Válter Santos

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  1. Keyboard commands for zoom and hand tool don't work.

    22 votes
    41 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

    An error occurred while saving the comment
    Válter Santos commented  · 

    Same happening to me with a brand new MacBook Pro 16" 2019 while working with the latest Illustrator 2020 version.
    It usually happens after my Macbook goes to sleep when I'm away. Whenever I come back the spacebar shortcut stops working and I have to restart the machine.

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