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  1. [Bug] Copy and paste broken - Unable to paste text without losing formatting, unable to paste shape+text

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    6 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    inclify commented  · 

    Had gotten on a screenshare with Adobe Support, but the connection kept dropping.
    Contacted IT to get Forcepoint DLP software uninstalled.
    Got back on screenshare, problem gone.

    Seems like the Forcepoint DLP client was the culprit. It's been installed since the start of the year. Not sure what changed within the last week, but certainly led to some conflict that interfered specifically with AI's copy and paste. We'll have to file a ticket with them

    Hope this helps anybody else out there, if your company has installed the same software on your computers, and you're having copy + paste woes with AI.

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    inclify commented  · 

    Hi Egor,

    1. If 'buffer managers' refer to 'clipboard managers' - No, none installed

    2. My settings:

    Include SVG Code [Checked]
    PDF [Checked]
    AICB [Unchecked]

    Paste text without FOrmatting [Unchecked]

    Screenshot: https://i.imgur.com/0owYKYg.png

    I did see that comment in the other thread (https://community.adobe.com/t5/illustrator-discussions/copy-paste-not-always-working-randomly/m-p/12320545/page/2#M287679) where unchecking 'Include SVG Code' worked for that user. Tried this. No difference.

    I have also toggled the 'Paste text without Formatting' box, no difference either.

    3. It gets pasted unformatted (Tested with Indesign, and with text from a webpage).

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    inclify commented  · 

    Decided to contact Adobe Customer Chat:

    Suggestion #1: Any antivirus installed? If so, uninstall and reboot.
    Answer: Avast. Uninstalled and rebooted. Problem still there.

    Suggestion #2: "Kindly check with yor IT team as there any folder which is blocking?
    Any folder you need to throughly check with your IT person all teh possible srcirty where you may think if any Adobe folder were blocked"
    Answer: I can check, but my understanding is that there should be none, as all my other adobe apps are working fine (After Effects, Premiere Pro, Photoshop, Indesign)
    Do you have any other suggested resolution?

    Suggestion #3:
    Okay, I am sharing an from which kindly clean the illustartor and instal it again

    https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Answer: Ran the steps > Cleaner tool > uninstalled AI > Rebooted > Reinstalled. Problem persists.

    Screen recording: https://imgur.com/a/FadCZy3

    inclify shared this idea  · 

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