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  1. 71 votes
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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    An error occurred while saving the comment
    Anonymous commented  · 

    I've just reproduced the save issue for a friend who was not able to save their files (totally distraught by this - people have real commercial deadlines that they can't meet with this bug - this is an URGENT issue that needs to be addressed).

    The two crash reports that I can see are for CEPHTMLEngine and AIRobin

    The workaround (with some loss of info) that seems to work is.
    1. Have the file open in Illustrator 2020
    2. Save a copy as SVG
    3. Install Illustrator 2019. (... menu in Creative Cloud alongside Illustrator is the way to install a previous version)
    4. Import the SVG, ignore the out of memory error - that seems to be a bug too
    5. Save as Illustrator CC format
    6. Continue to work in Illustrator 2019

    Process: AIRobin [7598]
    Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/AIRobin.app/Contents/MacOS/AIRobin
    Identifier: com.adobe.AIRobin
    Version: 24.0.1 (24.0.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    User ID: 501

    Date/Time: 2020-01-14 17:44:44.348 +1100
    OS Version: Mac OS X 10.15.2 (19C57)
    Report Version: 12
    Bridge OS Version: 4.2 (17P2551)
    Anonymous UUID: 03EC2242-B2F5-

    Sleep/Wake UUID: E4B54161-911C-4E03-AD1E-F0BFFE592C11

    Time Awake Since Boot: 36000 seconds
    Time Since Wake: 35000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 63 SchedulerThread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: EXC_I386_GPFLT
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [7598]

    Process: CEPHtmlEngine [7996]
    Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/CEPHtmlEngine/CEPHtmlEngine.app/Contents/MacOS/CEPHtmlEngine
    Identifier: com.adobe.cep.CEPHtmlEngine
    Version: 9.4.0.58 (1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    User ID: 501

    Date/Time: 2020-01-14 17:45:23.551 +1100
    OS Version: Mac OS X 10.15.2 (19C57)
    Report Version: 12
    Bridge OS Version: 4.2 (17P2551)
    Anonymous UUID: 03EC2242-B2F5-

    Sleep/Wake UUID: E4B54161-911C-4E03-AD1E-F0BFFE592C11

    Time Awake Since Boot: 36000 seconds
    Time Since Wake: 35000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Application Specific Information:
    abort() called
    CEPHtmlEngine(7996,0x11a0cbdc0) malloc: Incorrect checksum for freed object 0x7ff1e0f32008: probably modified after being freed.
    Corrupt value: 0xf00007ff00000000

  2. 1 vote
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