After updating my system to Sequoia 15.7.2, the text tools stopped working.
After updating my system to Sequoia 15.7.2, the text tools stopped working.
Any action I perform on the text, such as changing the size or font, produces no result. The app slows down significantly. My work has completely stopped because of this.
I have the latest version, 30.0, installed.
I tried completely uninstalling and reinstalling Illustrator, but that didn't help.
I also tried installing an older version, but the result was the same. Is Illustrator incompatible with the new Sequoia 15.7.2?
Any ideas?
Kat
shared this idea
Seems like uninstalling Wacom driver could help in this case. If it doesn’t and you have the same exact problem — please upvote and leave a comment.
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Ah, I see, a general discussion. It’s amazing how these two fight, the Wacom driver and Ai... Thanks!
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Kat
commented
I have a Wacom Intuos Pro tablet, but I'm not currently using it on my work computer, so I simply uninstalled all the drivers and anything related to the Wacom from my computer.
I can't recall the driver version, but I periodically update everything, however, it could not have been the latest one.I had no problems before the system updates I performed the day before yesterday.
I didn't test the issue with different input devices because, as I said, I didn't need the tablet for my project at the moment. And that's a good question, what will happen if I install it again?
Here's an article I read about connecting to the Wacom:
https://community.adobe.com/t5/illustrator-discussions/can-t-launch-illustrator-macos-tahoe/m-p/15509775#M453508 -
Oh! Glad it got solved for you, but I don’t think it’s a real solution though...
I assumed this was happening for any input you tried, right? Pen, mouse, touchpad? And do you mean disabling it in Ai’s Preferences or rather disabling the driver itself? What is you current Wacom driver version (and what tablet do you use)?
Can you also share a link to this post you mentioned? -
Kat
commented
Hi,
Thanks for your advice!I found a post about the Tahoe OS that suggested the WACOM driver might be affecting it, and even though I have a different OS version, I decided to try disabling the WACOM driver.
And that solved the problem! -
This is very odd!
Please backup you Preferences (on Mac these should be here: <OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/<locale> (e.g. en_US)/Adobe Illustrator Prefs) and then reset them, by either deleting the folder (Ai would create one anew on launch then) or via Preferences (Cmd + K) > Reset Preferences button.
When reinstalling Illustrator, these are usually kept untouched, to keep users’ customizations intact... but sometimes different settings, especially when update cause rather weird bugs. And these can get imported into an older installed version. So, to exclude this case, the reset is the first check-up to try...If is miraculously fixes the problem — please zip the old Preferences folder and send it to the team, via sharewithai@adobe.com (along with the link to this report, http://illustrator.uservoice.com/forums/601447/suggestions/50719163), so they can dissect it.