Translate Ideas and Comments
Choose language:
There was an error during translation

Jerel

My feedback

  1. 76 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    An error occurred while saving the comment
    Jerel commented  · 

    I'm new to the community. However, I did just encounter this problem while beginning to learn the program. What I found... (as I am a noob, please don't consider this a solution but rather something to be aware of..) is that when I tried saving in the (.ai) format... I received the "unknown error" message... but when I saved as an (.eps) file, it saved with no problem. Not sure if this has been said or not. But definitely something to look into.

    *Update:
    Seems as though, once I saved the (.eps) file and then saved that same file as an (.ai) file... it saved with no problem.

Feedback and Knowledge Base