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1. File > New or Cmd/Ctrl+N fails to create new document

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   31 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have heard no reports for newer versions (29.0 or 30.0) for this issue. Marking this as resolved. If anyone is running into this issue on recent version, please make a comment.

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   Jmd commented  ·  Aug 13, 2017  ·  Edit…  ·  Delete…

   I'm using OS X El Capitan with a multi display setup, comprising of two monitors and a Wacom Cintiq. Sometimes with multiple desktops and multiple monitors popup windows will open in strange places and I have to find them-- however I've gotten rid of my extra desktops and tried to replicate the problem running a single monitor and it persists.

   Neither Premiere nor Photoshop have this issue.

   Illustrator opens up fine, but when I get to the prompt to open a recent project or create a new one, everything works except clicking "Create New" doesn't do anything. Of course I can open another project, save a copy, and edit the parameters to get the setup I want in a new file, but that's tedious and shouldn't be necessary.

   Uninstalling and reinstalling didn't help.

   Any ideas?

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   Jmd supported this idea  ·  Aug 13, 2017