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Troy W

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    An error occurred while saving the comment
    Troy W commented  · 

    I'm having the same problem. Windows PC, Adobe Illustrator 24.2.3. I was able to save items just fine on August 13th, but can't today. Save As and Save A copy don't work either. I've tried the workarounds and suggestions, none change the outcome. I can export to Screens or Web (as a graphics file) but can't save the .ai file to save my changes.

    Interestingly, the %appdata%\Adobe\Adobe PDF\Settings folder is EMPTY, even though I see PDF settings in Adobe PDF Presets, including ones that reference v1.3.

    Ctrl-K Preferences \ File Handling and Clipboard settings make no difference.

    Help!

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