Skip to content


My feedback

1 result found

  1. 76 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App:

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    EA commented  · 

    Why What happens to the illustrator?
    Still, the same command for the zoom & hand tools does not work. I have to shut down the machine to get the zooming & hand tool shortcuts back. But after a while, it will happen again and again.

    Even I uninstalled the app with all my settings & preference removed. Then I did restart to my machine to install illustrator 25.2 again. I thought it would be better than an update because the same issue was in the previous version.

    After all, that still the same.. this issue is killing me, I have a project running, and every 10 to 15 min's I have to repeat the same thing, shut down, and start over. or work without shortcuts, and that makes me feel just like I'm sweating over a Camel after I was enjoying driving a Ferrari :(

    Please NOTE: About My machine is:
    macOS Big Sur
    version 11.2.1
    iMac (Retina 5K, 27-inch, 2017)
    4.2 GHz Quad-Core Intel Core i7
    32 GB 2133 MHz DDR4
    Radeon Pro 575 4 GB
    HD 1T SSD

    Please action & advise soonest


Feedback and Knowledge Base