I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Why What happens to the illustrator?
Still, the same command for the zoom & hand tools does not work. I have to shut down the machine to get the zooming & hand tool shortcuts back. But after a while, it will happen again and again.
Even I uninstalled the app with all my settings & preference removed. Then I did restart to my machine to install illustrator 25.2 again. I thought it would be better than an update because the same issue was in the previous version.
After all, that still the same.. this issue is killing me, I have a project running, and every 10 to 15 min's I have to repeat the same thing, shut down, and start over. or work without shortcuts, and that makes me feel just like I'm sweating over a Camel after I was enjoying driving a Ferrari :(
Please NOTE: About My machine is:
macOS Big Sur
iMac (Retina 5K, 27-inch, 2017)
4.2 GHz Quad-Core Intel Core i7
32 GB 2133 MHz DDR4
Radeon Pro 575 4 GB
HD 1T SSD
Please action & advise soonest