Document’s dimensions are 10 times larger when printing
Illustrator calculates dimensions incorrectly.
The problem is when printing from Illustrator.
There is no problem saving the file and placing it in ONYX.
Incorrect settings for mm and cm units

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It feels like the Large Canvas mode (the one that enables ×10 coefficient) is in play somehow... can you tell more about this document?
Was it you who created it? Do you remember what artboard size you used when creating it? Were you given a warning about Large Canvas being activated?
Can you share the file with the team, so they can review it? If yes, please send it to sharewithai@adobe.com and mention the link to this report for fast tracking: http://illustrator.uservoice.com/forums/601447/suggestions/50210919