Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
249 results found
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Unable to place image files of any kind into Art Illustrator
Illustrator v 28.4.1
When trying to place or drag an image file into AI I get the error message "unknown format and cannot be opened" or "in a format which can not be placed". These are all existing files that I have used many times. I tried EPS, JPG, and PNG. It will not allow any new images. In addition, the image files in my existing files are now broken. Attached are the errors I am getting for the new files1 vote -
Mockup (Beta) in Illustrator not working due to PARM error
I am trying to use the Mockup (Beta) tool, and every time i get the "the operation cannot complete because of an unknown error [PARM]" message and the action cancels.
I'm attempting to mockup using a compound path and a png. I've updated and reinstalled both the app and the mockup installer. I've also tried using the newest and previous versions of Illustrator. I've also removed my preferences and still no luck.
Any ideas? I've used Mockup on this computer multiple times without error.
1 vote -
Incorrect object size when exported to SVG - Illustrator v 28.4.1
The latest Illustrator v28.4.1 generates slightly different SVG code compared to its precursors.
Attached is the code generated by 28.3 and 28.4.1 of the same design.
Then the latest version of the SVG file is loaded to my laser software (Glowforge) the design ends up being much smaller than it is supposed to be, for comparison a 12 cm square will only end up being 9 cm square. The issue disappeared once Illustrator was reversed to version 28.3 and files were re-opened and re-saved.3 votesThe problem seems to be solved with Beta 28.6.
If you experience this problem still — please comment back.
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Any document created using Film & Video document profile gets a second 14400×14400 artboard
When creating a new document in the HDV/HDTV 1080 or other Film and Video-related workspaces, the artboard is initially created with the correct size. However, as soon as you add any object to this workspace outside of the borders of the artboard, a new artboard is automatically generated, and it is massive. This forces the user to manually remove the second artboard, which is unnecessary.
1 voteThe second artboard is not a bug, but a specifically designed behavior for later import to AfterEffects. It gives AE enough room to avoid clipping of the layer content to the main artboard size (basically a dummy for a pasteboard).
Here is a quote from The Adobe Illustrator WOW! Book (found here: https://graphicdesign.stackexchange.com/questions/146842/huge-unwanted-artboard-created-by-default-in-adobe-illustrator-cc-2020):
Тo create a composition to import into After Effects, use the Video & Film Document Profile (Film & Video in CC). This creates two artboards — one large artboard that serves as a "scratch" area for objects used later in AE, and one sized for your chosen video format.
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Animated zoom bug (workspace flickers and turns black when in a group)
- Windows 11 (latest)
- Illustrator 28.3
- The screen flickers and turns black using Animated Zoom within a group. If I exit the group (using escape), the screen returns to normal. Animated Zoom works normally as long as I am not within a group.
The video I've uploaded shows me double-clicking a group to enter it, then using Animated Zoom to produce the flickering and black screen. I hit escape to exit the group, and the screen returns to normal. I then demonstrate that Animated Zoom works correctly when not within the group.
Thanks
7 votesThis is reported to be fixed with the latest 28.5 build. Please check if it works for you.
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Paste in front places objects in a wrong position
Just updated to Illustrator 28.3 on macOS Ventura 13.4 on iMac 19,1.
Paste in front is fine on current artboard copied from. But paste in front does not land in corresponding location on another target artboard.
i.e. - copy text or art from artboard A. Paste in front artboard A lands in exact same spot. Paste in front artboard B (same size, but to the right of A) lands at -6.568" @ 139.125° from artboard A location (up and to the left). Artboard C (2nd document) lands up and to the left -19.6735" @ 169.064° of expected location.1 voteThe bug vanished after a reboot.
If you encounter this again — please leave a comment.
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Mouse cursor disappears on Windows 11 Insider Preview
I opened Illustrator to work on a project and my mouse cursor disappears when I am in the workspace. I can't seem to get it back. It is just an illustrator issue since I can see my cursor fine in other programs.
43 votesWe confirm that these issues have been found fixed in Windows Insider update 26085.1. Please upgrade your Windows to this version or above.
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Drag and Drop from Photoshop Not Working
Illustrator Version 28.3, Photoshop Version 25.5.1
Attempting to drag and drop a layer from photoshop into illustrator and the object is not appearing in illustrator. I can usually do this with no issues. I've tried rasterizing and making the image a smart object but nothing seems to fix the bug. This has just been an issue within the past 2 days.
2 votesThe issue is believed to be fixed with Photoshop release 25.7.
Please test it and comment back if it now works.
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Not Working: Select objects completely inside the marquee
Today’s 28.3 release (non-beta) touts the “Select objects completely inside the marquee” feature. Unfortunately, it’s not working here in macOS 14.3.1 (23D60).
Whether the E key is used or not, all objects are selected even in the case of an object not being fully enclosed in the selection area. And unfortunately, using the E key switches the current tool to the Free Transform tool, away from the Direct Selection tool which is counterproductive :(
1 voteEnclosed mode is the first mode in Ai to use a single tap of a button instead of holding one. 'E' key should be pressed once you start dragging the marquee, during drag operation.
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1 vote
The issue is reported to not longer happen with build 28.3
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Nested Linked AI Files don’t display proper fonts
Nested or linked AI files inside other AI layouts are not letting the fonts come through. It renders to default font.
1 voteAs per the comment, the issue was with a font manager program (this time Typeface for Mac specifically), and fonts not being fully activated.
