproduce the issue. We will look into it.

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    Ashutosh Gupta (Illustrator Team) commented  · 

    This happens sometimes when some dialog is opened in properties panel or some other panel. Workaround is to press Esc key and try again.
    All the options will be accessible then.

  17. Troubleshooting with anchor points

    3 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi ,

    Shift + Click using the pen tool would help you clicking over the intersection.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator team

  18. Corners dialogue box deselects points when adjusting radius

    2 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Laurence ,

    Issue is reproducible with us and will look into it.

    You are needed to select the multiple corner points with Shift + Click and double click to open corner dialog box to effectively do all operations.

    When no corner points are selected , operation should impact only corner point double clicked to open corner dialog

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  19. Anchor Points Flat Instead of Sharp Points

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Sindy,

    A sharp point is drawn with only click using pen tool. A pen tool with slight drag flattens.

    Workaround for the problem . Select all the anchors with problem using direct selection tool with marquee selection or shift click anchor points , and click "Convert selected anchor points to corner" button present in properties panel / control panel.

    Thanks and Regards
    Ashutosh Gupta
    Illustrator Team

  20. Rotation Handle Tolerance overrides scale and selection functionality while using Wacom.

    171 votes

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    143 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    Ashutosh Gupta (Illustrator Team) commented  · 

    Hi Chris,

    Thanks for reporting issue.
    We are able to reproduce it. We will look into it.

    Regards
    Ashutosh Gupta

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