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  1. 77 votes

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    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    An error occurred while saving the comment
    Anonymous commented  · 

    This is absurd, literally cannot move forward has effected our entire company and we pay well over 450 per month for this service. I have spent two days now attempting to figure out what to do with a 65-page legal document that was written and must be saved but cannot. ABSURD is being polite.
    FIX THIS NOW unacceptable for this to occur and not have customer service accept for a comment area.

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