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Pathfinder & Shape Builder: glitch when joining curvy shapes
I'm trying to join two round shapes and I'm always getting unexpected shape glitches in the result path. I tried making this new shape using pathfinder and shape builder, but the results are the same.
Sending before/after screenshots attached in outline view.
Version 28.1 (2024)
Please help!
2 votesThis is regulated by the size of the art processes and the precision value (measured in absolute values) one can edit in Pathfinder Options.
Although vector paths stay continuous no matter how deep you zoom in, they are still stored on a canvas with rather finite coordinates, and all calculations are still very finite.
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The interface UI font fails to follow the Windows system settings. A lot of serif fonts are used in
The interface UI font fails to follow the Windows system settings. A lot of serif fonts are used in Chinese, making it very difficult to distinguish.
The red part does not follow the operating system font, and the blue part correctly follows the operating system font. In Chinese Windows, the default font of the operating system is "Microsoft Yahei"
3 votesThe issue seems to be fixed in the latest builds.
Please check it and reply back if it’s still broken.
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Bounding Box outside path and wrong dimensions
After 22 years of using Illustrator, the bounding box does not works anymore as it was used to.
When I draw a square of 10mm x 10mm with a centered path of 0,5mm the bounding box was always visualized precisely over the path and the dimensions of the square are 10x10mm
Since yesterday (01.18.2024) the bounding box is visualized outside the path and the dimensions are 10,5 x 10,5mm
Hope that is only a bug and not a featureVersion 28.1 (64 bit) on Windows 10
1 voteThis is a feature, and you can disable it.
Go to Preferences > General and turn off Use Preview Bounds option in the bottom right corner.
With this enabled Illustrator includes strokes into the measured bounds.
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Arrow keys stopped moving selected objects
Selected objects are not moving with arrow keys (this was working fine earlier today). In the history panel it shows the actions as "Move" when I press the arrows, but the objects do not move with this method.
I had not changed any settings, verified the layers were not locked, tried it with a single object and got the same result. I tried this on both my Mac keypad and my bluetooth keyboard, so it isn't an issue with the keys themselves. I restarted my Mac twice and it has failed to resolve.
Additionally, objects have also been randomly selected…
1 voteThis got solved by changing the Keyboard Increment parameter in Preferences > General back to a normal value.
Since it’s the first field that gets active when the dialog is called, it seems like it’s very easy to change it accidentally. It’s not the first time this is reported, so if it happened to you — please try to see if you can recreate the problem intentionally.
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Illustrator gets minimized when toolbars get touched at Mac Sonoma 14.1, with application frame disabled
By updating to MacOS 14.1, In Illustrator 2024 28.00, as soon as you touch the toolbars, they disappear. Keeping the "Application Pane" active does not give the error. Can it be solved. A thousand thanks!
23 votesApple has seemingly fixed the problem with their MacOS version. Please update to check if this get it resolved for you.
Comment back if it still happens for you with MacOS 14.1.1 update installed.
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Demension Font size
when i using the demension tool, the size of the number to small and then me change the size of demension number and it only work on one, so when i click orther demension number the number of font size has changed but the demension number is not
2 votesThe issue seems to be resolved in the latest builds.
Please verify or refute it and comment back.
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ガイド線が消せない。選択できない。
いくつかのファイルで、ガイド線を引いた後、選択もできず、消すこともできない状態に陥ります。ガイド線を一括非表示にした時に限り表示を一時的に消すことができます。印刷入稿などへ回しても現物に影響はないので良しとしていますが、作業にあたりとても邪魔で困っています。
【マザーボード】
ASUS PRIME B660-PLUS D4【CPU】
12th Gen intel(R) Core(TM) i5-12500【CPUクーラー】
DeepCool AK400【メモリー】
Corsair DDR4-3200(1600MHz) 16GB*4枚(64GB搭載)【グラフィック】
NVIDIA GeForce RTX 3050【OS】
windows10 64bit1 voteGuides in Illustrator, unlike in InDesign, are considered to be objects and exist within layers. As per the comment by Ten_A, if your guides are contained within a locked layer, they won’t be selectable.
If you wish to change this behavior, you should upvote this request: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/37211029-make-guides-to-be-like-in-indesign
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Blend Modes are Broken in Illustrator 27.8.1 and also in After Effects 23.6.0
Hello - I updated all my creative cloud stuff yesterday and blend modes don't work in Illustrator 27.8.1 and also in After Effects 23.6.0
I opened after effects 22.6.5 and that works as it's supposed to.
1 voteWhite canvas in Illustrator is actually transparent. Some blend modes require solid color underneath to make proper calculations, so get it rendered correctly, put something white in background (or filled with any other color).
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Envelope Distort, Layers, and Illustrator Performance Bug
I've recently come across a bug with the envelope distortion tool. The bug happens when I use the Make with Warp effect on text. When this is applied, all the layers and sub-layers get frozen with no ability to see the thumbnail preview or to open or close any of the layers. This also affects the ability to hide or preview any layer, lock or unlock, and/or select anything in the layers.
This also causes Illustrator to run very high ram while causing unresponsiveness and difficulty in processing and sometimes the inability to save files.So far, the work-a-rounds that…
2 votesAs per the comment from the developer of the LTTR/INK plugin, this issue is going to be fixed in the upcoming update of the tool.
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