537 results found
Constantly freezing while trying to use various features, such as selecting multiple layers or toggling layer view. This has happened on multiple projects today and yesterday. The app sometimes crashes while this happens, other times I have to force it to close and lose my unsaved work.159 votes
After about 4 shapes everything froze.136 votes
We have not been able to see this issue at our end. Need more information to have it resolved
a) Is this happening on a new document or on an existing Ai document?
b) Is this happening consistently – for each document?
c) Please provide details about RAM and free space on iPad.
d) If possible, if you can attach a video capturing the issue.
I worked on a new files for 2 hours throughout the day yesterday. Just before bed, I locked my iPad and set it down. When I opened the app this morning, there were strange green lines across the canvas. I force quit the app. When I reopened, the illustration had been reset to a far earlier state, losing 90% of the work I did yesterday.78 votes
When downloaded, installed and logged in, the app works fine. When I close the app on my iPad Pro 12.9” 2nd Gen, it will no longer open. It keeps crashing when opened. I have to delete and redownload to use it.
iPad iOS is up to date.75 votesNeed More Info · AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded
Can you please share logs from Settings > Privacy > Analytics & Improvement > Analytics data > Adobe Illustrator-YYYY-MM-DD-TTTTTT.ips
Please send them to email@example.com
Sometimes you can't select certain layers. Especially while working on several layers, I try to click on them but it won't register. Pretty annoying44 votes
Thank you for reporting this issue.
Can you share some files where this issue is encountered? Does this happen at all times or during specific workflows?
Using the pencil tool is not as cool as it should be because my palms keep on making new points or undoing my work.it feels like every two steps forward is another step back.38 votes
Please post a comment if enabling Palm Rejection (explained below) does not help.
I would like that layers can move as I want. And sometimes my layers just dessapear35 votes
Please leave a comment if you’re still facing issues moving layers.
- Select Calligraphy Brush
- Draw line with brush
- Deselect (use a different tool, work on a different layer etc)
- Go back and select Calligraphy brush and adjust stroke width = ALL previously created brush strokes will now change to the newly selected stroke size
What should happen:
- Select Calligraphy Brush
- Draw with brush
- Start a new line, adjust stroke size and only the currently selected line or new brush strokes adjusts26 votes
I’ve come to a constant problem with type on path. Whenever I open my project and then preview it again, the type on path moves away from its original place. It gets annoying whenever I have to move it every time I see this problem. It always changes.24 votesUnder Review · AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded
I was able to reproduce this issue with the file shared with me. Bug is under review and will update once we make any progress on this bug.
Thanks & Regards
Illustrator on iPad and Web Team
There seems to be a default 'snapping' that is hard-coded. With all snapping and guides turned off under "precision" I still cannot move an object with as much fluid precision as I can on the desktop version w/o snapping turned on.
I also cannot determine a way to select an object and then drag it by a single point to a single point of another object to 'snap' the points together as is possible on the desktop version.22 votesNeed More Info · AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded
I am not reproduce this issue at my end, can you please share a video for the issue so that we can try it on our end.
The app keeps crashing while I’m working. I’m also getting an error when trying to save and I lose my work.19 votes
I am drawing in Illustrator on iPad and have crash every 5 minutes, I can’t work…18 votes
Paint brush tool (using the art brushes) crashes the app after a few strokes, and you can’t export AI or PDF if you have paint brush strokes in your file.
Also, the app crashes when moving objects in layers.18 votes
We’ve added new capabilities to the Export options in the latest update. Let us know if you’re still facing issues exporting to PDF.
When using the type tool and you tap the keyboard to bring up the keyboard it sometime crashes.17 votes
Need more information here – does the application crashes while brining up the keyboard or is it that the keyboard collapses as soon as you bring it up?
The Illustrator iPad version won't let me put the hex # in for the color I want. I can put a couple of numbers in and then it puts some zeros in front of the first three numbers and deletes the rest. Help!17 votes
I have just downloaded it and subscribed but it just keeps freezing when working on a file or crashing. In particular when using the grid option. Nothing works anymore.16 votes
The specific file is attached. The loading spinner appears and then the app crashes.15 votes
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